Jamonté L. Black

**** ****** ***** **** *******, Texas 77047

713-***-**** ad21tv@r.postjobfree.com

PROFESSIONAL SUMMARY

A, dynamic, reliable, C-Level Executive Administrative/Consulting Professional of 29 years. Highly motivated, self-starter, exuding humility & grit, a strong customer service focus and flexibility. Management and Training experience, meticulous attention to detail and time management skills, outstanding organization and telephone manner, tact, diplomacy, strong oral, written, presentation and communication skills; exceptional interpersonal skills & professionalism; experienced in dealing with customers on all levels and high-level workloads within strict deadlines. Mature, energetic and hard-working, Multi-tasker; maintaining confidentiality in sensitive matters and displays excellent judgment and initiative. Works effectively well under pressure and without supervision collaboratively in a remote environment, both individually and in a team. Able to efficiently carry out detailed instructions to the letter.

EDUCATION

Prairie View A&M University, Prairie View, Texas

Master of Arts: Guidance Counseling – December 1999 Bachelor of Science: Public Health Education

Minor in Social Work – May 1998

WORK EXPERIENCE

Consular Outsourcing BLS Services International, Inc.-LTD. Global VISA Outsource Service Providers for the *Houston -Germany Consulate - 2/2023-3/2023

{Submission Officer} Customer Support/Operation Processor & Encoder

-Provided VISA Consultancy Services

-Processed Schengen VISA Applications for Individuals traveling to Germany and Hungary.

-Supported 4-Person Team with flexibility, accuracy, and efficiency in a timely manner.

-Took ownership of tasks and initiative towards solutions.

-Worked collaboratively within a high-demand Team.

· Client facing – answering queries, advising applicants, managing disputes.

· Customer Service –attending phone calls/emails.

· Collection of VISA applications & document scrutiny for VISA processing, attestation & legalization services.

· Biometrics capture (Photo & Fingerprints).

· Cash collection & POS entry.

· Data Entry with 100% Accuracy.

-Completed the application life cycle in system.

· Provided Applicants with information on all Value-added services.

· Administrative duties: photocopying/scanning/filing/inventory.

· Completed the delivery of Passport to Applicant via-Courier or pick-up.

· Provided excellent communication skills in English.

· Computer-savvy with working experience of Microsoft Office.

· Hands on experience in updating/creating reports.

· High level of attention to detail under stringent timelines. APN Consulting, Inc./ Molina Healthcare -Remote-from-Home 6/2022-12/2022 Administrative Clerk & Inbound-Outbound Customer Care Support & Call Center Specialist - Temporary Responsiblities and (7+) seven years of State *Medicare C & *Medicaid Claim experience, plus Eligibility Specialist/Field Management experience in total.

Skills:

-Analytical / Critical Thinking; Client Relationship Management; Works Independently; Medicaid Eligibility.

-Utilized Claims knowledge, and performed a variety of clerical functions including Data Entry, Intake of Provider/Member Appeals and Grievances.

-Processed Medicare C Claims.

-Supported team with flexibility, accuracy, and efficiency in a timely manner.

-Experience in the (Aged, Blind, and Disabled categories of eligibility), and IE experience (multiple tracks preferred – Notices, Appeals, EDBC, etc…)

-Strong written and oral communication skills.

-Strong analysis and critical thinking skills.

-Managed high-quality client relationships.

-Navigated ambiguous tasks .

-Took ownership of tasks and initiative towards solutions.

-Worked collaboratively within a high-demand Team.

-Sorted, dated, stamped and distributed mail/faxes/packages electronically, daily within set time frames.

-Maintained files as needed.

-Scanned documents as requested.

-Printed documents as requested.

-Emailed Providers for missing information, and routed documents to the correct departments.

-Coordinated, uploaded and maintained department documents for multiple health plans using multiple applications in an accurate and complete manner.

-Outbound-called various medical Providers regarding missing Member’s documents.

-Received Inbound-calls from Providers and Molina Healthcare Members.

-Provided Operations/BPO/Customer Care.

