Casey Carle

Roanoke, VA

ad21sz@r.postjobfree.com

+1-540-***-****

High-energy and customer-oriented manager seeking to utilize track record of sales excellence, commitment to customer service, and ability to lead large teams to be an asset in increasing sales and driving revenue.

• Dedicated and knowledgeable operations management professional with more than 13 years of successful experience, increased productivity, and sales by 23%

• Oversaw 15 million dollar Revenue territory

• Maintained a Customer Satisfactory Score average of 4.7 out of 5 for the district.

• Demonstrated ability to collaborate with diverse teams and facilitate improved practices to meet and exceed company goals and objectives.

• Exceptional communication and customer service skills, promotes positive relationships with all team members, external partners, clients, and industry professionals.

• Recognized as Home Depot Service Provider of the Year for 2012, 2013, and 2014.

• Certified forklift trainer, CFI certification, Class A CDL.

• Awarded The Home Depot Homer Award

• Competed the Tribus Allen Management program.

Authorized to work in the US for any employer

Work Experience

General Manager-Professional Services (Contract)

BHI - Roanoke, VA

May 2023 to September 2023

• Led and managed all aspects of the location's production department, ensuring smooth and efficient operations.

• Managed a team of installers, providing guidance, training, and motivation to ensure high-quality workmanship and project success.

• Oversaw all elements of business operations, including financial management, purchasing, scheduling, warehousing, quality assurance, sales support, and customer service.

• Collaborated with the Home Office to recruit, develop, and inspire a top-tier team dedicated to achieving company goals.

• Worked closely with executive leadership to establish sales quotas, develop sales strategies, and manage budgetary responsibilities, effectively monitoring and approving expenses. District Site Operations Manager

Romanoff Renovation

September 2009 to January 2023

• Maximized strategic planning and the allocation of resources and budgets in the management of the warehouse and all inventory and equipment.

• Oversaw all production functions, reviewing, scheduling, and completing reports in addition to monitoring aging status and analyzing all project activity and outcomes.

• Recruited skilled installers using a wide variety of outreach methods, communicating regularly with existing installers and recruiting specialists to best understand installer needs.

• Optimized scheduling by reviewing and adjusting workloads to accommodate job schedules and high- priority projects, dynamically updating assignments based on installer capacity.

• Handled all pad and F&I carpet inventory, performing monthly and quarterly counts and audits. • Assigned responsibilities to team members and supervised the outcome to meet the needs of all clients.

• Provided professional development for direct reports and subcontractors.

• Facilitated productive connections with Home Depot store associates and management team to strengthen business relationships.

• Maintained positive customer relationships by addressing all customer service issues with expediency and following up promptly on customer care ticket

Landscape and Maintenance Supervisor

City of Roanoke

April 2006 to September 2009

• Supervised a team of more than 25 employees, managing landscaping and maintenance execution as well as scheduling, payroll, certifications, and training of all team members.

• Analyzed results of landscaping jobs contracted with third-party companies to approve payment.

• Addressed correspondence and concerns regarding Right of Way violations, as well as a variety of other residential and commercial issues and citizens’ complaints. Education

High School diploma

William Byrd High School

August 1998 to June 2002

Skills

• Budgeting

• Microsoft Word

• Retail Management Merchandising

• Management Recruiting

• Business Development

• Operations Management

• Conflict Management

• Human Resource

• Sales Management

• Microsoft Excel

• Profit & Loss Payroll Store Management

• Customer Support (20+ years) Management Process Improvement

• Logistics

• Strategic Planning

• Supervising experience

• Construction

• Procurement

• Project management

• Budgeting

• Account management

• Conflict management

Links

https://www.linkedin.com/in/casey-carle-0943884a

Certifications and Licenses

Forklift Certified Trainer

Present

CDL A

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