DOREEN J. VANGORP

She/her

ad21oj@r.postjobfree.com Cell: 773-***-****

Chicago Metropolitan area

Linkedin: https://www.linkedin.com/in/doreenvangorp CORE COMPETENCIES

Training & Organizational Development Predictive Index Prosci~ADKAR ~ Change Management Certified Lean Six Sigma Certified CSM – Certified Scrum Master Union Negotiation and Avoidance Grievances Benefits Worker’s Compensation Payroll Compliance Total Rewards Recognition Non-profit Microsoft Office ADP WFN (Workforce Now) Kronos Paychex Paylocity Paycor SharePoint Learning Management Systems

– LMS Applicant Tracking Systems – Newton - iSolved Ceridian Training Management Captivate Seagate/Crystal~Reports – Writer Qualcomm Spanish Conversation Acquisitions Net Promoter System (NPS)

Paylocity SAP SuccessFactors Luxury Hotel experience – Four Seasons & Ritz Carlton Hotel and Resorts Transportation Industry experience, including DOT regulations Business Analysis Certification Non-profit Attended PMP course for certification – Project Management EXPERIENCE

AGB INVESTIGATIVE SEVICES Chicago, IL; Human Resources Consultant 6/2023 – 11/2023 Continue to evaluate & make recommendations for improvements in Human Resources, compliance and company restructure – assisting in workforce reduction. Project Manager for OFCCP compliance audit. Due diligence in WARN & others notifications to government agencies. Plan, organize and execute annual Benefit Open Enrollment. Assisted CHO in dissolving company. EXPRESS PROFESSIONALS Chicago, IL; Human Resources Consultant -temporary 1/2023 – 4/2023 Evaluate & make recommendations for improvements in Human Resources – consulting with AGB Investigative Security Services. By 2nd week on assignment found $78k in benefit billing errors by detecting electronic (EDI) process working incorrectly. Updated/corrected validation tables in ADP WFN (Workforce Now) HRIS/Payroll system to streamline financial, benefits and worker’s compensation in auditing and best practices. Coordinating upgrade to ADP Comprehensive Services model. CONNIE’S PIZZA INC. Chicago, IL; Human Resources Director 5/2019 – 8/2022 Evaluate & make recommendations for improvements in both Human Resources and Operations areas. Collaborate with management team to recruit, retain, develop, and coach, team for success. Source and manage compensation and benefits, including medical, dental, 401k, short term and long-term disability and employee assistance program (EAP). Daily labor and business analysis. Project Manager to achieve Manufacturing Certification. Task Force with Mayor, Lori Lightfoot to share best practices for re-opening Chicago restaurants during COVID.

HAMPTON INN & HOMEWOOD SUITES DOWNTOWN CHICAGO MAGNIFICENT MILE 5/2018 – 5/2019 Chicago, IL (part-time – temporary - contract) Human Resources Consultant - Generalist duties. Assist Human Resources Director with projects, performance management, employee engagement, and strategic planning, writing policy and best practices and handbook. Consulting on union contract negotiation and transition to new management company. Voted 2019, #1 top 100 places to work by Fortune Magazine. COMCAST/NBC/UNIVERSAL – FORTUNE 50 COMPANY, Chicago, IL 7/2016-11/2017 REGIONAL HUMAN RESOURCES MANAGER - 380 TEAM MEMBERS Business partner supporting Direct & Retail Sales channels; for 15 locations in Illinois/Indiana/Michigan. Consultant in leadership, change management, corrective action and building an excellent sales force. Partnered with Managers and Supervisors to council coach train & served as subject matter expert (SME) for

Sales success and future advancement

Team member counseling, discipline and individual development plans

Administer compensation program, assisting in analysis, evaluation and performance management. DOREEN J. VAN GORP EXPERIENCE (CONTINUED) PAGE 2 FIRST HOSPITALITY GROUP, INC., Rosemont, IL 10/2011-11/2015 CORPORATE HUMAN RESOURCES (PEOPLE SERVICES) DIRECTOR – 4000 TEAM MEMBERS Provided professional service to associates and owners of Hotel Management Company in human resources department with responsibility for 58 + hotel locations in 13 states, for brands Hilton, Hyatt, IHG, Marriott. Consultant for task force for hotel acquisitions and asset management, including due diligence. Administer benefits including 401k, worker’s compensation, medical and dental; developed, implemented and managed policies, and 30% of time spent managing Employee Relations.

Saved accumulative $3.8 million in worker’s compensation costs in plan for 4 years

Saved $40,000+ in 4 months by implementing benefit best practices through streamlining processes, saving increases everyday

Implemented compliance procedures to reduce liability in benefits, human rights, and EEOC litigation

Project manager/change management for electronic Benefits enrollment, conducting webinars and remote training.

ILLINOIS CAREERPATH INSTITUTE, Chicago, IL 12/2009-12/2011 INSTRUCTIONAL DESIGNER/FACILITATOR;

Design using ADDIE, coordinate, facilitate hospitality program for Leadership Management to certify students on behalf of the American Hotel and Lodging Association.

Certify students to receive certification of Food Sanitation to receive certification Illinois Department of Public Health.

KOKUA HOSPITALITY AT THE ALLERTON HOTEL, Chicago, IL 2/2007-10/2009 AREA HUMAN RESOURCES DIRECTOR – 1000 TEAM MEMBERS

Represented a new management company in the creation of a start-up human resources department at an independent hotel with regional responsibility for three locations in Chicago. Administered benefits including 401k, worker’s compensation, medical and dental; developed, implemented and managed policies and procedures.

Developed and conducted management training; introduced “Commitment to Excellence” and Allerton Experience programs.

Negotiated union contract and grievances; gained credibility with stewards and reduced grievances by 80%.

Counseled employees for performance improvement and appropriate disciplinary action in a union environment.

Instituted employee recognition events; resulted in increased morale and service excellence.

Achieved 90 % favorable decision for unemployment claims. EDUCATION & AFFILIATIONS

BACHELORS OF SCIENCE; HOTEL RESTAURANT & INSTITUTIONAL MANAGEMENT PURDUE UNIVERSITY CERTIFIED HOSPITALITY TRAINER (CHT) Certified Illinois Department of Public Health Food Sanitation; Department of Public Health Food Sanitation, Chicago, IL& National Restaurant Association, ServSafe Food Sanitation and ServSafe Alcohol, responsible alcohol service Change Management Certification (CMC) AFFILIATIONS Council of Hotel and Restaurant Trainers (CHART) Past President - Board of Directors, KV Works (non-profit organization – working with Indiana Department of Employment Security in Workforce Development), Valparaiso, IN (2005 to 2016) Society for Human Resources Management (SHRM); Association for Talent Development (ATD) National & Chicago Chapter

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