Customer Service Supply Chain
Resume:
Susan Incer
Talented supply chain and logistics professional capable of investigating and selecting transport providers and shipping paths based on individual customer and business needs. Gifted in satisfying timelines and budget requirements, managing administrative functions and supporting account needs. Seek to offer 10 years’ of experience in the field and pursue growth opportunities.
EXPERIENCE
Reyinc Trucking, Houston - Administrator
January 2019 – January 2024
●Schedule and coordinate meetings, appointments, and travel arrangements
●Manage travel and expense reports
●Consolidate business account and make corresponding payments
●Organize and file receipts for tax purposes
●Maintain driver and truck documentation up to date
●Schedule maintenance for truck and pick up parts when necessary
Ceva Logistics
Houston — Import/Export Specialist IV
June 2018 - December 2018
●Receive orders from customers and/or overseas agents
●File rates as needed or verify validity of rates in place
●Communicate with carriers to obtain bookings and provide shipping instructions
●Coordinate with dispatch and customers to set up loading appointments
●Provide excellent customer service by responding to emails in a timely manner and ensuring customer satisfaction
●Bill shipments accordingly
●Fill out compliance forms
●Send pre-alerts and confirm the arrival of shipment at destination
Miami — Export Specialist III
February 2015 - May 2018
●Receive and process shipments as per customers request
●Locate filed rates and customer profiles to confirm information is in compliance with company policies and procedures
●Provide customer service by ensuring all questions and concerns are addressed in a timely manner and provide quotes
●Communicate with carriers to obtain bookings and provide shipping instructions
●Coordinate with warehouse to dispatch containers and/or deliver cargo to assigned carriers
●Work with different systems to update customer inventory
●Knowledge of bonded cargo, fish and wildlife shipments, hazardous shipments, upper decks and perishables
●Bill shipments and confirm invoices have posted
●Send pre-alerts and provide shipping details to customers
●Track shipment, complete milestones and uploaded documents to our database
●Run reports to verify all shipment have cleared
Antillean Marine, Miami — Customer Service Traffic Agent
June 2014 - January 2015
●Made bookings for various customers (walk-ins, business owners and freight forwarders)
●Notified customers when cargo was received, provided quotes, released loading instructions to the warehouse
●Dispatched containers and confirmed receipt
●Received shipping instructions from customers, reviewed loading plans of confirmed containers on vessel
●Elaborated documentation required to validate vehicles through customs
●Created bill of ladings, pre-alerted customers, printed invoices and sent to accounting for billing purposes
Mobis Parts America, Miami — Logistics Coordinator
January 2012 - June 2014
●Created daily picking instructions sheet for warehouse pick and pack process
●Reviewed packing process to align warehouse personnel
●Requested bookings to freight forwarders
●Coordinated the dispatch of containers for both FCL and LCL shipments
●Assisted in updating inbound report and coordinating the delivery of said containers to our facility
●Prepared bonded shipments, invoiced general cargo and dangerous goods
●Prepared tally sheets for carriers
●Provided excellent customer service
●Tracked and followed up on cut-offs and lead time
●Reviewed payments and finalize all shipments to include in month ends revenue
●Full knowledge of exporting courier, air, and sea shipping process
A & R Worldwide Express, Miami Gardens — Accounts Payable and Receivable Clerk
April 2011 - December 2011
●Utilized QuickBooks to process payments for company's expenses; office and employees
●Verified and submitted timekeeping information for accurate and efficient payroll processing
●Replenished fuel cards and recorded pick-ups and deliveries for each truck
●Maintained documentation up to date as per DOT requirements for trucks and drivers
EDUCATION
University of Houston, Houston, TX — Bachelor of Science in Supply Chain Management and Logistics
June 2021 - December 2023
Lone Star Community College, Cypress, TX — Arts Associates in Business Administration
Jan 2019 - May 2021
Barbara Goleman Senior High School, Miami Lakes, FL — General Studies
August 2006 - June 2010
20751 Cypress Post Dr
Cypress, TX 77433
(786) 202 - 1820
ad21l0@r.postjobfree.com
Skills
Word, Excel, PowerPoint and QuickBooks
AS/400, AIWIN, WSMS, OFS programs
Excellent customer service
Great active listening skills
Shipping and receiving background
Adaptability and responsiveness
Effective at multitasking
Strong work ethics
Problem solving
Attention to details
Certifications
Introduction to Logistics II, University of Houston, Issued: October, 2021
Incoterms 2020 Made Easy, 4D Supply Chain Consulting, Issued: September, 2021
Languages
English
Spanish
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