Customer Service Representative
Resume:
Amanda Hershey
Muskegon, MI *****
**********@*****.***
Results-Driven Customer Service representative with a passion for delivering exceptional customer experiences. Naturally initiative driven with proven expertise in communication and active listening, ensuring precise understanding of customer needs.
Highly Skilled in resolving inquiries effectively, utilizing a patient and empathetic approach. Possess deep product expertise and a quick ability to learn, resulting in outstanding customer satisfaction ratings and recognition for outstanding service.
Adaptable, positive, and adept at conflict resolution, fostering positive relationships with customers and colleagues alike.
• Excellent Communication
• Strong Product knowledge
• Efficient Time Management
• Adaptable and Flexible
• Conflict Resolution Expertise
• Customer Feedback Utilization
• Effective Team Collaboration
• Profficient In Microsoft Office
• Ability To Handle High Call Volume
• Profficient In Multitasking
• Ability To Adapt For Business Needs
• Receptive To Feedback
Work Experience
Technical Senior Advisor
Teleperformance - Remote
June 2022 to Present
• Customer Service Expertise: Proven experience and proficiency in customer service principles and practices.
• Leadership Skills: Ability to lead and mentor a team, fostering a positive and productive work environment.
• Problem Solving: Strong analytical and problem-solving skills to address complex issues and find effective solutions.
• Communication Skills: Excellent verbal and written communication skills for clear and concise interaction with both team members and clients.
• Adaptability: Ability to adapt to changing priorities and navigate a dynamic work environment.
• Team Collaboration: Skill in working collaboratively with cross-functional teams to achieve common goals.
• Technical Aptitude: Familiarity with relevant technologies and tools used in customer service operations.
• Performance Management: Capability to assess team performance, provide constructive feedback, and implement improvement strategies.
• Customer Satisfaction Focus: Dedication to ensuring high levels of customer satisfaction and retention.
• Time Management: Effective time management skills to prioritize tasks and meet deadlines in a fast- paced setting.
Customer Service Representative
United Steel Workers - Grand Haven, Mi
March 2016 to March 2022
• Handled customer grievances to designated employees for quick actions to be taken.
• Communicated with employees by answering phone calls, taking messages and or answering any questions employees may have had.
• Compile, copy, sort and file records of office activities, business transactions, and other transactions. Customer Service/ Marketing
Twisted Treats (Seasonal) - Muskegon, Michigan
April 2019 to August 2019
• Assisted with marketing by social media to buy edible arrangements.
• Scheduled deliveries and drop offs.
• Managed invoices and customer concerns to ensure customer satisfaction. Sales Associate
Dollar General - Muskegon, Michigan
March 2008 to September 2011
• Greeted and assisted customers who entered establishment with help on returns, complaints, exchanges, and assisted with locating products while maintaining a positive attitude.
• Handled direct calls from customers with questions.
• Provided on the job training for new employees.
Education
GED in Orchard View
Skills
• Receptive To Feedback
• Excellent Communication
• Conflict Resolution Expertise
• Profficient In Multitasking
• Effective Team Collaboration
• Strong Product knowledge
• Adaptable and Flexible
• Ability To Adapt For Business Needs
• Profficient In Microsoft Office
• Ability To Handle High Call Volume
• Customer Feedback Utilization
• Efficient Time Management
• Microsoft SQL Server
• Microsoft Windows
• JavaScript
• Writing Skills
• Java
• Computer Networking
Certifications and Licenses
Driver's License
August 2021 to August 2025
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