Paul Idemudia

Project Manager

Decatur, GA *****

ad21rg@r.postjobfree.com

+1-872-***-****

. Certificate in Initiating and Planning Projects by University of California, Irvine.

• High School certificate.

• Diploma in forensic science.

• Diploma in Private investigation.

• University of Michigan-Successful Negotiation: Essential Strategies and Skills

• Diploma in computer science.

• Certificate in Psychological First Aid.

• Certificate in Management and Prevention of Hiv/Aids.

• Medicine(mbbs).

• Shelter management certificate

. Certificate in Food and Health

Authorized to work in the US for any employer

Work Experience

Project Manager

Starcon Engineering & Construction

February 2018 to Present

Organize and oversee construction procedures and ensure they are completed in a timely and. efficient manner, covering both residential and commercial projects.

. Plan all construction operations and schedule intermediate phases to ensure deadlines are met.

.Determine needed resources ( labor, ge for any purpose. Its unauthorized use, dissemination, or duplication is strictly prohibited and may be unlawful and safety standards and report any work related issues.

. Ensure conflict are resolved among workers, subcontractors, and make sure that there are peaceful environment and everybody work together as a team

. Participate in Management meeting, introduce new ideas and strategy to move the company forward. Customer Service Representative

Wipro Limited - Atlanta, GA

February 2020 to December 2023

Work Experience with Wipro Limited (2020-2023)

Position: Customer Support Specialist

During my time at Wipro Limited from 2020 to 2023, I have gained extensive experience in providing exceptional customer support across various projects. Here are the details of my work experience during this period:

1. Geek Squad (2020-2021) - Level 2 Care Specialist:

• Joined the Geek Squad team as a Level 2 Care Specialist, assisting customers with technical issues and providing troubleshooting solutions related to electronic devices and appliances.

• Responded to customer inquiries via phone, email, or chat support channels, ensuring timely and accurate resolutions to their concerns.

• Collaborated with a team of technicians to diagnose complex issues, escalate problems when necessary, and deliver personalized customer service. 1. Dental Quest (2021-2022) - Customer Support Representative:

• Transitioned to the Dental Quest project, where I served as a Customer Support Representative.

• Assisted dental providers and customers with inquiries related to dental insurance plans, eligibility, claims, and coverage.

• Provided prompt and accurate information, while empathetically addressing any concerns or issues voiced by customers.

• Effectively navigated multiple software systems to access customer records and update relevant information.

1. Elevance Health (2022-2023) - Enrollment Specialist:

• Joined the Elevance project as an Enrollment Specialist, responsible for enrolling and onboarding new customers onto the platform.

• Assisted customers with the enrollment process, explaining the benefits, features, and procedures associated with the platform's services.

• Ensured accurate and efficient data entry, verifying customer information, and managing documentation throughout the enrollment process.

• Collaborated with cross-functional teams to resolve any customer concerns during the onboarding process.

Project Manager

Starcon Engineering & Construction

July 2015 to August 2017

Organize and oversee construction procedures and ensure they are completed in a timely and. efficient manner, covering both residential and commercial projects.

. Plan all construction operations and schedule intermediate phases to ensure deadlines are met.

.Determine needed resources ( labor, ge for any purpose. Its unauthorized use, dissemination, or duplication is strictly prohibited and may be unlawful and safety standards and report any work related issues.

. Ensure conflict are resolved among workers, subcontractors, and make sure that there are peaceful environment and everybody work together as a team

. Participate in Management meeting, introduce new ideas and strategy to move the company forward. Retail Store Manager

DCI Mattress & Furniture Company

December 2014 to July 2015

Organize and run the daily operation of the office and ensure all the team member work together to make each day a success.

. plan, design and execute new marketing strategy to promote sales.

. Design coupons and flyers, and distribute them to all outlet and social media and create referral benefit.

. Coordinate office activities and operations to secure efficiency and compliance to company. policies.

. Managed phone calls and correspondence ( email, letters, package, copy, fax etc)

. Supported budgeting and bookkeeping procedures

. Tracked stocks of office supplies and place orders when necessary

. organize the show room and bring new ambient to environment and make sure that every where is always tidy and clean.

. Make sure sale expectations are met every month

. Assembled furniture, beds and cabinet for customer and make sure customer are always satisfied.

