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DORA ELIA DAVILA

**** ****** **** **., ****, TX 77449

Tel. 346-***-**** / Email: ad21nb@r.postjobfree.com

PROFESSIONAL PROFILE

A highly competent and hardworking professional with 25+ years of experience and proven knowledge of international business development and distribution, marketing strategies and programs, international logistics and warehousing, operational cost analysis, transportation, material management, and purchasing strategies. Looking to use wide-ranging experiences and skillset for improving business operation to support corporate growth and revenue. Bilingual English-Spanish TOP SKILLS

Procurement Analyst/Admin Import & Export Specialist Marketing International Logistics

Transportation Sales Processes

Business Development International Trade

Flexibility Inventory

Continuous Learning Teamwork

Communication Training Interpersonal Skills

Leadership Decision Making

Emotional Intelligence Collaboration

Adaptability Time Management

Coaching Mindset Survival Skills

Sales and Distribution Operational Cost Analysis

Logistics and Warehousing Transportation Analysis/Planning Purchasing Strategies Office Manager

Customer Service Management

SOFTWARE

Office, AS 400, UVX, SAP.

EDUCATION

Masters in International Business

UTEL University

06/2023 - Present,

Bachelor of Business Administration - International Business UTEL University

2018 - 2021, GPA: 4.0

2 P a g e

Associate in Executive Assistant

Kelly Institute

1985 - 1987,

Bachelor of Science

Universidad Autonoma de Nuevo Leon

1984 - 1986,

PROFESSIONAL ACCOMPLISHMENTS

Expanded sales and marketing effort into a multi-channel campaign. Developed unique strategies for each market segment to maximize profit. Established separate distribution channels to accommodate corporate business. Identifying and developing new customers in the USA, Latin America, Spain and Australia., products and cost savings initiatives, which promote growth of revenue and account development Set up all the Logistics from Origin direct to the final destination according the final sale. Improved purchasing process. Develop Identify, analyze, and recommend new suppliers. Communicate with suppliers to expedite orders. Forecast purchasing needs maintain supplier files. Implement the FOB process from origin to final destination reducing costs (transportation, forwarding fees, warehousing, etc.) and increasing the profit.

Improved material handling and logistics process to reduce costs. Analyzed receiving, shipping and transfer operations across four distribution centers to determine the best practices. Standardized processes and procedures for domestic and international business throughout the organization. Expanded the number of regional distribution centers. Initiated planning sequence to establish additional centers. Selected locations, planned, budgeted and procured necessary equipment. Set up and initiated operations.

Improved customer service. 24/7 service, bilingual (Spanish)and 100% sales support to increase the trust of the customers.

EMPLOYMENT HISTORY

OKAYA USA, INC (March 2023 – November 2023); Houston, TX Business Development Manager Chemicals & Polymers LATAM (Marketing) Under Employment Contract

• Develop new suppliers and potential customers and keep good business relationships with existing suppliers and customers

• Conduct research on the market, develop a strategic business plan

• Conduct research to identify new demands and customer needs

• Promote the company’s products/services addressing or predicting clients’ objectives

• Build long-term relationships with new customers

• Work in a team environment, communicating as required with all personnel

• Engage in cold sales calls to pursue new accounts and find new potential accounts (Marketing Products)

• Follow up with customers to determine status of open quotes and report findings to Team Manager

3 P a g e

• Travel to assigned region to build relationship with customers

• Contacts existing customers for the timely issuance of new orders

• Receives and processes customer inquiries/orders.

• Contacts suppliers and receives quotes to determine availability, current price and delivery schedule. Sends quotes to customers and receives final approval. Sojitz Corporation of America – Chemicals (March 2022 – March 2023); Houston, TX Sales Coordinator - Chemicals

• Contacts existing customers for the timely issuance of new orders

• Receives and processes customer inquiries/orders.

• Contacts suppliers and receives quotes to determine availability, current price and delivery schedule. Sends quotes to customers and receives final approval.

• Receives, reviews, prepares, and distributes purchase orders, sales confirmations, packing list, Bills of Lading, Certificates of Analysis, invoices, contracts, customs clearance documents and other sales documentation.

• Enters sales information into SAP.

• Handle Letter of Credit transaction, prepares shipping documents such as Invoice, Packing list, Insurance certificate and Bill of exchange as per requirements of Letter of Credit.

• Maintains close communication with buyers, suppliers, brokers, freight forwarder and warehouse via telephone and email.

• Reviews and analyzes invoices from brokers, forwarder, suppliers, etc.

• Maintains basic technical knowledge on the products handled and has working knowledge of import/export regulations.

• Maintains up to date inventory records. Reviews monthly warehouse inventory report and investigates any discrepancies compared to internal reports.

• Follows up on account receivables in a timely manner.

