Customer Service Inventory Control

Summary of Accomplishments

Over fifteen years of Management/Supervisory experience in: Retail, Warehouse, Inventory Control and Customer Service. Self-motivated team player, enthusiastic, dedicated professional, proven ability to motivate others to do their best; strong desire to succeed. Efficient, accurate and detailed-oriented. Proficient with training, safety, OSHA, delivery, unloading, loading, packing, and picking. Exceptional Customer Service skills.

Education/Training

Southwest Community College Memphis, Tennessee

Business Management 1989-1991

Army Reserve

1989-1993

Work Experience

Lift Truck Operator

Americold, Atlanta, Georgia October 2016 - Present

1. Manually pick full case orders using a scanner.

1. Verify correct quantity and check for damages before loading outbounds and unloading inbounds.

1. Operate various lifts (standup forklift, cherry picker, slip-sheet, electric pallet jack)

1. Stage pallets, load and unload pallets.

1. Over 15 years working with SAP.

1. Promptly report any inventory discrepancies with supervisor.

1. Identify damages with Cycle Counter.

1. Follow all safety policy and procedures.

1. Use GWP’s at all time.

Layer Picker Controller/MOTC

Nestle Foods,McDonough, Georgia April 2012 - October 2016

• Ensured shipments were prepared 8 hours in advance of shipment.

• Facilitated bi-monthly safety meetings.

• Prepared displays for shipments.

• Ensured proper inventory for shipments per audits.

• Followed GWP’s to reduce safety risk.

Inventory Control Specialist/Trainer

Kelly Services (Exel Logistics), Atlanta, Georgia August 2011- December 2011

1.Monitored and managed inventory levels, production speed and product demand to ensure availability and minimized inventory cost.

2.Responsible for accurate, damage free inbound and outbound shipments.

3.Accountable for inventory movement from reserve location to production build lanes and the inventory going back to reserve.

4.Responsible for putting return product into inventory.

5.Conducted RF system training for new employees.

6.Responsible for the careful handling of equipment/tools properly to increase productivity, efficiency and safety.

7.Trainer for loading and unloading.

8.Assigned and performed cycle count task.

9.Researched and resolved errors/discrepancies, solved inventory issues for outbound shipments to ensure accurate shipments.

10.Developed and implemented standard operating procedures for handling miss cases on outbound shipments and performing cycle count.

TC Matrix Operator/Night Supervisor

Kraft Foods, Atlanta, Georgia 2002-2011

1.Supervised 20-30 warehouse employees in picking, moves, loading, and unloading.

2.Trained employees on forklift operation, inbound and outbound.

3.Provided coaching, training and development to warehouse employees.

4.Conducted semi-annual performance appraisals.

5.Improved communication with the carriers that resulted in reducing carrier waiting time, increasing empty trailer truck availability and reducing time spent on live loading.

6.Performed inspection of outbound orders to ensure quality and accuracy, resolving any discrepancies.

7.Conducted quality audit inspection training for all quality auditors.

8.Loaded and unloaded live drivers in timely matter with no damage being shipped.

REFERENCES

Available upon request.

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