Human Resources Resource

Yvonne M Young

**** ********* ****** #***

Shreveport, La. 71104

Tel. 318-***-****

Email. ************@***.***

LETTER OF INTRODUCTION

In submitting my resume for consideration of employment, I am seeking a strong career position within the business industry. My career includes thirty+ (30) years in a variety of human resource, marketing, accounting, government and business environments. I am certain with my management, human resource, and public relations skills, I can make a significant contribution to your organization, and with my academic background, I’ve gained the confidence and ability to manage activities in these related fields. I am experienced in working with managers, professionals, and employers in determining their needs and providing them with a highly qualified service operation.

As Human Resources Manager for the Hilton Hotel Shreveport, I oversee recruitment, employee relations, benefits administration, training and development, policy development, and ensures compliance with labor laws. Additional duties include maintaining employee records, processing payroll, fostering a positive work environment, handling employee concerns and ensuring HR practices align with overall business goals.

As State Civil Service Human Resources Analyst C for Dept. of Veterans Affairs, I provide assistance to agency personnel, to include on-boarding and induction documents to new employees. Responsible for payroll processing, training, collection and compiling statistical data for report preparation, etc.

As Human Resources Associate at Dr. Reddy’s Shreveport Pharmaceutical Manufacturing Facility, I provide management and accountability of human resources functions. Responsible for planning, directing and coordinating Human Resource functions to align with Dr. Reddy’s business objectives; to include but not limited to, recruiting, positive employee relations, community relations, EEO compliance, affirmative action, etc.

As property manager for Normandy Village, I hold bottom-line responsibility for site management of 173 properties; to include but not limited to, collecting rents, paying bills, forecasting requirements, budget preparation, scheduling expenditures, and analyzing vacancies. Maintain property by investigating and resolving tenant complaints; enforcing rules of occupancy; planning/scheduling renovations, contracting with vendor and landscaping services. As Human Resource manager, responsible for the direction, and discipline of maintenance/housekeeping staff; provide management support through human resources information, labor laws; workers compensation and employment standards. Establish and maintain personnel records for employees. Interface internally with the Board of Directors and externally with legal and finance departments.

Because a resume is limited in fully reflecting ones qualifications and abilities, I look forward to meeting with you to learn about your goals and expectations for this position and how my qualifications can help you meet and exceed those goals. I hope that we can arrange a meeting to discuss how we could benefit each other.

Thank you for your time and consideration.

Sincerely,

Yvonne M Young

Yvonne M Young

3730 Fairfield Avenue #104

Shreveport, Louisiana 71104

Tel.: 318-***-****

Email: ************@***.***

OBJECTIVE A challenging and responsible position in which exceptional management skills and a proven “track record” in Human Resource Management and Business Administration would be of value. The ideal position would involve a professional position with diversified responsibilities that will permit advancement as well as personal growth.

PROFESSIONAL EXPERIENCE

HILTON HOTEL SHREVEPORT

Shreveport, La

March 2021 – Present

Human Resources Manager

Maintain HR systems and processes

Provide support and guidance to HR Staff

Partner with management to ensure strategic HR goals are aligned with business initiatives

Conduct performance and salary reviews

Ensure all company HR policies are applied consistently

Ensure the organization’s compliance with local, state, and federal regulations

Investigate employee issues and conflicts, and brings them to resolution

Ensure job descriptions are current

Develop training materials and performance management programs to help ensure employees understand their job responsibilities.

Process Payroll for 110 employees (ADP Payroll System)

Handle worker’s compensation claim reporting, process insurance claims – STD/LTD, FMLA, EEOC, ADA, and OSHA reporting.

DEPT. OF VETERANS AFFAIRS

NWLA VETERANS WAR HOME

Bossier City, La

June 2019 – May 2020

Human Resources Analyst C

Process a full range of personnel and payroll actions needed to complete appointments, merit increases, promotions, transfers, etc.

Provide general, basic explanation of employee benefit programs and advises employees of various option available under some programs.

Review benefits documents for accuracy and completeness, forwards to appropriate office.

Provide induction documents to employees, providing guidance and a general overview of each document; follows up to ensure new employee timely completes all required forms.

Review position description for accuracy of organizational information.

Review files on a routine basis to ensure that current descriptions are maintained for all positions

Provide grievance forms and routine procedural instructions to employees.

Collects and compiles statistical data required to prepare reports

Provide assistance to agency personnel on routine or limited Civil Service rules, Federal and State laws, and department policies and procedures in assigned areas.

Schedule interviews; screens and verifies eligibility of selected applicants.

Assist supervisor s and manager by providing routine information relative to the performance appraisal system. Provide notification of deadlines for completion of appraisal process and follows up to ensure target dates are met.

Monitors and maintains records of completed course work.

Enter payroll data in Attendance and ISIS payroll system.

DR. REDDY’S PHARMACEUTICAL MANUFACTURING

Shreveport, La.

November 2017 – June 26, 2019

Human Resources Associate

Provide management of and accountability for the Shreveport Plant Human Resources functions.

Recruiting for non-exempt and PMU open positions including, advertising, sourcing resumes, prescreening resumes, interviewing and applicant flow for PMS’s.

Representing Dr. Reddy’s at local job fairs in the community as well as other avenues to recruit top talent.

Procuring of all temporary staffing and improvement of staffing process.

Responsible for pre-placement exam coordination and background checks for new hires.

Responsible for new hire coordination of orientation with training department.

