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Customer Service Operations Manager

Location:
West Palm Beach, FL
Salary:
$40,000
Posted:
January 23, 2024

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Resume:

LESLIE A. CUMMINGS

**** ********** **

WELLINGTON, FL 33414

ad21mh@r.postjobfree.com

ad21mh@r.postjobfree.com

561-***-****

Multi-dimensional hands on professional with proven leadership, work dedication and team building skills. Demonstrate skills in

Management Organization Supplier/Vendor Relations

Customer Service Problem Solving Team Work

WORK EXPERIENCE

Image Entertainment, West Palm Beach, FL January 2000 - Present

Operations Manager

Work with entertainment companies to organize events with attendance between 200 -3000+ patrons

Coordinate staffing

Coordinate suppliers and vendors

Manage event scheduling and functions

ProFi Facility Maintenance, Fort Lauderdale, FL

Stiles Property Management April 2013- November 2018

Maintenance Engineer

Daily inspections of property, responsible for safety checks and inspections

Coordinate with a facility maintenance vendors and tech support

Responsible for daily logs and reports

Complete service request in a timely manor

Vita Lounge, West Palm Beach, FL January 2013 – April 2015

Mystique Lounge, West Palm Beach, FL February 2009 – January 2013

Operations Manager

Provide day to day operational management including: Inventory control, customer service, staffing, and supplier/vendor management

Provide leadership, direction and training to staff

Oversee all aspects of nightclub operations

United Parcel Service, West Palm Beach, FL August 1990 – March 2004

Driver

10 Years Safe Driver Award

Managed all activities related to providing mail in Palm Beach County and ensured efficient and timely processing of all packages.

Establish and monitored guidelines and procedures for mail processing including: sorting, metering, coding, and routing of incoming/outgoing mail, to ensure compliance with relevant postal regulations and procedures.

Performed 140 daily stops in which customer service and satisfaction were high priorities.

EDUCATION

AS Degree Electrical Engineering New England Technical Institute WPB, FL

Miami Dade Jr. College

OTHER QUALIFICATIONS

Responsible for roof inspections, trip/hazards, lighting, emergency and fire safety equipment

Responsible for HVAC and Chiller inspections



Contact this candidate