• Coordinate Logistics Railcars and Trucks (Iso-tanks) release orders, rail billing – create BL. Schedule and coordinate loading appointments at the terminal. D & H International Services, LLC (2017–2023); Houston, Texas Business & Personal Taxes, Bookkeeping.

• Balance and maintain accurate ledgers

• Match purchase orders with invoices

• Coordinate bank deposits and report financial results.

• Coordinate payment vendor invoices and track bank account balances

• Develop monthly financial statements.

• Prepare quarterly and monthly tax returns, along with payroll, operating and business tax

• Personal taxes

Univar Global Sourcing & Trading – Latin America (01/3/2012 – 2014); Houston, Texas Sales Specialist Export Services: Mexico, Central and South America

• Handle quotes in a timely manner.

• Welcome and identify customer needs

• Daily coordination of export/import shipments from start to finish

• Proficient ability for bilingual communication in Spanish/English

• Monitor inventory to ensure product is in stock

• Ask probing and discovering questions when receiving an inquiry from a customer to ensure the best options to receive an order are presented.

• Engage in cold sales calls to pursue new accounts and find new potential accounts.

• Follow up with customers to determine status of open quotes and report findings to Team Manager.

• Travel to assigned region to build relationship with customers. 4 P a g e

• Process cancellations or changes in sales orders appropriately and communicate to related departments as required.

• Interface with Shipping and Vendors to ensure delivery commitment to clients is met.

• Address and resolve any customer issues and complaints promptly and notify management and/or Outside Sales Rep if circumstances escalate.

• Researches customer demographics and keep management informed of customer needs, buying trends and market conditions

• Attend sales meetings concerning sales targets or forecasts, skill building and professional development meetings.

• Communicate and help resolve payment and credit issues with Accounts Receivable Representative if needed.

• Update customer contact information.

• Participate in the “On Call” – 24/7 =

• Meet or exceed sales goals

• Collaborate with Team Manager to determine essential strategic approaches for sales. Jiangsu Daming Technology / Eastern Phosphorous Chemical (03/01/2011 –10/04/2011); - Houston, Texas;

Marketing Chemicals Products.

• Assist with marketing and advertising campaigns; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars

• Support the in-house business development and marketing team by coordinating and collating content

• Produce additional marketing communications, such brochures and exhibition-related projects

• Setting up tracking systems for marketing campaigns and online activities

• Track competitor activity by keeping abreast of market changes and the marketing mix used by competitors

• Assisting creating the data sheet and publishing in to their web-site.

• Assisting with the customers’ approval of their products (I sent samples to customer, according their needs).

Access Chemicals (06/15/2010 – 02/28/2011); - Houston, Texas Purchasing Chemicals, Transportation/Logistics Coordinator from China to USA Ports and Latin America. Dangerous Goods/Hazardous Material

• Develop an achievable import replenishment schedule from designated international supply points.

• Create and distribute written exception procedures for handling each account served by the team, including classifications, valuation rules, schedule of fees, correspondence, post entry process, and any other related information.

• Receive, review, and process complex or sensitive transactions for assigned base of accounts for all entry types, including the classification and valuation of goods.

• Obtain certification for completing customer classification, as well as, other compliance specific classification as defined by company product standards.

• Process documents through the established system, obtaining release and other governmental agency releases as appropriate.

• Review and monitor all rejections, requests for information and other correspondence. 5 P a g e

• Respond and assist with complex customer inquiries, including research and assistance with escalation on priority issues.

• Manage the Import planning systems/parameters in development of the replenishment plan

• Balance the Import plan within defined supply chain capabilities and constraints

• Communicate identified supply/demand issues and work within team structure to resolve

• Socialize aggregate supply requirement forecasts per inter-regional agreements

• Manage unique requirements related to international supply agreements (e.g., lead times, carrier capacity availability, customer stocking agreements, port clearance)

• Manage quarterly transfer pricing on inter-regional supply agreements

• Lead/coordinate multiple corporate, business and third-party functions (e.g., Broker, Carrier, Corp Logistics, Supplying Region, Product Management, Sales, CCC) to ensure customer service levels are met

• Manage the U.S. import product warehouse distribution plan in sync with North American demand requirements and cost/service objectives.

• Coordinate details of all support services (e.g., relabeling, repack of containers) including quantity, timing, and cost in support of business activity

• Manage all communications, detailed by customer needs, to support these services

• Review and approve invoices received to the services managed to ensure contracted rates are applied consistently

• Establish a strong business knowledge including acting as a business partner

• Engage with commercial team as needed related to current or future projects

• Manage new product, vendor agreement set-up activity, and related inventory management

• Stay current of U.S. Customs regulations (Customs Brokers and the Customs clearance process); and classification and validation rules through self-study, approved related courses and seminars, and regular review of trade publications.

