CE Carol Earwood

Allen, TX ***** 281-***-**** ad21n9@r.postjobfree.com

PROFESSIONAL

SUMMARY

After 50 years of experience, I can do just about anything I set my mind to, but people are my best asset. I have done retail sales, direct sales, marketing for different companies, assist in Tupperware sales, aide at Humble Middle School para-professional, adoption agency reception, office mgr for inspection office,chiropractic office patient specialist, and medical office assistant. Many different hats, I feel I am very versatile and can be an asset with your company if you give me the chance. Thank you...

SKILLS Records Maintenance

Medical Records Management

Patient Intakes

Credit Card Systems

HIPAA Guidelines

Operational Requirements

Chart Pulling

Critical Thinking

Patient Callbacks

EMR Systems

Electronic Medical Record

Front Desk Operations

Authorization Verification

Office Equipment

Reminder Calls

Clerical Support

Paperwork Coordination

Insurance Verification

WORK HISTORY LEAD MEDICAL RECEPTIONIST 01/2019 to CURRENT Chiropractic Wellness Center - Dr. Ryan Mcmurrey, Dc Humble, TX Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds. Checked patient insurance, demographic, and health history to keep information current.

Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.

Completed clerical duties and tasks for clinic administration. Transcribed phone messages and relayed to appropriate personnel. Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care. Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases. Helped patients complete necessary medical forms and documentation. Supported office staff and operational requirements with administrative tasks.

Completed patient referrals to other medical specialists. Used computer programs and registration systems to schedule patients for routine and complex procedures.

Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

Invoiced patients accurately in line with charging guidelines. Organized paperwork such as charts and reports for office and patient needs.

Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Managed multi-line phone system and pleasantly greeted patients. Notified manager of incidents and potential incidents relating to patients and staff for swift action.

Maintained current and accurate medical records for patients. Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Coordinated patient scheduling, check-in, check-out and payments for billing.

PATIENT SPECIALIST 06/2010 to 03/2016

Dr David Singleton Humble, TX

Compiled and maintained patient medical records to keep information complete and up-to-date.

Facilitated communication between patients and various departments and staff.

Delivered support to medical staff in completion of patient paperwork. Helped address client complaints through timely corrective actions and appropriate referrals.

Greeted and assisted patients with check-in procedures. Resolved customer complaints using established follow-up procedures. Processed payments using cash and credit cards, maintaining accurate records of transactions.

Verified patient insurance eligibility and entered patient information into system.

Organized patient records and database to facilitate information storage and retrieval.

Engaged with patients to provide critical information. Answered incoming calls, scheduled appointments and filed medical records.

Worked with patients to ascertain issues and make referrals to appropriate specialists.

EARWOOD INSPECTIONS 07/2000 to 03/2003

Raymond Earwood Inspection Humble, TX

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Defined clear targets and objectives and communicated to other team members.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Managed senior-level personnel working in marketing and sales capacities. EDUCATION Merchandising Fashion Merchandising 08/1971 Dallas Merchandising College, Dallas, TX

CERTIFICATIONS CPR

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