Ruben Hernandez

Parts Manager - Jaguar Landrover of Los Angeles

Norwalk, CA 90650

ad21t0@r.postjobfree.com

+1-562-***-****

To successfully use my diverse Fixed Operations Management skills to help your Automotive Brand successfully generate profit, retain customers, build a winning team and limit all aspects of exposure for the

Center.

Authorized to work in the US for any employer

Work Experience

Parts Manager

Jaguar Land Rover Cerritos - Cerritos, CA

February 2022 to February 2023

Parts Manager

Parts Manager

New Century BMW - Alhambra, CA

May 2018 to January 2022

USA

Haz-Mat Certified and Trainer

Wholesale and Service - Norwalk, CA

July 2015 to April 2018

USA

• Manage the daily operations of the Parts Department.

• Manage all Parts Department time keeping records in compliance with state law.

• Weekly Parts Department meeting to review daily business and goals.

• Weekly meeting with Service Manager or as needed to access daily business and goals.

• Implemented new inventory procedures to reduce expenses and generate additional gross profit.

• Exceeded profitability targets by establishing and implementing aggressive, but achievable Parts sales goals.

• Successfully reduced expenses and created gross based on streamlining Fixed Operations.

• Consistently generate year-over-year increases in Parts Department sales.

• Created a profitable Parts Department winning team.

• Created and executed a plan of action to set and exceed Gross Targets.

• Increased Wholesale Gross business by 40% year over year while establishing a great relationship with new customers, collision and mechanical shops.

• Established a growing relationship with our in-house Service Department.

• Successfully prep for yearly Inventory counts with perpetual counts.

• Successfully filed all incoming vendor paperwork, all PO's, all invoices and credits in a timely manner with the business office.

• Performed monthly Inventory Reconciliations.

• Successfully review and maintain all aspects of the Inventory.

• Successfully review and send back and track returns to the manufacturer.

• Serve as primary contact between the Dealer and BMW North America district representatives.

• Responsible for facilitating technical Parts solutions to expedite service repairs in a timely manner.

• Responsible for interviewing the proper candidates for employment, keeping yearly employee BMW training certifications current.

• Directed daily job task to the qualified individuals.

• Experienced in problem solving and administering a solution in accordance with customer satisfaction and Dealer exposure in mind.

• Responsible for keeping working knowledge of all current Brand Recalls and Service & Parts bulletins while keeping an open line of communication with BMW NA. district representatives.

• Experienced in Human Resources training, administering policies and procedures, training regarding yearly changes in California policies, Anti-Harassment, Customer Information Security, Sexual Harassment Prevention, IRS Section 8300 and Red Flags Rules.

• Responsible for keeping the Parts Department EPA & OSHA Compliant.

• Manage daily ordering and receiving processes via our DMS.

• Experienced in successfully diffusing upset customers in Parts and Service resulting in long term client retention.

• Experienced in source profit accounting.

• Familiar with all aspects of Parts and Service.

• Strongly perform all Parts counter duties. Including Front, Back and Wholesale.

• Haz-Mat Certified and Trainer.

• Forklift certification

Parts Manager

South Bay BMW/Mini - Torrance, CA

January 2006 to June 2015

USA

• Inventory Management.

• Parts Procurement.

• Currently serve as primary contact between the Dealer and BMW NA (PUMA), responsible for facilitating technical solutions to expedite service repairs in a timely manner.

• Responsible for interviewing the proper candidates for employment, keeping yearly employee BMW/MINI training certifications current, directed daily job task to the qualified individuals, created a rewards system for high performing employees, experienced in addressing complaints, problem solving and administering a solution in accordance with customer satisfaction in mind.

• Responsible for keeping working knowledge of all current Brand Recalls and Service & Parts bulletins while keeping an open line of communication with BMW/MINI NA. district representatives.

• In charge of Human Resources training, administering policies and procedures, training regarding yearly changes in California policies, Anti-Harassment, Customer Information Security, Sexual Harassment Prevention, IRS Section 8300 and Red Flags Rules.

• Successfully launched and maintained processes to keep the dealerships in compliance with all state laws and permits avoiding very expensive fines in regards to CERS, OSHA, AQMD, Haz-Mat Training, Tire Disposal, Fire extinguisher compliance, Elevator inspections and permits, Dealer alarm system inspections, Underground Gas tank inspections, training and permits, Torrance City and Torrance Fire department.

• Led the development of internal processes at each counter in the Parts Department for both BMW and Mini. Front Counter, Back Counter, Wholesale and Internal Accounts for both brands BMW/ Mini.

• Managed daily ordering and receiving processes via our DMS.

• Coordinated and streamlined our shipping process with FED-EX reducing over all shipping cost by 20%.

• Experienced in problem solving all parts department problems with the manufacturer and public.

• Experienced with all Parts and Service operations. Service Consultant

South Bay BMW/Mini

January 2005 to January 2006

• Create Service invoices and address clients concerns.

• Maintain an above average Customer Satisfaction score while maximizing sales.

• Successfully assisted between 15-25 clients per day with consistent updates and upsells to the customer.

• Maintain customer retention through customer follow up after work has been completed.

• Able to deliver a premium customer experience.

• The ability to generate revenue through automotive repairs.

• The ability to accurately record issues and date into the Dealer Management System. Education

Mini University

1992 to Present

Electronics but needed

Long Beach City College

1985 to 1988

High school diploma or GED

Skills

• DMS. (10+ years)

• Haz-Mat (10+ years)

• inventory (10+ years)

• operations (10+ years)

• satisfaction (10+ years)

• Inventory control

• Management

• Dealership experience

• Customer service

• Leadership

• Supply chain

• Relationship management

• Asset management

• Management

• Employee evaluation

• Operations Management

• Change Management

• Information Security

• Forecasting

• Auto Service Management

• Computer literacy

• Sales

• Live chat

• Conversion optimization

• Typing

• Sales Management

• Strategic Planning

• Budgeting

• Help Desk

• Profit & loss

• Retail management

• Supervising experience

• Communication skills

• Automotive repair

• Automotive service

• Technical Support

• Team Management

• Training & Development

• Forklift

• Microsoft Windows

• Merchandising

Additional Information

SKILLS

• Combined experience of a Parts and Service Manager

• Strong leadership and organizational skills

• Outstanding communication, coordination, and computer skills

• Skilled in ensuring customer satisfaction and improving profitability of the department

• Skilled in directing and motivating team members of service and parts department

• 20 plus years of Retail Aftersales experience in Parts and Service.

• Fixed Operations Management

• Inventory Management

• Parts Procurement

• Parts Management

• Service Management

• Cost Controls

• Budgeting / Planning / Forecasting

• Continuous Process Improvements

• Staff Training & Development

• Strategic Planning & Leadership

• A strong understanding that the "Customer Comes first".

• A great, positive attitude.

• The ability to meet or exceed dead lines.

• The ability to adapt to change and continue to grow.

• Experienced in UCS (DMS)

• Strongly Experienced in ADP/CDK (Parts and Service) (DMS)

• NADA certified

• Experienced in EPA & OSHA compliance.

• AQMD compliant experience.

• Haz-Mat shipping certified and trainer.

• Fork Lift Certified

• Dealer Tire experienced

Contact this candidate