Updates monthly requisition report for non-exempt and PMU recruiting metrics and creates requisitions for recruiting.

Advertising and recruiting of intern positions

Coordinating a temporary to part-time policy and researching best practices

Backup for HR Benefits and Compensation manager for payroll, SAP and HRB.

Special projects as assigned by the HR Director.

NORMANDY VILLAGE HOMES ASSOCIATION

Shreveport, La.

June 2016 – September 2017

Property Manager

Open office; collect and date stamp incoming mail, check/respond to email inquiries; collect monthly HOA payments; prepare bank statements; AP/AR, payroll; process invoices; maintain owner Resident Profile Sheets; attend board meetings; prepare property manager’s report; create work orders – work in conjunction with maintenance supervisor, directing maintenance staff and housekeeping; schedule vendor work activities; schedule clubhouse activities; walking inspection of property – address concerns; board meeting preparation: agenda, notifications, reports, etc.; work with financial professional- review financial statements, balance sheet; general ledger; and tenant statements.

Additional Duties

Budget projection; recommend/update board of current management rules and policies; address tenant/property owner complaints; coordinate maintenance schedule with maintenance supervisor; contract with security police patrol, maintain surveillance equipment (security cameras); compose, edit and publish monthly newsletter.

Human Resource Management

•Establish personnel records for employees

•Working knowledge of labor laws and procedures

•Responsible for the direction, supervision, discipline of maintenance and housekeeping staff

•Conduct regular meetings and communication with staff

•Performance evaluations

•Working knowledge of worker’s compensations and employment standards

•Provide management support through human resources information, counsel, and decisions

•Revise/update job descriptions

•Conduct/attend weekly safety meetings

Vendor Contract Negotiations/Contract Management

•Negotiate maintenance service contracts; verify license and insurance

•Oversee contract implementation and warranty compliance

•Negotiate payment terms

•Communicate with resident owners

KTAL CHANNEL 6

Shreveport, La.

June 2015 – June 2016

Administrative/Switchboard/Clerical Duties

CITY OF SHREVEPORT, Shreveport, Louisiana

March 2012 – May 2015

Human Resource Analyst III

•Direct and supervise a variety of specialized tasks in all phases of city human resources programs and policies, including job classification, salary, performance ratings and records maintenance.

•Interpret complex HR and benefits information to executives, department managers, employees, and individual contributors to ensure full comprehension and adherence to policies and procedure

•Interpret and enforce all federal and state employment laws.

•Administer classroom and blended learning programs in leadership development, performance management, career planning, administrative processes and customer service

•Knowledge of government/employment laws and legal reporting requirements, to include the Equal Employment Opportunity (EEO); the Americans With Disabilities Act (ADA); the Family and Medical Leave Act (FMLA); Employee Retirement Income Security Act (ERISA); Occupational Safety and Health Administration, (OSHA), Consolidated Omnibus Reconciliation Act (COBRA), Department of Labor, (DOL); and Fair Labor Standards Act, (FLSA)..

•Preside at employee Pre-Disciplinary Conferences, (PDC); interpret policies and procedures.

•Conduct employee complaint investigations, to include meeting/speaking with employees/witness. Counsel with managers and recommend action to address/resolve issues; draft letters of response and disciplinary paperwork as required.

•Assist with project management for HR activities and provide support for events and HR activities, (leadership training/workshops, recognition banquets, etc.), as needed.

•Attend Human Resource Board Meetings

•Proficient technical skills, including Windows, Microsoft Office Suite, and NEOGOV automated recruitment systems

TIMMONS TRUCK CENTER, Alexandria, La.

January 1, 2006 – February 2012

Accounts Receivable Manager

Maintain customer accounts receivable files

Follow established procedures for processing receipts, cash, etc.

Prepare bank deposits

Reconciliation of customer accounts

Investigate and resolve customer queries

Maintain up-to-date billing system

Follow-up, collection and allocation of payments

Carry out billing, collection and reporting activities according to specific deadlines

Monitoring customer account details for non payments, delayed payments and other irregularities

Process adjustments

Organizing a recovery system and initiate collection efforts

Communicating with customers via phone, email, mail or personally

Recognized as a Subject Matter Expert in the following HR domains; Payroll, Time and Attendance, Leave-of-Absence and Workplace Accommodations, Performance Management, Learning and Development, HR Policies and Procedures; Benefits enrollment and Severance programs.

CERTIFICATIONS / TRAINING

Certificate - City of Shreveport Leadership Academy

Certificate – EEOC Training/Dallas, Texas

Member - IPMA – HR (International Public Management Association for Human Resources

Classroom Seminars - Time Management Training

Human Resources for Newly Assigned HR Duties

Shreveport Leadership Academy

Louisiana Ethics Training

Conflict Resolution

Harassment Training

Supervisor Training/Dealing with Difficult Employees

Discipline and Documentation

Diversity Training

Mentoring and Coaching

Leadership and Decision Making

Public Speaking

Risk Management

Workplace Violence

Leading with Confidence

Handling Difficult People

Subordinate to Supervisor/Documentation

EDUCATION ALMEDA COLLEGE & UNIVERSITY

www.almedaedu.com

BSE: December 17, 1999

Major: Business Administration

OUACHITA BAPTIST UNIVERSITY, Arkadelphia, Ar

www.obu.edu

August 1974 – May 1977

Major: Business Administration

112 Hours: 3.2 GPA

REFERENCES AVAILABLE UPON REQUEST

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