July ****

Tracey Salvodon

***** ******* ***** **

Lancaster SC 29720

Cell: 917-***-****

E-Mail: ad21uj@r.postjobfree.com

Dear Sir/Madame:

Please review the enclosed resume which highlights my skills and accomplishments. I have demonstrated leadership, independence, superior work habits, and proficiency throughout my various positions. Additionally, my supervisors have always recognized my personal commitment, dedication and ability to handle any assignments and meet any deadline. I have always taken the initiative and worked well and effectively with other staff members.

Thank you for taking the time to review my qualifications. I am interested in a full time position with your company and would appreciate the opportunity to meet with you. I am confident I would be an important asset to your existing team. I look forward to hearing from you.

Sincerely,

Tracey Salvodon

Tracey Salvodon

40138 Crooked Stick Dr

Lancaster SC 29720

Cell: 917-***-****

E-Mail: ad21uj@r.postjobfree.com

EXPERIENCE

CAS Group March 2022 to Present

Comcast - Business Analyst VI

Philadelphia, PA

●Incorporate feature requests into product roadmap for Tech360

●Groom and prioritize backlog Product Features in Rally with Dev team

●Develop user stories and define acceptance criteria

●Set sprint goals

●Plan releases and upgrades for Tech360

●Follow progress of work and address production issues during sprints with Scrum team

●Analyze preferences and requests of end users

●Refine our agile methodology with Scrum team based on results and technician feedback

●Keep track of defects

●Facilitating Meetings with Divisional Leadership to provide requirements for upcoming Product Features

●Facilitating Development Team to ensure Product Features are ready for Sprints

LPL Financial September 2021 to March 2022

Data Governance Analyst

Fort Mill SC

●Communicated and coordinated across various Data & Analytics functions, such as Data Science, Data Strategy and Governance, and Digital Analytics, to ensure Data & Analytics brand is consistent and receives diverse feedback on work products

●Developed the criteria for baseline data literacy enterprise-wide and specific literacy requirements for each business unit and levels

●Contributed to the creation and design of data curriculum that drives the overall data literacy of the enterprise, while communicating the data strategy, policies, and best practices

●Managed stakeholder relationships on the development of the data curriculum, including stakeholders from Data & Analytics, Learning & Development, Human Capital, and various business units

●Develop and maintain the Data Governance policies and standards, including metadata management, data quality, data access, data lineage, etc.

●Supported the development of best practices documentation related to data tooling, metadata usage and access, and business processes related to data governance initiatives

●Managing and collaborating with cross-functional technology, business, and data initiatives

●Supported the creation of the overall data strategy that drives how the business governs, accesses, and uses data

Apex November 2020 to September 2021

Charter Communications Spectrum – Business System Analyst IV

Charlotte, NC

●Support the integration of new products and services, regulatory requirements, tools, technologies, and markets into existing operations

●Ensure complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products, services, processes and/or support technologies

●Ensure all defined business rules/policies are documented, implemented as designed. Ensure process enablers are working as designed (automated as well as manual).

●Ensure available technology is fully leveraged. Redesign business process where applicable to leverage available or new technologies

●Oversee the translation of high-level business requirements into functional specifications and then translated to technical specs for configuration and deployment.

●Develop and maintain library of functions specifications via Change Management processes

●Function as the liaison between the business unit and the other supporting functional organizations (IT, OSS, Billing, 3rd Party suppliers, etc.) to properly interpret and deliver to the functional specifications.

●Ensure alignment between the business operational strategies and technical solutions

●Perform other duties as required

Insight Global August 2019 to September 2020

Wells Fargo - Technology Business Systems Associate

Charlotte, NC

●Sunrise Technology Total Cost of Ownership (TTCO) Application

●Brokered conversations between SORs and Vendors

●Facilitated meetings between Product Owner, SOR’s and third-party vendors

●Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order

●Knowledge of JIRA (Enterprise Wells Fargo)

●Managed Enterprise Jira Kanban Board for TTCO (Technology Total Cost of Ownership) Application.

●Assisted with Agile Scrum Daily Standup Meetings

●Assisted with Migration TTCO to AWS

●Provide hands-on project implementation assistance

●Performed but not limited to other BAU tasks assigned by Management

●Organizes and facilitates the sprint planning meeting.

●Accountable for managing and driving on-time and on-budget program/project execution

●Build, prioritize and maintain a project backlog and schedule focused on producing value

●Collaborate with stakeholders to define the technical scope, requirements, and acceptance criteria for projects and requests

●Keep management, team members and business stakeholders informed of project status, changes, issues and risks via status meetings and progress reports

●Research and analyze data and business processes to satisfy requests, confirm requirements and validate acceptance criteria

Charter Communications Spectrum Business January 2019 to August 2019

Billing Design Analyst

Charlotte, NC

●Actively and consistently support all efforts to simplify and enhance the customer experience

●Develops software requirements

●Develops and documents user methods and procedures

●Analyze systems for ongoing performance improvements at user and system levels

●Respond to requests made via Change Request Management, Issue Management and On-site support

●May support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurement

●Develops and documents billing solutions including process flows.

