CYNTHIA D. CARR

**** ** *** ******

Kansas City, MO 64158

ad21re@r.postjobfree.com 913-*-***-****

Seeking a challenging career with a progressive organization which will utilize my skills, abilities and education in management, training, collections, customer service and operations.

WORK EXPERIENCE

Nations Benefits

September 2022 – April 2023

Worked on an inbound dialer for all the retirement plans; management their health plans, making sure their benefits correct

Pharmacy Tech

Lincare Kansas City, Mo

Assist filling breathing medication. On a dialer calling patients and seeing if they were ready to fill their prescriptions

Sr. Billing Specialist Spectrum –KCMO

March 2017 – August 2021

Responsible for making payment of cellphones, making payment arrangements also changing due dates. Also activating and deactivating lines of service. Trouble shooting problems with cellphones, selling and upgrading cellphones

Amazon Fulfillment Associate Amazon – Kansas City, KS March 2020 - May 2021

Did grift warp for AFE1 and 2. Packages’ items at a rate of 250 per hour

Customer Resolution Specialist August 2014 – March 2017

Taking call for reps that were unable to solve a customer dispute in regards to a supply of medicine or doctor's orders in regards to a supply of medicine or faxes that have not been sent.

Making sure that the right amount of opioids are being dispensed according to the federal government.

Customer Service Representative Ill

Apria/Coram healthcare - Overland Park, KS January 2009 – June 2014

Supplied C-PAP machines and supplies for all Blue Cross & Blue Shield, United Health Carre, Aetna and Cigna. Fill orders for durable medical equipment for doctors’ offices, hospitals, nursing homes and rehabilitation facilities.

Operations Supervisor Client Services hic.

February 2004 – April 2014

Responsible for 50 employee and the day to day operations of collections. Managed anal inbound, outbound dialing system. Making sure they are following the Fair Debt Collections Act. Marinating the bowels an incentives structure. Career coaching

EDUCATION

Bachelors in Education

MidAmerican Nazarene University - Overland Paik, KS

January 2012 lo May 2016

Associates in APPLIED SCIENCE

Kansas City Kansas Community College - Kansas City, KS

July 2006 to May 2008

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