ANGELICA CABALLERO

Chicago, IL

(C) 708-***-**** ad21v1@r.postjobfree.com

https://www.linkedin.com/in/angelica-caballero1503

QUALIFICATION SUMMARY

Ambitious, results orientated take charge professional with management experience in sales, marketing, business development, and customer relations.

Solid written and verbal communication skills, a strong work ethic, self-starter willing to assume additional responsibility and manage multiple projects simultaneously.

Ambitious, results orientated take charge professional with management experience in sales, marketing, business development, contract negotiations and relationship management.

Customer focused driven to increase sales and maximize profits

Cultivates, nurtures and maintains customer relationships to boost sales and grow brand visibility.

SKILLS & ABILITIES

Proficient in MS Office (Excel, Word, Outlook)

Bilingual English - Spanish

Problem solving

Excellent communication skills

Point-of-Sale (POS) systems

Salesforce / Zoom

PROFESSIONAL PROFILE

Bartender May 2017 to September 2023

CINDY’S ROOFTOP, CHICAGO ATHLETHIC ASSOCIATION Chicago, IL

Ensured guests receive superior service and personalized dining experience through menu guidance.

Provided superior beverage service by using standardized cocktails to maintain consistency.

Submitted creation ideas for new menus.

Recorded all financial transactions ensuring proper guest payments.

Followed opening and closing duties to maintain fresh ingredients and a clean environment.

Mastered high volume bartending communicating with guests and coworkers.

Audited shifts and counted inventory at the end of each day.

Lead Bartender April 2013 to July 2022

LEYE- RAMEN, THREE DOTS & DASH, RPM ITALIAN Chicago, IL

Built and maintained relationships with customers to gain regular customers.

Regularly up-sold product to increase sales and cross-sold company’s points / rewards cards.

Anticipated guests’ needs to determine if additional service was needed to gain the best possible dining experience.

Served as a mentor / trainer to fellow coworkers.

Assisted in the creation of cocktail menus.

Coordinated the startup of Ramen-San.

Worked with the beverage director / mixologist to create classic and specialty cocktails.

Mastered knowledge of Japanese Whisky, Rum and Italian wines through spirit classes.

Beverage Director March 2021 to December 2021

DOCS SMOKEHOUSE Mokena, IL

Participated in reopening of restaurants in Illinois, Indiana and Wisconsin.

Traveled to all stores to perform walk throughs to ensure all stores were providing consistent guest service and managing personnel and liquor inventory.

Purchased $100K of liquor in multiple states adhering to local & state laws.

Created extensive whisky lists and cocktails custom to each store.

Trained front of house personnel on food and cocktail menus.

Responsible for accurate counting of liquor inventory.

Assisted stores with opening and closing duties including checkouts.

Bar Manager March 2020 to February 2021

MIDLOTHIAN COUNTRY CLUB Crest Hill, IL

Managed dining room throughout all FOH outlets and all club spaces for $100k of monthly revenue.

Maintained and ordered $50K of FOH food and liquor inventory.

Acted as open and closing FOH manager as needed.

Created seasonal cocktails lists

Built personal relationships with club members to ensure an excellent dining experience for them.

Resolved complaints and anticipated members needs

Assisted in smoothly running catering events

Bar Manager August 2016 to July 2019

BOKA RESTAURANT GROUP, GT PRIME AND BELLEMORE Chicago, IL

Responsible for cocktail development, staff training, education and mentorship of bartenders.

Ordered and managed $125K of liquor while maintaining a 13% liquor cost.

Created efficient procedures for bar opening.

Directed and oversaw the bar program.

Built personal relationships with regular guests to ensure an excellent dining experience for them.

Resolved complaints and anticipated members needs

Account Manager September 2012 to August 2013

Groupon Chicago, IL

Managed relationships with 300+ small and medium -sized local businesses.

Provided exceptional service to merchant customers by ensuring the life cycle of a campaign would drive merchant loyalty and retention.

Trained new account managers by presenting group training and one on one shadowing sessions.

Coordinated with different departments in driving cross-functional organizational changes.

Assisted with Groupon “feature” as well as served as consultant to merchants as they seek to maximize the ROI of their campaign.

Consulted merchants about on-line marketing / advertising and resolved all complaints.

EDUCATION

St. Edwards University Austin, TX

Bachelor of Arts

• Psychology

Deans List 2006- 2008

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