Post Job Free

Resume

Sign in

Information Technology Customer Service

Location:
United States
Posted:
January 23, 2024

Contact this candidate

Resume:

Jimmy Nguyen

Dallas, Texas 469-***-**** ad21ov@r.postjobfree.com

EDUCATION

Bachelor of Science in Information Technology 12/2024

Western Governors University

●GPA: 3.0/4.0

●Relevant Coursework:

Bachelor of Science in Healthcare Studies 12/2023

University of Texas at Dallas

●GPA: 2.8/4.0

●Relevant Coursework: Abnormal Psychology, Anatomy and Physiology (I & II), Biochemistry (I), Genetics.

Associate of Science in Liberal Science 08/2021

Dallas College

●GPA: 3.8/4.0

●Relevant Coursework: Biology (I & II), Chemistry (I & II), Organic Chemistry (I & II), Anatomy and Physiology (I & II), Psychology, Genetics, Statistics, Social and Business Calculus.

WORK EXPERIENCE

ScribeAmerica

Medical Scribe (Remote) December 2022 – Current

●Proficient in accurately transcribing and documenting patient encounters, medical histories, and treatment plans in real-time, ensuring precision and clarity in medical records.

●Demonstrated strong communication skills in liaising between healthcare professionals and maintaining clear and concise records.

●Efficiently relaying critical information to support medical decision-making processes.

●Adept at handling a fast-paced environment with the ability to multitask effectively.

●Quickly adapts to diverse medical specialties and workflows, maintaining a high level of productivity while ensuring meticulous attention to detail in all documentation tasks.

Nexion Health, Pleasant Valley Healthcare & Rehabilitation Center Garland, Texas

Hospitality Aide January 2022 – April 2022

●Acting as caregiver to high acuity patients in a long-term acute care hospital setting.

●Assist patients with daily activities such as grooming, bathing, and feeding.

●Assist Registered Nurses with their duties, including administering patient vitals.

National Science Foundation Denton, Texas

Laboratory Intern. May 2021 – June 2021

●Assisted in developing an off-the shelf component based IoMT enabled medical training framework, Easy-Med, to train STEM students with sensing, security, and privacy-aspects of smart healthcare and provide them a career path in smart healthcare

Krispy Kreme Doughnut Corp. Mesquite, Texas

Doughnut Specialist January 2020 – January 2022

●Maintain knowledge of current sales and promotion, polices regarding payment and exchange, and security practices.

●Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

●Served 30 Krispy Kreme customers daily with professional and effective customer service.

●Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

U.S. Army Reserve Seagoville, Texas

Information Technologist Specialist March 2019 – March 2027

●Developed, documented, and implemented standard operating procedures for military and civilian information systems security large office system workgroups.

●Managed ongoing computer hardware and software issues, including dissemination of unclassified and classified information.

SKILLS & INTERESTS

Associations/Clubs: Phi Theta Kappa Honor Society, Psi Beta Psychology Honor Society, Student Veterans Association, Vietnamese Student Association.

Skills: Database maintenance, Data Recovery, Hardware and Software support and troubleshooting, Security, Microsoft Office.

Languages: English, Vietnamese.



Contact this candidate