MO Mark Ostrander

Rochester, NY ***** 585-***-****

ad21n7@r.postjobfree.com

PROFESSIONAL

SUMMARY

High-achieving General Sales Manager adept at building and leading successful sales teams. Versed the automotive industry practices, needs and customers. Offering 33 years of experience in the field.

SKILLS Employee Motivation

Employee Coaching

Sales Development

Goal Setting

Sales Leadership

Profitability Improvement

Policy Enforcement

Sales Forecasting

Budget Management

Effective Communication

Customer Relationship

Management

Business Planning

Staff Management

WORK HISTORY GENERAL SALES MANAGER 12/2013 to 10/2023 Vision Automotive Group Webster, NY

Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.

Developed a high-performing sales team through consistent coaching, training, and motivation techniques.

Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Managed revenue models, process flows, operations support and customer engagement strategies.

Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.

Expanded market share with proactive prospecting and lead generation efforts to identify new business opportunities.

Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.

Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.

Collaborated with cross-functional teams to develop innovative product offerings that catered to diverse customer needs.

Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.

Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.

Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.

Mentored junior staff members, fostering professional growth and development within the organization''s talent pool. Negotiated favorable contract terms with vendors and suppliers to secure cost-effective deals on behalf of the company.

Created comprehensive monthly reports showcasing departmental achievements, challenges faced, and opportunities for growth. Handled customer relations issues, enabling quick resolution, and client satisfaction.

Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Upheld company policies and implemented standards fairly. Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Resolved customer issues quickly to close deals and boost client satisfaction.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Developed and strengthened high-performance sales team turning our customer satisfaction around with a annual average of 98.9% to exceed Hyundai factory standards.

NEW AND USED CAR SALES MANAGER 03/2009 to 12/2013

Henderson Ford Webster, NY

Increased used car sales by developing and implementing effective marketing strategies.

Managed inventory effectively for optimal turnover rate and profitability. Built strong customer relationships through exceptional service and follow-up communication.

Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.

Collaborated with finance department to secure customer financing options and close sales efficiently.

Created a positive work environment that fostered teamwork, productivity, and employee retention.

Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale. Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. NEW CAR SALES MANAGER 07/2005 to 03/2009

Fairport Ford Fairport, NY

Increased customer satisfaction by implementing streamlined sales processes and efficient communication strategies.

Enhanced dealership profitability through effective inventory management and pricing strategies.

Developed strong relationships with manufacturers, ensuring timely vehicle deliveries and exclusive promotional opportunities. Collaborated with the marketing team to develop targeted advertising campaigns that drove increased traffic and sales.

Boosted customer satisfaction by implementing new sales strategies and streamlining the car-buying process.

Enhanced employee performance through targeted training programs and consistent feedback.

NEW CAR SALES MANAGER 04/1990 to 07/2005

Piehler Pontiac GMC Truck Rochester, NY

Boosted customer satisfaction by implementing new sales strategies and streamlining the car-buying process.

Enhanced employee performance through targeted training programs and consistent feedback.

Developed strong relationships with manufacturers, ensuring optimal pricing for dealership inventory.

Optimized dealership profits by skillfully negotiating deals with customers and vendors.

MILITARY POLICE OFFICER 12/1980 to 12/1984

United States Marine Corps

Honorable Discharge

EDUCATION BBA Business Administration 12/1986

Georgia Tech, Atlanta, GA

ADDITIONAL

INFORMATION

Over the past 14 years I have dedicated much of my personal time to assist our active duty military and veterans in need. I as a past active duty US Marine; I recognize the importance of involving our community in making sure we take care of those who serve and may need assistance.

With this we realized a need to assist our wounded men and woman with support; both monetary and emotional. Over the past 12 years I have put on a Warrior Benefit Concert at the American Legion Greece Post 468. With this all day event we have raised over $500,000 that goes directly to our two benefactors; New York Warrior Alliance and the Patriot Guard Riders NY HOTH

(Help on the Homefront Program). Both of these benefactors give 100% of monies received to the following; our men and women recovering from wounds received while serving at Walter Reed, Bethesda, Burn Unit Texas, the caregivers, families, our local veterans in need of assistance, veteran homelessness, drug and alcohol addiction, suicide prevention, and so much more.

As I mention when I speak to groups; there comes a time in life when you will be able to give back. While you maybe on the receiving end; at some point you'll be able to move it forward. By moving this gift forward we can ensure that our community will continue to grow and succeed.

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