John McClain

Twinsburg, Ohio 330-***-**** ad21lg@r.postjobfree.com

Professional Summary

Professional career reflects over 25 years Business Management, Residential Lending, Customer Service, Sales and Commercial / Residential Restoration. An out-of-the-box thinker with a flair for identifying and adopting emerging trends to analyze and streamline processes, delivery systems, increasing productivity, quality, and efficiency. Self-starter and work well in a high-pressure environment. Ability to quickly learn procedures and methods, easily adapt to new situations, communicate in a clear, concise, and understandable manner and coordinate with all levels of personnel.

Professional History

Production Manager 09/2023 to 01/2024

The Third Estimate – Solon, OH

Enhanced production efficiency by streamlining processes and implementing operational initiatives.

Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.

Developed and implemented comprehensive schedule of preventive maintenance and repair work.

Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.

Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Completed projects within time constraints by effectively managing schedules and allocating resources.

Negotiated favorable contract terms with clients, ultimately benefitting both parties involved in the project.

Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.

CEO 09/2019 to 07/2023

Buckeye Restoration Master Inc. – Twinsburg, OH

Construction management oversight and execution for all phases of the construction project, including pre-construction, construction, and project close-out

Maintain schedules, meetings, change orders, logs, work plans, timelines, Xactimate, submittals, RFI's

Oversee project costs, allowances, contingencies while monitoring contract cost performance

Ensure close collaboration and communication with owners.

Achieved company growth by implementing strategic plans and streamlining operations.

Expanded market share through successful acquisitions and mergers.

Created a positive work culture, resulting in increased employee satisfaction and retention rates.

Developed key operational initiatives to drive and maintain substantial business growth.

President 08/2015 to 09/2019

Truly Blessed Investment Properties – Beachwood, OH

Buying homes from the City Land Bank/Investors and restoring them for Sell

Managing over 175 pieces of properties for in state and out of state investors

Collected and maintained careful records of rental payments and payment dates.

Delivered emergency 24-hour on-call service for tenants on building issues.

Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.

Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.

Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.

Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.

Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.

Coordinated with legal counsel to resolve tenant disputes.

Team Processing Manager 10/2010 to 07/2015

JPMorgan Chase Bank – Cleveland, OH

Ensures that new mortgage loan packages are processed and completed according to established policies and procedures

Perform daily tasks with a sense of urgency having the ultimate focus of meeting or exceeding deadlines

Effectively utilize Encompass to process loans and manage processing file flow

Oversee daily operation of the processing staff of 25 processors

Including desk coverage, overflow processing, turn times and problem resolution.

Improved loan processing time by streamlining the application review process and enhancing communication with clients.

Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.

Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.

Mitigated risk exposure for the organization through careful evaluation of applicant creditworthiness before proceeding with the loan process.

Senior Mortgage Consultant 10/2009 to 09/2010

Home Lending Source – Eastlake, OH

Meeting with applicants to obtain information for loan application and to answer questions about the process

Analyze applicants' financial status, credit and properly evaluate to determine feasibility of granting a loan

Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

Enhanced loan approval rates by diligently pre-qualifying mortgage applicants and accurately assessing their financial capabilities.

Streamlined the mortgage application process for clients by providing clear guidance on required documentation and submission procedures.

Collaborated with underwriters and processors to expedite loan approvals, ensuring timely completion of all necessary steps.

Reduced processing time for mortgage applications by implementing efficient document organization strategies and proactively addressing potential issues.

Negotiated favorable interest rates with lenders on behalf of clients, optimizing their long-term financial stability and maximizing savings.

Coordinated seamless handoffs between departments during each phase of the mortgage application process, ensuring clear communication and efficient progression.

Assisted customers with completing loan applications and other paperwork.

Mortgage Banker 08/2006 to 09/2009

Real Estate Mortgage Corporation – Beachwood, OH

Meeting with applicants to obtain information for loan application and to answer questions about the process

Analyze applicants financial status, credit and properly evaluate to determine feasibility

Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service.

Exceeded sales goals consistently by developing strong relationships with clients and realtors.

Delivered prompt communication with all parties involved in transactions, fostering strong professional relationships.

Coordinated closely with title companies to ensure smooth closings and proper document recording.

Connected borrowers to appropriate resources for resolving credit issues when necessary, improving chances for future approval success.

Proactively identified opportunities for cross-selling additional products or services to existing clients.

Evaluated client financial positions and identified most appropriate banking products.

Worked with underwriters to fix application problems and resolve issues.

Education

Business Administration

Cuyahoga Community College

Studies in Economics/Computer Science

Heidelberg College

Warrensville Heights High School

References

Available upon request

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