Bitsoft International, Inc./ Deloitte Consulting: -Remote-from-Home 6/2021-1/2022 Administrative Support Case Review Management Consultant (Surge Processing Support)- Contract

*On the STAY District of Columbia (ERAP) Emergency Rental Assistance Project

*On the Arkansas ERAP Emergency Rental Assistance Project

*Utilized/Performed Integrated Eligibility System (IES), new public benefits Eligibility and Case Management system.

*Deloitte’s Eligibility and multiple States Service Integration market offered/specialized in helping agencies improve how they determined their eligibility and delivered Health and Human Services programs. Combined experience with demonstrating technical and business solutions to help Health and Human Services agencies achieve their Integrated Eligibility and Enrollment, Case Management, and service delivery objectives.

-Provided strong analytical, problem solving, critical thinking, customer service, time management skills, and Administrative support of various tasks with a professional services firm.

-Worked independently in a remote environment, and as an integral member of a Virtual Assistance-Team.

-Reviewed/approved Applications and Contracts utilizing SalesForce and ServiceNow Portals.

-Computed benefits based on eligibility determination in SAP.

-Utilized fact-finding techniques to obtain, relate and evaluate information provided by Applicants.

-Read, understood, applied and explained detailed regulations and policies.

-Evaluated information provided, and notified Applicants through electronic correspondences.

-Performed data-entry, and basic arithmetic functions based on Applicant’s AMIs.

-Met deadlines, prioritized assignments, juggled multiple tasks simultaneously and dealt with highly confidential information.

-Supported Leadership Team members.

-Written and verbal correspondence, meeting and calendar management, coordinated and arrangement of travel schedules.

-Provided excellent customer service, client support, and business services consulting skills.

-Performed Tier I and Tier II case management reviews of application statuses while using SAP.

-Performed QA/QC Case Management Level reviews of application statuses.

-Performed Funding Case Management Level reviews of application statuses in SAP and ServiceNow.

-Worked with State/Federal Governmental agencies acting as an Eligibility Specialist on a Technology adoption project,

-Field support and training experience.

-Strong interpersonal awareness, maintained/resolved under pressure.

-Evaluated data from various electronic and other sources to enter information into a computer-based eligibility system.

-Provided Operations/BPO/Customer Care.

-Managed time efficiently by establishing priorities in accordance with importance of deadlines.

-Previous field support and/or training experience. Genuent / Vroom -Houston, Texas 1/2021-4/2021

Consumer Document QA Specialist & Inbound-Outbound Call Specialist -Temporary

• Provided back-up Administrative support to other MAs and POD Leads, collaborating with team, to maintain good understanding of pending tasks and priorities with GoogleMeet.

• Communicated with case team regarding scheduled meetings virtually by Teams & Zoom.

• Coordinated complex calendars and scheduled meetings in Outlook.

• Directed audit processes to ensure proper reimbursement in SalesForce.

• Coordinated detailed travel arrangements for Management including air, hotel, car, etc...

• Positively contributed to virtual MA team culture playing an active role in training new team members and assisting in planning events; participated in team related activities and events.

• Proactively supported Senior Managers with relationship management by entering new CRM contacts and actively maintaining the accuracy of CRM contact information.

• Performed data-entry and other related duties as requested or as responsibilities dictated.

-Consulted customer’s questions answering incoming calls regarding purchase paperwork.

-Managed Operations/BPO/Customer Care.

-Collected and verified stipulations with customers ensuring all application requirements were met in SAP.

-Prepared and sent paperwork to customers after a sales agent had completed their transactions.

-Followed up with making outbound Customer-calls regarding outstanding paperwork/documents, and ensured expedited return.

-Verified completeness of paperwork and submitted to Funding Team while maintaining a compliant audit trail of the documents in SalesForce.

Office of Chris Hollins, Harris County Clerk

Elections Division-Houston, Texas 11/3/2020

Deputy Clerk Specialist Position - Election Day Only Contract

-As an Election Deputy Clerk Specialist-I performed on the Harris County Precinct front lines, guarding the integrity of the electoral system.

-Assisted Presiding Judge with every need and request. From start to finish, my job was to effectively educate, inform, assist, and supervise Voters who were performing their civic duty at the polls.

-Assisted in coordinating election database setup and testing, maintained voter registration-databases, and conducted voter file- purges.

