Customer Service Relations

Objective

To obtain a position in construction or telecom field

Professional Experience

Matt Denny's Ale House May 1999-August 2005, January 2011-January 2013

Sales Manager Arcadia, CA

Coordinated large event functions held in the restaurant such as holiday parties, retirement parties, and other corporate events

Managed the staff through daily sales in a fast paced environment and oversaw customer relations with a calm and collective approach

Prepared the staff and other managers to multi task and anticipate customer concerns while developing extensive customer relations which lead to a returning client base

Served as a senior hostess while greeting our guests and overseeing reservations during large programs and events

Created a positive work environment for the staff while maximizing daily profits

Helped develop the menu to create a more unique dining experience for our guests while keeping to the traditions of a historic ale house

Trained my staff to enhance their customer service skills and increased sales by suggestive selling

Frozen Yogurt Indulgence March 2010-December 2010

Manager Washington, DC

Represented business owner in numerous meetings with architects to assist with design of new stores

Served as a liaison between investors and business owner ensuring both parties expectations were met

Implemented rules and regulations to current employees of store

Managed the purchasing of store equipment and hiring of staff

Created and maintained highly confidential company documents

Exercised independent decision making abilities

Created a friendly yet professional atmosphere generated by customer service

Creative Climate, Inc. June 2008-March 2010

Sales Representative Glendale, CA

Served as a lead sales representative for the company where I maximize the energy efficiencies within our clients’ homes and offices

Coordinated monthly tradeshows where we showcase our company’s leading products and installations

Managed purchase orders and maintained relationships with multiple vendors that resulted in increased profits for our company

Responsible for administration and organization of successful wholesale distribution business in the San Gabriel Valley

Served as a lead customer service representative where I effectively resolved 100% of customer service issues

Designed and implemented office systems that cut expenses and maximized time and effort on the job

Analyzed and reviewed construction drawings to create radiant floor take offs to reduce energy usage in the home

Served as a lead liaison between vendors and our clients and coordinated the filing of building permits to the jurisdictions

Managed all daily office operations and coordinate meetings and training seminars for new products and vendors with 100% efficiency in meeting time requirements

Organized and tracked employee payroll on a bi-weekly basis

Managed a broad range of administrative duties on as well as managing all accounts payable and receivable for the company

Education

• Arizona State University - Bachelor of Arts - Communication

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