Customer Service Operations Manager
Resume:
LESLIE A. CUMMINGS
WELLINGTON, FL 33414
***.********@*****.***
***.*********@*****.***
Multi-dimensional hands on professional with proven leadership, work dedication and team building skills. Demonstrate skills in
Management Organization Supplier/Vendor Relations
Customer Service Problem Solving Team Work
WORK EXPERIENCE
Image Entertainment, West Palm Beach, FL January 2000 - Present
Operations Manager
Work with entertainment companies to organize events with attendance between 200 -3000+ patrons
Coordinate staffing
Coordinate suppliers and vendors
Manage event scheduling and functions
ProFi Facility Maintenance, Fort Lauderdale, FL
Stiles Property Management April 2013- November 2018
Maintenance Engineer
Daily inspections of property, responsible for safety checks and inspections
Coordinate with a facility maintenance vendors and tech support
Responsible for daily logs and reports
Complete service request in a timely manor
Vita Lounge, West Palm Beach, FL January 2013 – April 2015
Mystique Lounge, West Palm Beach, FL February 2009 – January 2013
Operations Manager
Provide day to day operational management including: Inventory control, customer service, staffing, and supplier/vendor management
Provide leadership, direction and training to staff
Oversee all aspects of nightclub operations
United Parcel Service, West Palm Beach, FL August 1990 – March 2004
Driver
10 Years Safe Driver Award
Managed all activities related to providing mail in Palm Beach County and ensured efficient and timely processing of all packages.
Establish and monitored guidelines and procedures for mail processing including: sorting, metering, coding, and routing of incoming/outgoing mail, to ensure compliance with relevant postal regulations and procedures.
Performed 140 daily stops in which customer service and satisfaction were high priorities.
EDUCATION
AS Degree Electrical Engineering New England Technical Institute WPB, FL
Miami Dade Jr. College
OTHER QUALIFICATIONS
Responsible for roof inspections, trip/hazards, lighting, emergency and fire safety equipment
Responsible for HVAC and Chiller inspections
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