-Maintained the Polling Worker databases; assisted with assigning precincts to polling locations, ensured that poll sites were handicap accessible, fully supplied, and operationally prepared for election-day activities.

-Assisted the general public, customers, and/or County employees, in-person; answered questions, explained rules, policies, and procedures, and provided information as appropriate.

-Resolved complaints in an efficient and timely manner, and referred matters requiring policy interpretation to Election Presiding Judge for resolution.

-Provided lead direction, trainings, and work review to assigned staff.

-Data-entry check-in of all Voters.

Catholic Charities Archdiocese of Galveston-Houston 10/2020-11/2020 Eligibility & Inbound-Outbound Call Specialist -Temporary

-Working Case Management w/Catholic Charities-HELP a COVID-19 Financial Assistance program, Harris County funded. Duties performed daily in SalesForce:

-Data-entry

-Documentation skills

-Analyzing information

-Problem solving and Critical thinking.

-Reviewing/Approving Applications & Contracts

-Decision making

-Research skills

-Verbal communication

-Written communication

-People skills

-Resolving conflict

-People management

-Integrity

-Processed applications

-Made outbound calls, and received inbound Customer-Client calls, regarding missing documentation, to completely process Rental Assistance Applications.

-Maintained Operations/BPO/Customer Care.

UPS-United Parcel Services, Angleton, Texas

P-T Evening Manager 7/2020- 9/2020 Supervised and monitored 30 Warehouse employees. U.S. Department of Commerce, Economics & Statistics Administration / Bureau of Census 7/2020-10/2020 Enumerator-Temporary

-As a U.S. Federal Government temporary employee collected an accurate head count of people living in each area of the US once in every ten years. Utilizing pre-programmed iPhone.

-As a US Census Bureau employee, I was involved in the process of calculation of the census in the country. -As an Enumerator, I traveled and performed D2D interviews with Respondents verbally for the number of people living in each family, documenting their ages, genders, and other personal information.

-I inputted data-entry into an iPhone electronic smart device.

-Per my device, I possessed Bi-lingual ability to speak Spanish.

-I possessed good written and verbal communication skills and spoke politely to people.

-I answered questions and cleared any confusions.

-I possessed physical stamina, as I had to walk visiting one house to another an entire day.

-I possessed the familiarity with various areas of town in Harris County, and the locality in which I worked.

-I handled pressure well and possessed patience, and completed and closed out my daily Caseloads. City of Houston-HHD 3/2020-6/2020

COVID-19 Stadium Pandemic Disease Containment Manager-Temporary

-Activated to perform Screening of all Employees and Customers entering the COH-HHD lobby for business. I was the operator of the thermal scanner, permitted to wear personal protective equipment (PPE), checking temperatures, and determining safety to enter and access the premises, issuing HHD stamped wristbands, surgical face-masks, and documenting number-tracking.

-Regulated crowd control, and established the screening lanes to maintain social distancing 7-feet apart between lanes and individuals waiting to be screened.

City of Houston-Houston Health Department

Harris County Area Agency on Aging-(HCAAA)

12/2019-6/2020 Administrative Assistant & Service Provider to the Bureau Chief, Assistant Director, Administration Managers and entire Aging Department, with various administrative and IT tasks, including: scheduling interviews, live Zoom meetings, Teams web-meetings and conference calls, scribing of meeting minutes, action items while performing basic follow up standards, checklist development, project-based assignments, ordering Department’s office supplies, electronically and Inter-Office mail routing/distribution. Daily data entry on major, financial reports, printing, filing, faxing, copying, scanning and uploading of projects, placing them in their perspective computer file-folders. -Processed travel, lodging, and other purchasing/procurement needs. Assisting with multiple Health Department Community-based Fairs, and responding to daily email communications.

-Mailed out PPE and COVID-19 Literature in many languages daily to the Seniors in the various communities serviced, after notice of the Pandemic. As well as a host of other job-related duties as assigned, per the Supervisor's request using SalesForce.

-Related top-notch services resolving queries and training healthcare providers to ensure operational efficiency.

-Initiated and maintained effective channels of communication with service providers and clients.

-Gathered, reviewed, and verified all pertinent information relating to participating healthcare providers in SalesForce, performing data-entry.

