Waxahachie, TX ***** 425-***-**** ad21mq@r.postjobfree.com

KYLEE SOUTHARD

Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.

PROFESSIONAL

SUMMARY

SKILLS Customer Service

Excellence

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● Adaptability

● Attention to Detail

● Workforce Management

● Problem-Solving

● New Hire Training

● POS System Proficiency

CERTIFIED SERVER TRAINER 07/2023 to 11/2023

Olive Garden, Waxahachie, TX

SERVER 05/2023 to 07/2023

Olive Garden, Waxahachie, TX

CASHIER 12/2022 to 05/2023

HEB, Waxahachie, TX

DRIVE-UP AND GO MANAGER

Safeway, Snohomish, WA

BACKUP FRONT END MANAGER

Safeway, Snohomish, WA

CASHIER

Safeway, Snohomish, WA

WORK HISTORY

Enhanced server efficiency by conducting comprehensive training sessions on menu knowledge and customer service techniques.

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Ensured seamless integration of new hires into the team through effective onboarding processes, including orientation sessions and shadowing opportunities.

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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

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Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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● Handled multiple payment methods securely, minimizing discrepancies and potential losses.

● Learned duties for various positions and provided backup at key times.

● Cross-trained existing employees to maximize team agility and performance.

● Assisted in organizing and overseeing assignments to drive operational excellence. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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● Oversaw cashier operations, loans, and running the customer service desk. Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.

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● Streamlined checkout process for increased efficiency and reduced waiting times. 06/2021 to 08/2021

08/2021 to 08/2022

12/2019 to 06/2021

COURTESY CLERK 04/2019 to 12/2019

Safeway, Snohomish, WA

Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

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● Enhanced customer satisfaction by providing efficient bagging and carryout services. Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.

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AIM High School, Snohomish, WA

High School Diploma, 06/2019

EDUCATION

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