GENERAL MANAGER - CHM HOTELS **/**** – */****

Expertise:

General Manager of The Best Western Plus Carpinteria Inn a 144 room - full service property.

** **** **** ******* **********.

Lead a team of 4 supervisors/managers and 32 employees.

Active and participated in chamber & community events.

Full profit and loss, annual budgeting preparation, and forecasting responsibilities.

Oversaw $1.2 million guest bathroom renovation.

Responsibilities:

Revenue Management responsibility.

oExcellent rapport with 3rd party booking managers.

Sales and Marketing

oPersonal top 10 account relationship and management

oVersed in all Best Western Marketing and group sales activities

oA minimum of 3 site inspections per week.

oA minimum 0f 5 qualified outside sales calls per week.

Best Western franchise interaction, close relationships to key Best Western team members.

Guest satisfaction scores constantly above average to outstanding.

Excelled in Best Western Quality Assurance objectives

oScored consistently above 975 in all inspections.

Regional Director of Operations – Pacifica Hotels 8/1999 - 4/2013

Expertise:

-Simultaneously maintain focus on superior customer service, smooth daily operations, and optimum financial performance.

-Personal belief and adherence to values of honesty, integrity, and responsibility

Responsibilities:

Provide leadership and guidance to all General and Sales Managers in region (6)

Inspire all team members to make the stay of each guest an exceptional experience

Supervise GMs in operations, revenue management, accounting, and sales with on-site visits.

Provide insight into daily issues and assistance with problems

Develop and monitor budgets with an emphasis on cost management

Financial control at property level, in collaboration with Corporate Accounting Dept.

Maintain positive working relationships and effective communications with all property Managers

Gain and maintain a thorough knowledge of multiple brand requirements

Ensure compliance with all brand requirements

Communicate openly, effectively, and concisely with President, the entire Corporate team, and all regional hotel management staff

Supervisory capacity to recruit highly productive people for open positions including training and supervision of office administration and operations assistants.

Cooperate with Regional Sales Manager in areas of sales & marketing

Promote Corporate loyalty

Promote teamwork and team mentality at all levels of the company, between properties (even those outside the region), and the Corporate Office

Develop and implement multi-year business and profitable growth strategies for regional increased market share by managing financial performance, assessing economic factors, demographics trends, and competitive strategy, enhancing the brand; and leveraging relationships

Previous Position: 1994-1999 General Manager, Trigild Corp.

General Manager, Lake Tahoe, NV 120 all-Suite Resort

General Manager, Costa Mesa, CA 125 room Ramada Limited

General Manager, San Diego, CA 80+ room Boutique Hotel Stratford Inn

Director of Food & Beverage

Embassy Suites Hotel San Diego 1991-1994

Holiday Inn San Diego 1985-1991

Education:

1970-1974 Madison Wisconsin, College of Business

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