NANCY A. COOK

**** ********* *** ********

Dacula, GA 30019

770-***-**** ext 141 w

770-***-**** c

E-Mail: ad21p2@r.postjobfree.com

Summary of Qualifications

Over 35 years Administrative Experience

Excellent communication skills

Functions independently and as a team member

Able to organize and prioritize tasks efficiently

Proven adaptable and educable

Employment Summary

2003 – Present Computer Exchange, Ltd., Lawrenceville, GA

Administrative Assistant for Sales Department

Customer service

Invoicing daily shipments

Inventory balancing

Issuing RMA’s for product returns

Core tracking and balancing

PO receipts

Order entry/PO entry

Make electronic deposits

Post customer payments

10/00 – 2003 Computer Exchange, Ltd., Lawrenceville, GA

Credit and Collection Manager

Manages all aspects of Credit and Collections

Account Reconciliation

Maintains all customer files and credit applications

Maintains weekly and monthly Accounts Receivable and Collection Reports

Bill for daily shipments/close daily accounting batches

Inventory balancing

02/00 – 10/00 Honey Baked Ham, Alpharetta, GA

Assistant Manager

Trained and supervised employees and scheduled work times

Prepared daily cash deposits

Organized all aspects of inventory control, including processing orders and stocking

Prepare food, service equipment, train new employees

01/98 – 2/00 Honey Baked Ham, Douglasville, GA

Customer Service

Perform customer service and cashier duties

Prepare daily cash deposits

Organize all aspects of inventory control, including processing orders and stocking

Prepare food, service equipment, train new employees

02/95 – 06/97 American Foot and Leg Specialists, Forest Park, GA

Financial Coordinator and Office Manager

Organized and administrated accounts payable and accounts receivable for a four-doctor practice

Verified insurance and did follow-up

Arranged payment schedules for office procedures and the on-site surgical center

ICD-9 and CPT coding

Performed all patient service duties, including answering the phones, scheduling appointments and processing payments

Filed Insurance, Medicaid, Medicare, and Worker’s Compensation claims on 1500 forms and UB92 forms

Performed credentialing and completed hospital applications and insurance contracts

Managed physicians mail and correspondence

Prepared daily, monthly and year-end reports

Prepared bank deposits and managed bank account

02/95 – 06/97 PAC Development, Forest Park, GA

Financial Coordinator

Processed billing tenants for monthly rent, water and sanitation for the medical center buildings

Arranged repairs and utility services for buildings

Performed bank deposits and managed company checking account

Maintained tenant files concerning leases and all other information

12/88 – 02/95 South Fulton Medical Center, East Point, GA

Insurance Verification and Financial Counseling

Performed insurance verification, pre-certification, and concurrent review to insure correct initial billing and prompt payment

Processed referrals to outside agencies for financial assistance and collections

Qualified patients for Medicaid and indigent status

Billed commercial and workers compensation insurance

Counseled patients and made payment schedules for both long term and short term payments

Utilized EDS and Medicare/Blue Cross onsite systems

Processed in-patient and outpatient admission

ICD9 coding

Communicated with doctor’s offices to share information regarding patients

Monitored room availability

Trained coworkers

Coordinated daily and weekly time reports for department employees

Participated in various training programs including Step I & II (employee empowerment program)

Introduction to Work Perfect and Medical Terminology

Education

Mercer University, Atlanta, GA

2001-2002 Accounting Certificate

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