JOY MILLER

S U MMARY

Hardworking employee with customer service, multitasking and time management

abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

E X P E R I E N C E

Office Manager

Mystery Hill Blowing Rock, NC November 2008 - Current Developed and implemented office policies and procedures. Assisted with the preparation of budgets, forecasts and financial statements. Supervised staff members, organized schedules and delegated tasks. Coordinated meetings, conferences, travel arrangements and department activities.

Maintained filing system for records, correspondence and other documents. Ordered supplies and equipment to maintain adequate inventory levels. Provided administrative support to management team including preparing reports and presentations.

Created spreadsheets in Excel to track data such as vacation requests, sick days . Answered phone calls, responded to emails, routed mail and coordinated courier services.

Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Processed payroll accurately ensuring all employees were paid on time. Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Organized company events including holiday parties, team building activities . Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Ensured compliance with applicable laws regarding employment practices. Reviewed contracts for accuracy prior to signing off on behalf of the company. Provided training to new hires on office policies and procedures. Managed office inventory and placed new supply orders. Monitored payments due from clients and promptly contacted clients with past due payments.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Administered payroll and maintained proper documentation of employee personnel.

Reviewed files and records to obtain information and respond to requests. Managed, scheduled and coordinated office functions and activities for employees.

S K I L L S

Data Management

Task Prioritization

Friendly, Positive Attitude

Flexible and Adaptable

Dependable and Responsible

Teamwork and Collaboration

Self-Motivated

Attention to Detail

Active Listening

Written and Verbal Communication

Reliable and Trustworthy

Organization

Organizational Skills

Planning

Remote Office Availability

C O N T A C T

828-***-****

ad21mk@r.postjobfree.com

Fleetwood, NC 28626

E D U C A T I O N A N D

T R A I N I N G

Wilkes Community College, Wilkesboro,

NC

Used judgment and initiative in handling confidential matters and requests. Coded and entered daily invoices with in-house accounting software. Implemented and maintained company protocols to facilitate smooth daily activities.

Interpreted and communicated work procedures and company policies to staff. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Resolved customer inquiries and complaints requiring management-level escalation.

Delegated work to staff, setting priorities and goals. Recruited and trained new employees to meet job requirements.

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