GSE Lining Technology (10/01/2008 – 01/30/2010); Houston, Texas Transportation/Logistics Coordinator for Domestic and International Operations.

• Process and monitor import/export shipments and orders

• Prepare documentations, request for rates, quoting, booking, send arrival notices, work orders, bill of lading, picking list and invoicing customers.

• Coordinating warehouses, truckers and customers for delivery

• Involve in inventory control

• Track and trace orders and shipments

• Provide customer services to the sales managers and their assistances

• Duties may change to include new responsibilities and tasks assigned by management Sabic Americas (06/18/2006- 09/01/2008); Houston, Texas Sales and Marketing of Polyolefins (HDPE, LLDPE, LDPE, PP) and Operations for Latin America Operations/Logistics Duties:

• Receive and process international customer orders and proforma requests. Accurately input orders and send acknowledgement to customer.

• Responds to incoming calls, faxes and emails from customers and distributors

• Maintains record of customer interactions including customer orders, problem resolution, back- order inquiries, quotes and preliminary orders in XA (Infor) 6 P a g e

• Supply the customer/forwarder with other appropriate information. Verify accuracy of the international shipping file and post shipping costs to the respective orders.

• Coordinates appropriate documents required to setup new customers with Trade Compliance and Finance.

• Maintain distributor book and mailing list.

• Coordinate with production planning and scheduling to ensure that customer orders are in the production plan.

• Work with production planning on inventory and lead-time reduction opportunities.

• Provides leadership to others through example and sharing of knowledge/skill

• Perform other duties/responsibilities as assigned by department manager. Sales Duties:

• Maintain and grow existing POE business.

• Ensure agreed upon yearly business plan/sales budget is obtained

• Manages, develops and grows converter accounts in assigned geography.

• Drives sales of product portfolio to emphasize profitable growth of SABIC resins.

• Assists select OEMs and suppliers in territory to identify new and existing applications which could utilize SABIC resins.

• Maintains strong customer relationships with key molder and OEM base.

• Work across functional areas to develop efficient processes from target customer through product delivery

• Meet or exceed monthly allocation plan

• Product positioning at direct and indirect accounts

• Support Sales Leader to establish sales objectives by creating a sales plan in line with Business Groups’ objectives

• Sales and marketing strategies

• Contract negotiation with customer base.

• Work with Credit to establish customer credit limits. Make recommendations to management for credit limit amounts

• Maintain and establish global, internal network to ensure SABIC’s value is leveraged at customer base

• Maintain and optimize distribution network

Vinmar International (01/18/2005- 06/18/2006); Houston, Texas Operations Specialist, Export Coordinator, Export Documentation, Customs procedures (classifications, import-export regulations/Incoterms), Coordination of the Inspections for Ecuador (in USA, Korea, China and Brazil), Issue of the SED, Inventory control

• Receive and process international customer orders and proforma requests. Accurately input orders and send acknowledgement to customer.

• Responds to incoming calls, faxes and emails from customers and distributors

• Maintains record of customer interactions including customer orders, problem resolution, back- order inquiries, quotes and preliminary orders in XA (Infor)

• Set up and coordinate Inspections at our warehouse for all the containers that will be going to Ecuador.

• Supply the customer/forwarder with other appropriate information. Verify accuracy of the international shipping file and post shipping costs to the respective orders.

• Prepare documentations, request for rates, quoting, booking, send arrival notices, work orders, bill of lading, picking list and invoicing customers.

• Coordinating warehouses, truckers and customers for delivery 7 P a g e

• Maintain distributor book and mailing list.

• Coordinate with production planning and scheduling to ensure that customer orders are in the production plan.

• Work with production planning on inventory and lead-time reduction opportunities.

• Provides leadership to others through example and sharing of knowledge/skill

• Perform other duties/responsibilities as assigned by department manager. Bamberger Polymers (2000- 2004); Houston, Texas

Export Coordinator and international customer service.

• Receive and process international customer orders and proforma requests. Accurately input orders and send acknowledgement to customer.

• Responds to incoming calls, faxes and emails from customers and distributors

• Maintains record of customer interactions including customer orders, problem resolution, back- order inquiries, quotes and preliminary orders in XA (Infor)

• Supply the customer/forwarder with other appropriate information. Verify accuracy of the international shipping file and post shipping costs to the respective orders.

• Prepare documentations, request for rates, quoting, booking, send arrival notices, work orders, bill of lading, picking list and invoicing customers.

• Coordinating warehouses, truckers and customers for delivery

• Maintain distributor book and mailing list.

• Coordinate with production planning and scheduling to ensure that customer orders are in the production plan.

• Work with production planning on inventory and lead-time reduction opportunities.

• Provides leadership to others through example and sharing of knowledge/skill

• Perform other duties/responsibilities as assigned by department manager.

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