. During my time with the company as a store manager, cost and waste was grossly reduced. I was able to increase revenues for the company over 150 % with my new ideas and strategies and with the collaborative effort of other staff members, we were able to open another office and warehouse. Head of department/ Business Development Coordinator Health&Community Service

2012 to 2014

Organize and oversee all the departments under my watch and ensured compliance with the company's quality procedures, standards and specifications.

. Plan the department schedule, lecture, presentation, guest lecturer, budget planning, allocation and implementation.

Recruit students by organizing seminars, presentation, community intervention, Health and beauty fair, talent show and contest, referral benefits and social media and live videos promotion, telesales, door to door recruiting and the use of entertainment center.

. Interview and hired instructors in several departments and make sure they do a presentation to a crew members for proper evaluation.

. Pre screen students for interview and do a personal evaluation of each students to see which career is best suited for them, and help with financial assistance opportunity and liaise with financial company for a more suitable form of loan payment for the students.

.Submitted timely reports and prepared presentations and proposals as assigned.

. Evaluate progress and prepare monthly reports and attend weekly head of department meeting

. Design work and earn program for students by helping students to develop business plan and to earn money.

. During my time with this company I was able to organize the biggest community intervention fair and set the record of the highest recruiting ever happened in the history of the school and also introduced new program and internship and work program. I was design a new learning method and make a clinic for clinical practice for nursing and phlebotomy students, and a massage spa for Massage students, and a beauty salon for the cosmetology students. I greatly increase profits more than 100% . I set a precedent for others to follow till today.

Field Editor

Statistical Institute of Jamaica

March 2007 to December 2013

Coordinate office activities and operations to secure efficiency and compliance to policies.

. looked at ways to reduce waste and increase efficiency and constantly reviewed questionnaires.

. Did quality checks of all collected data from the field, analysed, correct and code them in the system

. Edit data, process and secure data and maintain strict confidentiality of information

. Organize and plan weekly meeting for interviewer, and teach them how to do quality checks of each questionnaire they toke.

.Ensure compliance with the company's quality procedures, standards and Specifications.

.During my time with the company in this role, cost and waste factor were grossly reduced. I was able to identify discrepancies in the data collected from the field and false claim for repeated questionnaire and high volume of questionnaire claim that was not done, false representation, duplicate questionnaire, assigned territory not covered by interviewer or interviewer leaving the area allocated to them and taking short cut. Due to my diligent and good quality job I was asked to go the head office to work and my contract was extended and I was recognized for my excellent performance. Education

Emergency Medical Technicians

University of Colorado Denver

February 2019 to October 2019

Diploma in Forensic Science

Stratford Career Institute - Saint Albans, VT

March 2017 to October 2019

Diploma in Private Investigation

Stratford Career institute

2017 to 2019

Certificate in Psychological First Aid

John Hopkins University

2017 to 2017

Certificate in Food and Health

Stanford university

2017 to 2017

MBBS

University of Benin

2000 to 2006

Management

University of Benin

2003 to 2003

Diploma in Computer science

Global Business school

2002 to 2003

Sciences

Baptist High School

1991 to 1997

Skills

• maintenance (5 years)

• Outlook (6 years)

• Estimating (5 years)

• budget (8 years)

• Scheduling (8 years)

• Sales (10+ years)

• Microsoft Project (8 years)

• Customer Service (10+ years)

• Word (10+ years)

• Public Speaking (10+ years)

• Social Work (6 years)

• Auto CAD

• Basic Math

• Sales Experience

• Data Collection

• Negotiation

• Microsoft Office

• Help Desk

• Software Troubleshooting

• Door-to-Door Experience

• Project Management

• Project Planning

• Computer Networking

• Medical records

• Workforce management

• Customer service

• Problem management

• Technical support

• Computer networking

• Interviewing

• Telecommunication

• Sales

• Recruiting

• Negotiation

Links

https://www.credly.com/users/paul-idemudia.9d5174f5 Certifications and Licenses

Disaster Assessor

Am a certified disaster assessment officer for the America Red Cross,and I have worked in major disaster situation here and overseas as first responder and shelter manager . completed major training on logistics and recovery and construction of life and properties. BLS for Healthcare Providers

January 2020 to January 2022

American Heart Association curriculum completed cover for BLS for Healthcare Providers HIPAA

April 2018 to April 2020

The Health Insurance Portability Accountability Act it is a federal law enacted in 1996 as an attempt at incremental healthcare reform.

Assessments

High school classroom management — Proficient

October 2019

Minimizing classroom disruption and engaging students Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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