Customer Care Account Management
Resume:
Bambi J. Stueve
Norton, KS *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Server
T&C - Norton, KS
August 2017 to Present
Pfonz' Grill - Norton, KS
January 2018 to March 2021
1. I currently prepare for business by managing the inventory and cleanliness of the building. 2. I communicate with distributors and customers daily. 3. I take reservations for parties ranging from 2 to 50 people. As well as preparing for their arrival and provide service while they are with us.
4. I run transactions including but not limited to cash, charge, gift certificates and discounts. 5. Help coordinate featured items for daily specials and weekly dessert options. 6. I have continuously found ways to streamline the work day and make all staff more efficient. 7. "Work smarter not harder" and "giving a little more effort goes a long way" are 2 of my favorite quotes. Transaction Processing Specialist
UMB Financial Corporation - Abilene, KS
April 2015 to December 2015
Financial transactions, Customer care, Account management and business support. I directly interacted with both personal banking customers and commercial customers. I helped manage their accounts, suggested products to best suit them and handled their deposits and withdrawals. My goal was to offer the best experience possible. Social Room Manager
Fraternal Order of Eagles - Junction City, KS
June 2012 to March 2014
Completed weekly inventory log of all equipment, electronics, food and beverages * Managed staff and made weekly schedules
* Planned and organized bands, fundraisers, and events
* Liaison between staff and trustees
* Reviewed timecards and nightly paperwork for accuracy
* Communicated with all distributors to ensure the correct amount of product is ordered * Volunteered outside of my position to support community charity work for the Eagles Aerie * Researched and set competitive pricing
Paraprofessional
Colorado School District - Fountain, CO
March 2009 to May 2010
● Actively engaged in the “Affective Needs Program” of three schools
● Aug 2010-May 2010; Carson Middle School (6th-8th grade)
● Aug 2009-May 2010; Mesa Elementary (Kinder-5th grades)
● Mar 2009-May 2009; Aragon Elementary (1st-5th grades)
● Provided instruction to elementary and secondary level (kindergarten and 6th to 8th grade) students with learning disabilities and behavior problems such as Autism, ADD, Bipolar disorder * Taught corrective math curriculum under the observation of a classroom teacher * Established rapport and maintained positive relationship with co-teachers and students * Entrusted to provide a one-on-one academic, physical, and emotional support to a student with a seizure disorder
● Documented child’s daily activity and progress and presented all findings to the assistant principal * Communicated with parents, teachers, and other school support staff to ensure student program’s success
● Ensured safety and protected children during behavioral outbreak as well as during crisis moment * Completed CPR, First Aid, and MANDT training crucial in the performance of assigned tasks Program Technician
Non-DoD School Program
August 2007 to August 2008
● Encoded enrollments data, tracked files, provided customer support, as well as maintained the organization's database
● Utilized web-based system to receive enrollment applications submitted through fax, mail, and e-mail
● Developed obligations for international payees and arranged 1034s for DFAS as payment to the obligation
● Evaluated all documents for completeness and determined eligibility of the sponsor * Classified files for each applicant to ensure retrieval of all documentation in an organized way * Updated all sponsor folder upon receipt of invoices; verified authorization for all charges; and conferred with the school liaison officer for any missing information
● Organized and processed sponsor reimbursements for transportation payments and checked all exchange rates and numbers for mathematical correctness
● Presented all documents to the program analyst for processing of the obligation, and sent out to DFAS for payment
● Handled and safely kept all original SF 1034s and invoices in the accounting files * Employed an electronic filing system to maintain all accounting transactions, which greatly helped in minimizing bulk of paper filed physically
● Documented the location of all files and related transactions to facilitate accessibility while ensuring Privacy Act compliance
Office Automation Assistant
CSR Back-Up
November 2005 to August 2007
Department of Defense Dependents Schools (DoDDS)-Europe Human Resources Division • Wiesbaden, Germany
● Managed projects to support smooth functioning of office operations; created Notice of Rating merger letters through Microsoft Word for faster allocation; utilized a filing system kept on the shared drive; documented all distribution lists; and updated phone rosters through PowerPoint
● Made certain that each employee received a distance education course and completed on time by maintaining a detailed Excel spreadsheet
● Ordered, printed, and allocated Length of Service Certificates
● Held responsible for all computer-related questions before calling the Information Technology Division
● Utilized CITRIX, EPD, EOPF, ASARS, DCPDS, EBIS, DTS, DAPS, and TOPS
● Designed publications through Microsoft Publisher to promote upcoming briefs, events, and conferences
● Served as support to the customer service representatives and efficiently prepared payroll for the area office and all field personnel through DCPDS
● Initiated Request for Personnel Actions in Modern and successfully routed every request * Aided in updating and maintaining the Tour Rotation Database and tested the Background Investigation Database created through Microsoft Access
● Assisted in processing Leave Without Pay requests and Time Off Awards
● Developed the PPP Clearances and Request to Fills sent in by each District Superintendents Office Sales Associate
Army and Air Force Exchange Service (AAFES) - El Paso, TX August 2004 to November 2004
Assisted customers, organized merchandise, and ensured provision of quality and accurate information
● Rendered assistance in training new associates
● Initiated and completed mentally and physically challenging tasks Family Readiness Group Leader
Delta 3-2 ADA Air Defense Artillery - El Paso, TX
October 2003 to November 2004
● Innovated the Family Readiness Group for Alpha 3-2
● Organized the EIN and banking accounts that the Family Readiness Group would use during functions or events to raise funds for the unit
● Utilized a balancing worksheet shared with all the other units in the battalion to control the Family Readiness Group accounts
● Coordinated events for fundraising, and handled monthly meetings to update members and welcome new families in the unit
● Led soliciting businesses in the community to donate goods or services to the group for fundraising or gifts during deployment of the unit
Family Readiness Group Leader
Air Defense Artillery - El Paso, TX
December 1997 to October 2003
● Started as a secretary and eventually became the leader of the Family Readiness Group * Conducted meetings to share information to the Unit and Battalion on a monthly basis * Organized and facilitated various fundraisers and managed the money as well as accounts from which funds were transferred in and out * Took charge of handling serious situations related to the group and spoke before the public at numerous events as Family Readiness Group Leader * Utilized knowledge in Microsoft Office in managing correspondence, agendas, account balancing statements, and inventories
● Facilitated classes and workshops for the soldiers and spouses in Delta Battery
● Led Army Family Team Building and Self Care classes through William Beaumont Army Medical Center
● Assisted the soldiers and their families through organizing various programs * Functioned as liaison for different businesses within the El Paso area
Education
Bachelor of Science in Accounting
University of Phoenix
2013
Associate of Science in Business Management
University of Phoenix
2010
Business Administration
Chadron State College - Chadron, NE
Additional Information
Hardworking and detail-oriented professional, equipped with extensive knowledge in accounting and office functions, combined with solid background in the administrative field that encompasses project and document management, analysis, and public relations. Self-starter with distinguished reputation as a proficient, conscientious, reliable, and effective leader. Adept at supervising teams, overseeing daily operations, and improving workflow efficiency and accuracy. Exemplify ability in identifying and implementing improvements to strengthen the financial health of the business.
Committed to the growth of individuals and the success of the company
Highly organized; effective in multitasking and prioritizing
Flexible, able to quickly adapt to changes as well as switch roles as necessary to maintain productivity
Typing speed of 50 words per minute
Proficient with Microsoft Office Suite (Excel, Word, Publisher, Outlook, and PowerPoint)
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