Natalie Johnson

Alhambra, CA *****

626-***-****

ad21pj@r.postjobfree.com

Career Objective

I would like to continue to expand my knowledge and skills in customer service. I thrive in environments where I can learn and also teach skills to those around me. My intent is to continue to challenge myself as a customer service employee. I have held multi-leveled positions within the grocery and customer service business. My main goal and priority when working in customer service is to assist customers and ensure that they are satisfied enough to continue returning. I thoroughly enjoy working with others to make a comfortable environment for both employees and consumers.

Education

Alhambra High School Alhambra, CA

High School Diploma June 1987

Experience

Vons Grocery Company Monrovia, CA

Service Manager (50-60 hours) July 2013 - Present

● Supervises daily office operations.

● Addresses various workplace inconsistencies or issues.

● Creates and disseminates employee schedules to keep shifts properly staffed.

● Oversees hiring and training procedures for new employees.

● Ensures onboarding of new employees runs smoothly.

● Orders store wide janitorial supplies, candy and gum for front end of store, along with gift card supplies.

● Facilitates monthly store wide audits to ensure employees are safe in the workplace.

● Submits workplace hazard reports.

● Manages front end checkers; ensures that checkers inform customers of store surveys. Vons Grocery Company Monrovia, CA

Bakery Manager (50 hours) July 2013 - September 2020

● Provided input to hiring staff in regard to potential new hires for the bakery department.

● Ensured department production runs properly.

● Supervised daily department operations.

● Addressed any department issues.

● Completed monthly inventory reports.

● Submitted department hazard reports.

● Completed department supply orders.

● Created weekly schedules for bakery department.

● Facilitated skills training’s for all department employees.

● Ensured that department employees satisfied customer expectations and created a welcoming environment. Monterey Glass Company Alhambra,

CA

Company Owner (40 hours) October 1988 - June 2013

● Supervised daily office operations.

● Hired Company staff.

● Addressed shop issues.

● Created employee schedules on a weekly basis.

● Oversaw hiring and training procedures for new employees.

● Ordered shop tools and supplies.

● Surveyed prospective jobs and provided customers with a quote.

● Managed and participated in marketing for the company.

● Completed invoices for completed jobs.

● Managed company billing, payroll, and collections. Awards/Honors

Most Improved Percentage of Sales (Bakery Department)- 2015, 2016, 2017, 2018, 2019 Safety Sweeps 100% - 2021

Skills

Abilities: Organization, Hands-On, Adaptability, Approachability, Time Management, Commitment, Communication, Mentorship, Multi-tasking, Collaboration, Inventory, Hiring, Scheduling, Customer Service, Safety, Training, Managing Staff Goals

Languages: English

References available upon request.

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