●Understands all order entry processes and procedures and business rules within the company.

●Works with Data Standards, requests data standard codes, and ensures we are following data standard guidelines.

●Knowledge of various communications platforms (Salesforce, ICOMS, CSG –Citrix [CCS-Rumba, Product Configurator, ACSR], SQL, Remedy, Teradata MDM server, Benthic Golden)

●Performs analysis on billing systems, billing data, and processes in order to determine the best billing design and solution.

●Provides support for complex issues within our billing systems.

●Runs queries and pulls billing data to support analysis and billing design.

●Designs solutions for MEC (Master Enterprise Catalog) to support the Gateway system.

●Creates and documents billing system configuration guides.

●Perform other duties a requested by Manager.

Charter Communications Spectrum Business April 2017 to January 2019

Billing Database Specialist I

Charlotte, NC

●Assist in the implementation of billing software standards and regional reports.

●Understand the different house creation processes that vary by market (MidWest, North East, PacWest)

●Support various serviceability applications used to facilitate requests.

●Maintain established SLA’s for both residential and commercial house build requests.

●Apply proper house values during the house creation process.

●Actively and consistently support all efforts to simplify and enhance the customer experience

●Oversee the translation of high-level business requirements into functional specifications and then translated to technical specs for configuration and deployment. Develop and maintain library of functions specifications via Change Management processes

●Knowledge of various communications platforms (Salesforce, ICOMS, CSG, AS400, SQL, Remedy)

●Run Queries and Marcos for address maintenance updates

●Responsible for handling multiple projects simultaneously.

●Meets with internal customers of an assigned project to provide status updates and reports and gather project-related feedback.

●Ensure alignment between the business operational strategies and technical solutions

●Ability to interpret engineering design maps used to accurately determine serviceability.

●Perform daily, weekly, and monthly house maintenance QC checks, and other data governance tasks

●Facilitate change request tickets from end users that require specific house values be updated on existing accounts.

●Support Sales and other organizations for all their house creation/upkeep needs.

●Perform other duties as requested or assigned by management.

●Take ownership of ARF tickets from the execution to the launch of the created house keys.

Time Warner Cable Business Class February 2016 to April 2017

Executive Resolution/eCare Specialist II

Charlotte, NC

●Works with customer via email to resolve Tier I technical issues, including but not limited to billing, cable modem provisioning, router configuration, LAN configuration and general software troubleshooting. There will be cross training on taking emails and escalations.

●Schedule Trouble calls (truck rolls) for Business Class customers.

●Diagnose and resolve minor software/hardware problems while maintaining ownership and accountability.

●Maintains current knowledge of new product upgrades and features.

●Works with Sales team to ensure customer satisfaction and appropriate billing charges for new and existing customers.

●Communicates directly with Business Class customers to answer account-related questions and resolve billing issues.

●Interfaces with Accounting, Construction, Dispatch, and other organizations to ensure customer issues were addressed and resolved.

●Submits credit adjustments and modifies billing codes on Commercial accounts as needed.

●Performs special projects as assigned by Manager.

Time Warner Cable Business Class August 2014 to February 2016

Order Management Representative

Charlotte, NC

●Coordinates/works with provisioning, service delivery, construction, operations, project management, and other related groups as required in activation of services and/or installation of equipment.

●Contacts customer to verify critical order information. Reviews all service requests for accuracy and completeness by working with the customer and/or account team prior to order entry/submitting for processing.

●Tracks all service requests/milestones via the latest implementation tracking tools through close to bill.

●Provides status updates to customer and account teams as needed. Provide order reporting, system updates to management as required.

●Schedules cutovers with customers and equipment vendors.

●Ensures the customer is provided with appropriate written and/or verbal confirmation of critical dates within the service delivery timeframe.

●Performs special projects as assigned by Manager.

●Required to be available to customers 24/7 at times.

Education

University of Phoenix 2022

Advance Cybersecurity Certification

Lancaster, SC

●Completed the course level requirements from the University for Cybersecurity

University of Phoenix 2018

Project Management Certification

Charlotte, NC

●Completed the course level requirements of the University for Project Management

Borough of Manhattan Community College BMCC 2011

Associate AA Early Childhood Education

New York, NY

●Complete two years of course level requirements to obtain an Associate degree

Contact this candidate