Data Entry Customer Service
Resume:
DEBORAH
KNAPP
*********@*****.***
Southampton, NJ 08088
SKILLS
Strong communication skills
Effective problem solving skills
Strong work ethic
Excellent time management
Close attention to detail
Excellent customer service
EDUCATION
Rowan College At Burlington County
Pemberton, NJ • 05/2010
Associate of Science: Health Sciences
PROFESSIONAL SUMMARY
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
WORK HISTORY
Deborah Heart And Lung Center - Medical Coordinator
Browns Mills, NJ • 09/2010 - Current
Established and maintained effective communication with staff, physicians and all multidisciplinary healthcare members to promote high quality patient care.
Maintained detailed records of medical supplies and ordered supplies.
Communicated with patients, ensuring that medical information was kept private.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Scheduled referral appointments to other providers for patients needing specialized treatment.
Deborah Heart And Lung Center - Payroll Clerk
Deborah Heart And Lung Center • 09/1998 - 09/2010
Completed payroll accurately and timely to meet employee expectations.
Calculated wages, deductions and bonuses in accordance with company policies.
Managed and updated employee benefits information
Maintained payroll information by calculating, collecting, and entering data.
Verified timekeeping records and handled any discrepancies with employees.
Deborah Heart And Lung Center - Medical Administrative Secretary
Browns Mills, NJ • 09/1988 - 09/1998
Placed new supply orders, managed inventory and restocked clerical spaces.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Maintained current and accurate medical records for patients.
Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Supported office staff and operational requirements with administrative tasks.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Created a balance six week staff schedule with approximately 40 staff members to align with patient census.
REFERENCES :
Katherine Svendsen, RN, BSN Nurse Manager 908-***-****
Robin Tyler, RN Assistant Nurse Manager 609-***-****
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