-Established and maintained relationships with assigned healthcare providers through office visits, telephone calls, prompt resolution of issues, and excellent customer service.

-Conducted training of service providers on policies, procedures, service lines, and available technology.

-Answered questions from Doctors' offices on benefits. UPS-United Parcel Services/F-T & P-T Seasonal Driver Helper 11/2019- 12/2019 Robert Half / McConnell & Jones LLP-CPAs, Walter P. Moore & Associates Inc, The Mosing Group LLC, Entera Realty LLC & U.S. Well Services LLC

1/2019-12/2019-various Temporary Assignments:

Executive Assistant and Customer Service support for the Legal Department reviewing contracts and Document Control for an International Engineering Firm. Assisted a Private-Owned business as an Executive Assistant.

-Supported Realty Firm, researched/found various Market-comparables/Equity-valuations on sold/leased properties, and performed data-entry onto Excel spreadsheets daily.

- Utilized MLS and Real Estate databases and SalesForce.

-Supported the Accounting Department, retrieving documents for Company/Tax Audits. -Performed data-entry daily, scanning, copying Adobe documents utilizing ScanSnap Manager and ScanSnap Organizer systems. Topp Knotch / United Way of Greater Houston:

9/2018-1/2019-(Temporary Harvey Grant-funded) Administrative Assistant & Provider Relations Representative support to the 2-1-1 Department, performing STEARS and iCAROL data-entry daily into the State of Texas Registry systems.

-Inputted data into a ticketing system to update demographics within the State of Texas.

-Supported Team in regards to receiving, researching, and responding to provider inquiries.

-Received, researched, and resolved provider inquiries such as claims, eligibility, and other inquiries.

-Liaison between the providers, medical-groups, and health plan.

-Gathered, reviewed, and submitted relevant documentation needed for claims processing in SalesForce.

-Managed healthcare provider accounts to achieve company strategies and goals.

-Maintained a working knowledge of all applicable federal, state, and local laws and regulations regarding healthcare.

-Assisted help-desk staff with more complicated benefit queries received. Aerotek/Stantec Architecture & Engineering Firm: 5/2018-6/2018-Temporary Office Administrator for the V.P. and Engineers of Transportation. Performed various admin duties in/out of the office with SAP and SalesForce, as assigned and directed daily.

-Managed multiple highly-detailed calendars.

-Screened and answered incoming calls/delivered detailed messages.

-Arranged national/international travel plan.

-Ordered supplies/ensured adequate inventory.

-Scheduled in-person and Skype for Business meetings/conferences. Pro-Alt/Robert Half / Hilcorp Energy: 9/2017-4/2018 Records Technician Contractor/Team Lead assisting the Information Management Department at Hilcorp Energy with various Land/Legal Acquisition files and records daily for accuracy. Special company projects including: probing/discovery, storing, archiving, managing, tracking, recording, compiling, retrieving, reporting, and analyzing information, -Documentation review/Documentation control of records, scanning, printing, labeling data-entry, shelving, deshelving, shifting and boxing up files. -Utilized Enertia and FileTrail Information Management systems, as well as SAP and SalesForce. Robert Half-Legal / Baker Concrete: 11/2016-9/2017 Administrative Assistant Contractor supporting a team of employees at Baker Concrete Construction company.

-Performed standard project management, administration, Co and office tasks, including Documentation review/Documentation control of files daily for a local Law Firm. Adecco / Centerpoint Energy-Gas Engineering: 12/2014-11/2016 Contract Administrative Specialist/Team Lead providing support services to Centerpoint Energy Corporate-Gas Engineering (Customer Additions/Revenue Group), with a goal of ensuring that projects were successful and profitable.

-As Team Lead, I provided mentoring, and training for new colleagues. My role assisted Leaders and Engineers within the company with various administrative tasks, including: scribing of meeting minutes, action items while performing basic follow up standards, checklist development, and various large Gas Engineering Construction, project-based assignments.

-I was the sole-individual responsible for the daily distribution of the large Gas Engineering Team's Construction, and the processing and distributing of Gas Energy-packets. Electronically and Inter-Office mail routing of these projects.

-Data entry on major, financial reporting, printing, and folding engineering size blue-print designs.

-Daily printing, filing, faxing, copying, scanning and uploading of projects, placing them in their perspective computer file-folders.

