Franchise Business District Manager

Michele Wozniak

Phone: 651-***-**** Email: ad21u7@r.postjobfree.com

EXPERIENCE

Smashburger

Franchise Business Director

****-*******

● Supported 100+ franchise restaurants and 30+ owner/operators across the US, Canada, and UK

● Supported and managed the opening process of 60+ restaurants—including those operating with drive-thrus, at airports, casinos, and universities

● Brand representation at marketing events such as Good Morning America, Fox News, local radio & TV networks

● Developed “New Store Opening Plan” to effectively train the team in 10 days. This includes orientation, opening and closing the restaurant, position and prep training. Staying within the NRO budget

● Traveled across the US and Canada training and implementing new brand procedures and products for both franchise and corporate restaurants

● Developed, tested, and implemented new manager digital training program to successfully reduce expense and turnover in during the training process

● Fostered a “partnership approach" with franchise owner/operators and staff resulting in more open and honest communication. Led to a dramatic improvement in trust

● Coached franchise partners on their business plans, strategic planning, and fiscal impact

Culvers

General Manager

2002 -2009

● Hiring, training and development of team members

● Cost controls & Food Safety

● Restaurant Operation

E D U C A T I O N

Inver Hills Community College

SKILLS

● Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)

● Effective communication skills

● Coaching and mentoring, leading by example

● Approachable and charismatic leader

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