CAREER GLANCE

B.COM with ** years of overall work experience in banking, real estate & hospitality industry.

Proficient in working in teams to deliver successful business operations and maintaining excellent Service standards

Competent in assessing the Financial needs of the customers and providing effective solutions with the aim to ameliorate customer contentment and consequently ensure customer loyalty, repeat / referral business.

A good team player with good communication skills and a proven ability to build and sustain positive work environment that fosters performance.

PROFICIENCY FORTE

ORGANISATIONAL SCAN

STATE BANK OF MAURITIUS – BKC, Mumbai

Channel Sales Manager (NRI Dept) (Since Feb 2021 to Sept 2021) GOLDSTAR JEWELRY COMPANY – Mumbai

Marketing Manager (Since Oct 2021 to Dec 2021)

INSPIRE CO-WORKING SPACE – Mumbai

Key Account Manager (Since Oct 2021 to Oct 2021)

SHEETAL VAIDYA

Mobile: 201-***-****

E-Mail: ad21mu@r.postjobfree.com

Seeking assignments in: BFSI / Real Estate / Client Relationship Management / Business Development Sales

Achieving core sales target by successfully identifying new inventories for leasing/rentals in diverse markets such as Western & South Mumbai.

Proficient in devising and executing strategic campaigns for growth of real estate & banking business. Analyzing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning sales & marketing strategies.

Generating business from various channels and achieving increased sales / growth, identifying prospective opportunities, establishing strategic partnerships and alliances. Evaluating business potential, conceptualizing & executing strategies to drive sales, augment turnover and achieve desired targets.

Staying up-to-date with latest product & market knowledge in real estate. Customer Relationship Management

Relationship based selling, fostering repeat purchases from clients. Rendering utmost superior quality services, thereby enhancing the customer satisfaction level, prompting referrals through clients interacted.

Supervising customer service operations for rendering and achieving quality post-sale services. Communicating with various groups to resolve customer grievances/queries and streamline customer expectations.

Coordinating with HNI clients for the shipment of jewelry Keeping track and updating new jewelry shipment in the system Coordinating with production team for pre and post delivery Coordinating with top companies for the new space of offices for rental and lease Dealing with end to end requirements regarding office spaces and their requirements to set up full office Co-ordinating with NRI clients for opening SBM account proposition. Facilitating account opening process.

Making NRI clients aware about prevailing and new rates and new TPP products Co-ordinating for End to End sales process

Updating forms and Documentations of new accounts

Keeping track of NRI client funding

Notable Attainments:

Effectively handled customer services

MULTI LIVING TECHNOLOGIES PVT LTD – Mahalaxmi, Mumbai Associate Sales (Since Dec 2019 to Dec 2020)

RBL BANK – Nariman Point, Mumbai

Deputy Manager

(April 2019 to Nov 2019)

HDFC REALTY LTD – Churchgate, Mumbai

Assistant Manager

(Sept 2015 to Sept 2018)

LODHA GROUP – Mahalaxmi, Mumbai

Assistant Manager – Home Loan Services

(Feb 2013 to Sept 2015)

Co-ordinating with Channel Partners for new inventories and for the supply in the market. Handling Western and South Mumbai focused projects like Park, NCP. Co-ordinating for Registration with tenants.

Build an active network of customers through marketing activities and through Channel Partner tie-ups. Co-ordinating with Owner and Tenant Agreement.

Possess individual skillsets such as problem solving, multi-tasking, customer service, dispute handling, sales negotiations.

Meeting new Channel Partners and empaneling them for new business. Notable Attainments:

Ensured a consistent delivery of deliverables through effective sales and business development. Ensured empanelment of over 35 new Channel Partners in Western & South markets through business development activities, which resulted in an increase of over 40% of walk-ins for 2020 through the newly enrolled Channel Partners.

Ranked among the Stars for Supply for Top Performer for Supply in May 2020. Successful experience across diverse markets & geographies. Responsibilities & Notable Attainments:

Co-ordinating with Insignia ultra HNI and NRI clients regarding tax payments, RTGS, NEFT and all banking related queries.

Servicing Insignia chain of clients and maintaining their accounts above 50 lakhs. Cross selling all the products of the bank, including investments, insurance & loans. Assisting customers for high value tax payment and cash delivery transactions. Assisting RM’S and Insgnia RM for account opening and any statements related queries. Handling operations and lockers.

Acting as the one-point contact for lead conversions generated through various marketing / promotional campaigns.

Cross selling of comprehensive Banking Solutions to both existing and new clients. Responsibilities:

Co-ordinating with Pan India RM's and existing HDFC Realty clients to get references to generate revenue. Following up with the bankers and wealth managers for closure of deals. Generating appointments from Residential and Commercial business. Meeting and co-ordinating with HNI and NRI customers to influence them to buy a property through HDFC Realty and hence generate revenue.

Meeting the clients and understanding their requirements and assisting in Buying, Selling and Leasing of Properties.

Keeping a track on Pre Sales leads and following up for the same. Responsibilities:

To handle relationships of luxury segment clients for loan related services. Co-ordinating with various banks for approval of home loans. Helping customer understand the registration process and assisting them with the same. Updating Customer database in the form of MIS.

Ensuring that the banks are kept in loop with the construction stage and coordinating for loan disbursals on a timely manner.

Notable Attainments:

Effectively handling customer complaints and solving them with 100% CSAT. One of the select Managers to consistently achieve targets for login and disbursement of loan. HDFC BANK – Kandivali Branch, Mumbai

Assistant Manager

(Apr 2012 to Jan 2013)

DESTIMONEY SECURITIES PVT LTD – Lower Parel, Mumbai Wealth Manager

(Aug 2009 to Apr 2011)

Responsibilities:

Acquiring new customers for CASA - Direct Sales.

To undertake strategic marketing and promotional initiatives for retail clients. Serving the Portfolio clients.

Dealing with all range of products like Insurance, SIP, DMAT/HSL, Credit cards, Bill pay, Assets. Managing Team and help them to source accounts and ask for the values and fresh funds. Handling operations and lockers and keeping proper records in the form of MIS. Notable Attainments:

Asset cases of 1.25CR disbursed, thereby also ensuring achievement of monthly targets. Monthly Activation achieved consistently.

Responsibilities:

Handling Costumer requests and queries related to Banking. To undertake strategic marketing and promotional initiatives for retail clients. Making the MIS reports and files of the all accounts. Acquiring new clients and CASA in open market - Direct Sales Dealing with products like PMS, Mutual funds, Bonds, General Insurance & Life Insurance, Home loans, Personal loans, Credit cards etc.

Retention of existing Clients.

Managing complete portfolio of HNI clients and Corporate Notable Attainments:

Promoted from Agency Manager to Manager Priority Circle. Monthly activisation achieved 100% every month.

90% of the FOS target achieved with 23 FOS and with 80% activisation. Per month average revenue generation 3-4 lacs.

Responsibilities:

Handling a team of Relationship Managers.

Managing sales target and revenue generation through RM’s. Managing Client queries and acquiring new client through direct sales. Managing all operational and servicing issues (KYC). Notable Attainments:

Achieved monthly revenue target month on month.

Effectively lead a team of RM's and groomed them to achieve their targets. ACADEMIC CREDENTIALS

2006 Mithibai College

Degree : Bachelor of Commerce (B.Com)

2003 Mithibai College

Degree : H.S.C.

2001 St. Xavier’s High School

Degree : S.S.C.

INDUSIND BANK – Prabhadevi Branch, Mumbai

Manager – Customer Service

(May 2011 to Apr 2012)

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