-Planned and coordinated all of the administrative tasks supporting project staff by facilitating project logistics such as meetings, live meetings, web-meetings, scheduling conference calls and conference rooms.

-Assisted in the development of a, providing word processing and documentation control to generate technical n SalesForce.

-As well as a host of other job-related duties as assigned, per the Manager's request in Sharepoint and MS Excel.. OfficeTeam / Professional Administrative

HISD, Neiman Marcus, Law Firm, Real Estate Firm, Secure-World IT, Inbound-Outbound Call Specialist: 1/2013-12/2014 (Temporary)

Goodwill Industries of Houston, Clearlake, Texas / TxDOT-Public Information Department, 8/2013 –10/2013 Public Information Officer, Administrative Assistant & Inbound-Outbound Call Specialist (Temporary)

-Handled email / inbound-outbound phone inquiries from TX Motorists, TxDOT Engineers and Construction Workers regarding all TX Highway lane-closures, handled complaints from the public, and performed Transtar system updates.

-Directed the day-to-day operations of the office, organized, and maintained files and records.

-Planned and scheduled meetings and appointments; provided quality customer service.

-Completed ad hoc projects and special assignments including utilization of Excel spreadsheets in the compiling of data and results.

-Performed daily data entry in State systems.

Texas Southern University / Law School, Houston, Texas, 8/2012 – 12/2012 Senior Administrative Assistant to the Law Professors/Judges

-Managed the Executive’s calendars and kept them up-to-date with matters of importance and within scope of their business.

-Academically assisted (8) Law Professors/Judges with various assignments daily.

-Handled all correspondences, maintenance of all files, data entry of Student’s records, ordering supplies, timekeeping organizing Outlook calendars/schedules and Documentation review.

-Scheduled and organized activities such as strategic initiatives by preparing meetings, minutes, conference calls, appointments, domestic and international travel, multiple company event conferences, and other company interests.

Hill’s Trucking Transportation, Inc., Houston, Texas, 4/2009 – 10/2013 Billing Specialist/Dispatcher (Part-Time)

-Performed light payroll activities, auditing input and processing of weekly payroll. Prepared payroll reports and handled payroll issues.

-Responded to all inquiries from clients, payers, and other offices in a timely manner. Took appropriate steps to resolve areas of concern within limits of authority.

-Complied with all Federal, State and Local Laws and Regulations regarding all payroll functions by using appropriate accounting standards.

-Tracked all invoices with special payment terms, including credit card and bank drafts. Texas Southern University / College of Education, Houston, Texas, 7/2005 – 3/2009 Senior Administrative Assistant to the Deans/Academic Counselor / Recruiter

-Handled all correspondences, maintained files/records, ordered supplies, organized Outlook calendars & schedules, Domestic and International travel/hotel preparation, and supervised one Student employee.

-Created/formatted Faculty’s PowerPoint and Excel presentations proofread and edited for accuracy. Communicated/maintained good relationships with Alumni, Clients, Vendors, Supplier, and Business Reps.

-Directed calls to personnel, assisted Faculty, Staff, Students and Alumni with academic inquiries pertaining to education records, administered and monitored annual Faculty-Student Evaluation surveys.

-Received, sorted, dated and distributed mail from the Post Office to appropriate department personnel.

-Performed various administrative duties to assist Deans, Staff, Faculty and Students as needed: faxing, filing, computer-programming assistance, photo-copying, scanning, printing and collating materials.

-Planned college fairs/other major business events, coordinated annual College of Education Scholarship Galas, scheduled multiple board meetings, ordered lunches, prepared meeting agenda/materials, and recorded the minutes.

-Prepared reports/records ensuring complete accuracy and timeliness for the State of Texas and various State Accreditation Agencies, Community Organizations and maintained confidentiality. Kelly Services, Inc, Houston, Texas, 1/2000 – 6/2005

*CONTRACT – Executive Administrative, HR Recruiter, Managerial & Sales Experience: Morgan Stanley/Dean Witter, METRO, Morris & Associates Law Firm. EDUCARE, Psychiatric Hospital of Bellaire, SS Medical Supply Co., ADT Security, SecureWorld Expo, AIG/Valic, Stone East Mortgage Firm, City of Houston-Health, Shell Oil-Health, Marriott Hotel, Bertek Pharmaceuticals, Inc. and MyComputerCareer.com

● Served as Receptionist and initial point of contact for customers of Morgan Stanley/Dean Witter Stock Investment Fortune 500 company, and handled all calls on a 10-line phone system.

