FUNCTION SKILLS SUMMARY

Responsible Personal Assistant with strong knowledge of office administration and common front office operations, In-depth understanding of customer service, data entry and file management. Highly skilled in viewing actionable improvements within the industry best practices.

To seek and maintain fulltime position that offers professional challenges utilizing interpersonal skills and excellent time management.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

KEY QUALIFICATIONS AND EDUCATION

Typing stage “I

DIPLOMA:

Front Office Operations & Administration Packages (introduction, Ms

WORD, MS EXCEL)

CERTIFICATE – TRAVEL OPERATION COURSE

Kent Ways Tourism Institute

Dr.Aggrey High School – Wundanyi (Taita Taveta)

Kenya Certificate of Secondary Education

Kenya Certificate of Primary Education

WORK HISTORY

2012-CURRENT DESIRAL COMPANY LTD

PERSONAL ASSISTANT

Responded to inquiries from callers seeking information.

Provided clerical support to company employees by copying and filling documents.

Greeted incoming visitors and customers professionally and provided friendly knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression

Answered multi-line phone calls, redirecting calls and delivering messages to staff members within the company

Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events

2011

Employer: RISING STAR ACADEMY

POSITION SECRETARY

Responsibilities

General administration of the reception

Keeping records of the pupils and the office as a whole

Delegating responsibilities to subordinate staff

Registration of new students

Making sure the school fees is paid on time

2006

Employer: NANA TOURS AND SAFARIS

POSITION: Receptionist/telephone operator/sales representative.

Responsibilities

Making and receiving of calls

Keeping records

Making and receiving of bookings to tourists

Making logistic arrangement to mountain climbers

Delegating responsibilities to subordinate staff

2002 -2003

Employer: EQUATOR CHALET

POSITION: Hotel receptionist

Responsibilities

Keeping visitors records

Checking in and checking out of visitors

Ensure credit services rendered to customer are cleared

Ensuring all customers needs are met

1998

Employer: AUTO LOGIC LIMITED

POSITION: Clerk

Responsibilities

Receiving and making orders of new cars to the respective clients

Clearing of the vehicles

Registration of cars number plates

Keeping records

Taking care of the office as a whole

1997

Employer: AIRO QUIP KENYA LIMITED

POSITION Receptionist/telephone operator/sales representative

Responsibilities

General administration of the reception

Keeping records

Receiving and making of calls

Selling of the machinery equipments

Ensuring all the customer’s needs are met

1994 -1996

Employer: CHALLA HOTEL IN TAVETA

POSITION: Hotel receptionist

Responsibilities

General administration of the reception

Responsible for keeping visitors record book and general record keeping

Supervising messenger

Responsible for logistic arrangement for visitors

Receiving and directing guests to their respective destination

Delegating responsibilities to staff

Ensure customer’s needs are met adequately

Ensure credit services rendered to customers are cleared

HOBBIES:

Socializing

Reading

Traveling

REFERENCES

(i) Kennedy Kombe

P.O. BOX 4973- 00200 NAIROBI

Mobile No. +254(0)727677050

(ii) Orpah Apolla

Kentways Tourism Institute

Tel: 014*-**-****

MOMBASA

(iii) William Wachira

P.O. BOX 1215-00900 Kiambu

Mobile No. : +254 (0) 724-43462

Yours faithfully,

Brian W. Mwangi

MONICA MAGHANGA

Personnel Assistant

STANDARD STREET

NAIROBI - KENYA

P.O. BOX 4973-00200

NAIROBI, KENYA.

MOBILE:

+254 (0-722******

+254 (0-780******

E MAIL:

ad21s3@r.postjobfree.com or ad21s3@r.postjobfree.com

CURRICULLUM VITAE / RESUME

CONTENTS

FUNCTIONAL SKILLS

PERSONAL DATA

KEY QUALIFICATIONS AND EDUCATION

WORK EXPERIENCE

REFFEREES

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