LA-SHUNDA V. WILLIAMS

** ******* ** ******** ** 112**-***-*** 7910. ad21lt@r.postjobfree.com

OBJECTIVE

To secure a position with your company that will exercise and strengthen my administrative, organizational and professional skills.

EXPERIENCE

Office of chief Medical Examiner January 2016- Present

Forensic Mortuary Tech III

Supervise and train a staff of 15-25 tech. Handle all administrative task .Complete scheduls, time sheet. Ensure morgue is full staffand stocked. Work alongside Deputy to ensure all staff is trained in Autopsy room and METT. Set up monthly meeting with techs. Handle all displinary actions.Learned Administrator -on Duty role, trouble shoot and managed case assignment of technicians in the field.

Office of chief Medical Examiner December 1 2014 – January 2016

Forensic Mortuary Tech

Assists the Mortuary Borough Supervisor in the day to day operations. Perform all Mortuary needs, Check in of cases, Releasing cases to Funeral directors, Fingerprinting the deceased, Assist with autopsies, riding Mett Truck, reconciliation, Preparing daily reports, Ensure morgue is properly cleaned and sanitize.

Harvey’s Funeral Home, Inc. Brooklyn, NY

Licensed Funeral Director March 2010 – December 1 2014

Perform, organize and direct a variety of tasks with respect to funerals services including embalming, dressing and casketing dead bodies. Council families on active and pre-need options. File death certificates, social services and insurance forms. Coordinate all official arrangements with churches, chapels and cemeteries.

Harvey’s Funeral Home, Inc. Brooklyn, NY

Resident February 2009 – March 2010

While under the guidance of a licensed funeral director, performed a variety of services including transporting dead bodies between hospitals, medical examiner’s offices, homes, funeral homes and cemeteries. Filed death certificate and make final arrangements with family and other relatives.

Cablevision Corporate Center Drive, Melville NY

Technical Support Rep, I August 2007 – March 2012

Effective and efficient handling of customer transitions in real time including, but not limited to: working simultaneously with multiple software applications; immediate/direct keyboarding into customer service information system; consistently following up on promises and commitments on a timely basis. High volume customer service department. Take up to 100 and 150 calls a day. Assist customers with billing, trouble shooting Tv phone, and internet, and setting up appointments.

Empire BlueCross BlueShield Huntington Quadrangle, Melville NY

Managed Care Coordinator June 2006 – December 2006

Interact between both internal and external customers to initiate and work through the Medical Management process. Responsible for receiving request for medical management authorization and ensuring appropriate processing of request for either network or indemnity business. Triage calls and cases to appropriate Medical Management Nurse Reviewer. Educate callers on appropriate appeal process and initiate the process when appropriate. Reference various corporate information systems, manuals, and operational procedures to resolve complex inquires.

Empire BlueCross BlueShield Huntington Quadrangle, Melville NY

Customer Service Representative November 2000 – June 2006

Handle and resolve issues and problems promptly, accurately and courteously via phone, internet

And mail/fax. Navigate through multiple systems to investigate, research and interpret inquires.

Take ownership of each inquiry by take the appropriate action to resolution, which includes,

Performing claims adjustments, generation ID cards, updating records, sending correspondence, etc.

Document and communicate the results of each inquiry in Excel. Make outbound calls to clarify

Discrepancies and obtain information to complete inquiries. Interact and communicate

Effectively with customers, providers, and other third parties.

EDUCATION

Excelsior College May 2020- Anticapated date Decemeber 2022

Nassau Community College January 2001 TO May 2007

Associates of Arts in Mortuary Science

Suny Farmingdale September 1990 TO May 1991

Liberal Arts

Uniondale High School September 1987 TO June 1990

Business & General and regency studies

CERTIFICATIONS

Board Certified Funeral Director

SKILLS

Electronic Death Registration Systems (EDRS)

Director’s Assistance

Microsoft Windows XP, 2000, 98

Microsoft Office 2003: Excel, Word, Publisher, PowerPoint, Access

Perot Imaging and Mainframe Systems

AIG, ISI, and MHS Mainframe System

Lotus and WordPerfect

GroupWise

CMS

Lotus Notes

REFERENCE

Available upon request

Contact this candidate