● Supported the Manager of Operations/Transportation as HR Recruiter/Assistant with HR personnel and Administration for Bus Operator interviews, hire, benefits enrollment, payroll, etc.

● Provided Clinical Case Management, Social Work, Vocational Rehabilitation Services and Counseling.

● Awareness of general knowledge of mental Consumer’s disabilities.

● Met daily the Comprehensive Systems of Personnel Development (CSPD) and educational requirements.

● Prepared State audit documents, maintained consumer medical records, lab results, materials and other reports.

● Managed 2 group-homes. Supervised 10 Mental Consumers-Patients and 25 Direct-Care Staff employees.

● Sold durable medical equipment.

● Performed as Territory Sales Rep. for ADT Security, sold various security/CCTV camera systems to business/home owners, daily external cold-calling, internal telemarketing and networking with customers/clients.

● Directed calls for AIG to Carriers ensuring mutual funds of insurance clients were transferred appropriately, assisted with the implementation of budgets, and performed data-entry in SalesForce.

● Mortgage Loan Processing.

● Managed Customer Support/Operation Officer processing in Hotel Hospitality.

● Handled cash and bank-related transactions assigned and ensured 100% accuracy.

● Recorded and maintained all application data.

● Ensured accurate & timely data entry into the CRM with zero errors.

● Maintained the administration and logistics of passport delivery to Embassy/ applicant/logistics company.

● Provided professional administrative support to both City of Houston-Health Department, Shell Oil-Health Department, and responded to telephone/email inquiries.

● Prepared documentation, contracts/pricing sheets to support the entire Bertek Pharmaceutical Managerial Staff, and provided correspondences and reports of meeting minutes to Supervisor. Prairie View A&M University & Prairie View City Hall, Prairie View, Texas, 8/1994 – 12/1999 Executive Administrative, Career Counselor/Recruiter, Fiscal Representative, Supervisory & Customer Service Rep.

-Liaison for Colonel of Career Planning & Placement Department for students and major corporations.

-Coordinator for career fairs, Graduate Academic Advisor and supervised 20 Student employees.

-Recruited, advised and enrolled prospective students regarding academic programs and curriculums.

-Provided job training to campus students, preparing them for job fairs and interviews with Recruiters.

-Maintained student records throughout enrollment, responsible for evaluating employment staff, counseled students, and decision-maker regarding hire or discharge recommendations.

-Supplied fiscal support to Director of the Fiscal Department: performed audits/authorizations of financial grants, various programmatic functions and prepared/managed budget expenditures for budget adherence.

-Supervised and monitored 10 Student employees on fiscal goals, objectives and administrative functions to ensure compliance with administrative directives and effective management techniques.

-Assisted under two Mayors and the City Secretary of Prairie View’s City Hall with various tasks daily.

-Retrieved water/utility payments, building permit payments, and school and property taxes from residents.

-Performed light AR/AP functions, prepared monthly bills, reports, and the annual budget report.

-Instructed/trained Student interns on City Hall’s operations, codes and conduct, rules and regulations, business policies and procedures, while maintaining confidentiality. COMPUTER SKILLS

Advanced proficiency in Microsoft: Access, Excel, Internet, Lotus Notes, Outlook, PowerPoint, Publisher, SharePoint, Suite, Teams, Windows XP, Word and Word Perfect. Advanced in Account Manager, AdobePDF, Appeals Manager, BANNER, Calyx Point, CitrixGIS, Contract Logix For Windows, Enertia, Filenet, FileTrail, GoogleMeet, iCAROL, Integrated Eligibility System (IES), OneDrive, OneNote, Oracle, PeopleSoft, PowerChurch Plus10, QNXT, QuickBooks, Salesforce, SAP, ScanSnap Organizer, ServiceNow, ShipStation, Smartsheet, STEARS, Skype for Business, VAM-Appeals Manager, VISIO and Zoom.

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