Amanda Hershey

Muskegon, MI *****

ad21vs@r.postjobfree.com

+1-231-***-****

Results-Driven Customer Service representative with a passion for delivering exceptional customer experiences. Naturally initiative driven with proven expertise in communication and active listening, ensuring precise understanding of customer needs.

Highly Skilled in resolving inquiries effectively, utilizing a patient and empathetic approach. Possess deep product expertise and a quick ability to learn, resulting in outstanding customer satisfaction ratings and recognition for outstanding service.

Adaptable, positive, and adept at conflict resolution, fostering positive relationships with customers and colleagues alike.

• Excellent Communication

• Strong Product knowledge

• Efficient Time Management

• Adaptable and Flexible

• Conflict Resolution Expertise

• Customer Feedback Utilization

• Effective Team Collaboration

• Profficient In Microsoft Office

• Ability To Handle High Call Volume

• Profficient In Multitasking

• Ability To Adapt For Business Needs

• Receptive To Feedback

Work Experience

Technical Senior Advisor

Teleperformance - Remote

June 2022 to Present

• Customer Service Expertise: Proven experience and proficiency in customer service principles and practices.

• Leadership Skills: Ability to lead and mentor a team, fostering a positive and productive work environment.

• Problem Solving: Strong analytical and problem-solving skills to address complex issues and find effective solutions.

• Communication Skills: Excellent verbal and written communication skills for clear and concise interaction with both team members and clients.

• Adaptability: Ability to adapt to changing priorities and navigate a dynamic work environment.

• Team Collaboration: Skill in working collaboratively with cross-functional teams to achieve common goals.

• Technical Aptitude: Familiarity with relevant technologies and tools used in customer service operations.

• Performance Management: Capability to assess team performance, provide constructive feedback, and implement improvement strategies.

• Customer Satisfaction Focus: Dedication to ensuring high levels of customer satisfaction and retention.

• Time Management: Effective time management skills to prioritize tasks and meet deadlines in a fast- paced setting.

Customer Service Representative

United Steel Workers - Grand Haven, Mi

March 2016 to March 2022

• Handled customer grievances to designated employees for quick actions to be taken.

• Communicated with employees by answering phone calls, taking messages and or answering any questions employees may have had.

• Compile, copy, sort and file records of office activities, business transactions, and other transactions. Customer Service/ Marketing

Twisted Treats (Seasonal) - Muskegon, Michigan

April 2019 to August 2019

• Assisted with marketing by social media to buy edible arrangements.

• Scheduled deliveries and drop offs.

• Managed invoices and customer concerns to ensure customer satisfaction. Sales Associate

Dollar General - Muskegon, Michigan

March 2008 to September 2011

• Greeted and assisted customers who entered establishment with help on returns, complaints, exchanges, and assisted with locating products while maintaining a positive attitude.

• Handled direct calls from customers with questions.

• Provided on the job training for new employees.

Education

GED in Orchard View

Skills

• Receptive To Feedback

• Excellent Communication

• Conflict Resolution Expertise

• Profficient In Multitasking

• Effective Team Collaboration

• Strong Product knowledge

• Adaptable and Flexible

• Ability To Adapt For Business Needs

• Profficient In Microsoft Office

• Ability To Handle High Call Volume

• Customer Feedback Utilization

• Efficient Time Management

• Microsoft SQL Server

• Microsoft Windows

• JavaScript

• Writing Skills

• Java

• Computer Networking

Certifications and Licenses

Driver's License

August 2021 to August 2025

Contact this candidate