JACINTA R. (MASSIE) ANDERSON

*** *. ********* ****** 412-***-****

Pittsburgh, PA 15235 ad21pr@r.postjobfree.com

OBJECTIVE

Obtain an administrative position that utilizes my education, skills, and extensive professional experience to positively impact an organization.

EDUCATION

Kaplan Career Institute - ICM Campus, Pittsburgh, PA

Associate of Specialized Business Degree, Criminal Justice, March, 2010

GPA: 3.64

Internship

Kaplan Career Institute - ICM Campus, Pittsburgh, PA 11/2009 - 02/2010

Night Security

Monitor students entering and exiting the building; Ensure that each student entering the building had a valid ID; Write incident reports, as needed; Maintain a safe and secure lobby.

Professional Experience

Harmony at Harts Run, Glenshaw, PA 9/2021 – Present.

Lead Med Tech

Lead med tech is managing the schedule, reaching out to people ensuring the schedule is complete.

New staff from agency and of our own are acclimated to the building, team and residents. Following through with walkie-talkies, keys and magnets. You will work with the entire team to develop who and what times the residents will be getting up ready for the day down to meals, laundry, showers, etc. The flow of the building with meds and meals is not correct. The person in charge for the day will be the Lead Med Tech. Responsible for all first aid kits making sure everything is not expired, all check list is up to date, all refrigerators temperature and log sheets are up to date. Assign staff to their floors and residents. Complete all tasks that are assigned by the supervisor. Evaluate the performance of other employees and provide training for new employees. Provide the doctors and their PA with the resident’s charts, health concerns, fax orders/ meds/ audits, etc.

Thrift Kings, Pittsburgh, PA 5/2020 – 8/2021

Selling secondhand inventory

Responsibilities include sorting donations, stocking items, and working as a cashier to resell products. You also help customers to find specific types of items, assess donations for reuse, and decide on a fair price for goods. Maintain cleanliness.

Lori’s Gift Shop, Pittsburgh, PA 7/2019 – 4/2020

Assistant Manager

Inventory cashier bank deposits, price merchandise, assign goals for staff, stock and unstock merchandise, address daily issues related to store operation, manage business communications to include responding to emails, answering telephones and facilitating customer service.

Schenley Gardens, Pittsburgh, PA 3/2013 – 8/2016

Medical Technician/Resident Care Aide

File medical records, provide care for residents of Schenley Gardens to include administration of medicines and assisting with ADLs, and communicate with nurses and residents to ensure superior care of residents. CPR and First Aid certified.

Bethlehem Haven, Pittsburgh, PA 10/2010 – 12/2012

Program Assistant

Operate front desk answering multiple phone lines; write incident and accident reports; write daily logs and case notes; file consumer documentation; update staff work schedule; update daily client schedule; provide Social Services for homeless women with mental health/drug and alcohol histories with daily living skills. These services include but are not limited to intake/exit assessments; one-on-one counseling with residents; monitor daily medications; count and distribute controlled medications; participate in staff and resident meetings; supervise evening chores; take urine, saliva samples; operate secure elevator; cook meals; strip residents beds; bag resident belongings who left the program; communicate with relief staff regarding 302 residents; search clients’ belongings and lockers; account for all residents on floor, complete census form; distribute a copy of all paper work that was completed. Coordinate effort between all three buildings in all five programs, Soar, Shelter, Step-up, Step-up Young Adults, and Transitional Housing.

Red Path Integrated Pathology Inc., Pittsburgh, PA 04/2008 – 11/2010

Administrative Receptionist

Answer incoming calls, ensure appropriate patient forms are completed, assist administrative staff with data entry, spreadsheets, and special projects, create and modify documents, maintain patient confidentiality, follow policies and procedures, and prepare correspondence/memos, greet clients/visitors.

Every Child Inc, Pittsburgh, PA 11/2007 -04/2008

Receptionist/Case Aid

Answer and distribute incoming telephone calls, prepare documents, type memos, monthly reports, and letters, receive and distribute incoming/outgoing mail. Supervise visits between children and families; Complete safety assessments.

1st Metropolitan Mortgage, Rockville, MD 2006 - 2007

Loan Processor

Communicate directly with clients, underwriters and lenders to secure pertinent information regarding loans. Proofread for accuracy and administratively closing loans; perform accounting duties as related to loan processing; Input all data entry associated with loan applications; and maintaining all related loan related documentation.

Washington Sports & Entertainment, Washington, D.C. 2005 - 2006

Sales Assistant

Operate six-line phone system, support fellow sales staff with customer service; assist with sale and negotiation of ticket exchanges; perform data entry to account for ticket sales; maintain filing system; serve as typist for all office correspondence; monitor and order all office supply inventory; tasked to be on-call during home games.

BP America Inc., Washington D.C. 2000 - 2004

Senior Executive Assistant

Engage in significant communication with high level executives, Ambassadors, and members of Congress; serve as liaison between guests and upper management; arrange all travel plans, prepare expense reports, maintain individual calendars and schedule appointments for senior Tax Counsel, Senior Economist, and Economist Directors; type and distribute interoffice reports and memoranda; manage filing system.

TEC Law Group, Washington, D.C. 2001 - 2002

Administrative Assistant

Type, organize and file legal correspondence, reports, and confidential client information for a team of attorneys. Assist with coordinating employee hours and payroll and logging of client billable hours via interoffice computer database

Trina’s Hair Gallery, Washington, D.C. 1999 - 2000

Receptionist

Answer phones and greet clients; assess inventory and order administrative and hair product supplies; determine clients’ needs; schedule clients’ appointments to suit individual stylists’ expertise; maintain appointment calendar.

Washington Hilton And Towers, Washington, D.C. 1998 – 1999

Front Desk Agent/Room Division Night Auditor

Prepare Occupancy Analysis Reports detail daily revenue and forecasts; perform audits and reconciled room rates for 1,118 rooms; process data related to guest transactions.

Related skills:

Proficient with MS Office 2000, MS Excel, IT Word Extra, IT Intermediate.

Courses:

Strategies for working with Congressional Staff; Understanding Congress

Honors and Awards:

•Employee of the Month Award

•Academic Honors

Interests: Reading and Learning

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