Veronica Leal

Miami, FL *****

ad21kw@r.postjobfree.com

+1-786-***-****

Authorized to work in the US for any employer

Work Experience

Receptionist

Mast Capital - Miami, FL

March 2023 to Present

• Greet clients and visitors with a positive, helpful attitude.

• Assisting clients in finding their way around the office.

• Announcing clients as necessary.

• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.

• Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.

• Preparing meeting and training rooms.

• Answering phones in a professional manner, and routing calls as necessary.

• Assisting colleagues with administrative tasks.

• Performing ad-hoc administrative duties.

• Answering, forwarding, and screening phone calls.

• Sorting and distributing mail.

• Scheduling meetings

Front Desk Agent

Jw Marriot marquis - Miami, FL

April 2022 to February 2023

• Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.

• Informed customers about payment methods and verified credit card data.

• Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.

• Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.

• Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.

• Customer Service

• Courteousness & Professionalism

• Interpersonal Skills

• Data Entry

• Time Management Skills

• Guest Reservation System

• Technical Skills

• Point of Sale (POS)

Manager

Pincho Factory - Miami, FL

December 2016 to October 2022

• Coordinate daily Front of the House and Back of the House restaurant operations

• Deliver superior service and maximize customer satisfaction

• Respond efficiently and accurately to customer complaints

• Regularly review product quality and research new vendors

• Organize and supervise shifts

• Appraise staff performance and provide feedback to improve productivity

• Estimate future needs for goods, kitchen utensils and cleaning products

• Ensure compliance with sanitation and safety regulations

• Manage restaurant’s good image and suggest ways to improve it

• Control operational costs and identify measures to cut waste

• Create detailed reports on weekly, monthly and annual revenues and expenses

• Promote the brand in the local community through word-of-mouth and restaurant events

• Recommend ways to reach a broader audience (e.g. discounts and social media ads)

• Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations Nike Sales Associate

Nike miami

February 2021 to September 2022

• Maintained and enhanced customer satisfaction.

• Aided with multiple department tasks to settle and resolve all issues at hand to correct as well as improve customer satisfaction efficiency.

• Helped develop the Nike community that brought consumers closer to understanding the goals of the Nike team initiative to developing athletes.

• Played an essential role in increased units per transaction per customer by suggesting new merchandise or alternative merchandise.

• Created a friendly and memorable experience for guests by providing prompt and accurate delivery of menu items.

• Ensured customer satisfaction and promoted the company's high-level services standards at all time

• Resolved customer issues promptly by listening and finding creative solutions to rectify the situation to ensure customer satisfaction.

Front desk

Nobu Eden Roc Miami Beach - Miami Beach, FL

July 2014 to December 2016

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments Education

High school diploma

Miami Senior High School

Skills

• Excellent Communication Skills,Cooperative,Time Management Skills Excellent Customer Service,Highly Organized,Excellent Personality Highly Adaptable,Positive Attitude,Punctuality,Tolerance. (8 years)

• training

• Scheduling

• Inventory

• Employee Orientation

• Inventory Control

• Management

• Payroll

• Sales

• Spanish

• English

• Customer service

• Microsoft Word

• Management

• Recruiting

• Presentation Skills

• Supervising Experience

• Research

• Salesforce

• Pricing

• Microsoft Outlook

• Bilingual

• Upselling

• Communication skills

• Phone etiquette

• Cashiering

• Leadership

Certifications and Licenses

Manager

July 2019 to August 2025

Assessments

Customer focus & orientation — Proficient

October 2022

Responding to customer situations with sensitivity Full results: Proficient

Food service fit: Crew member — Proficient

September 2022

Measures the traits that are important for successful food service crew members Full results: Proficient

Work motivation — Proficient

December 2020

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Available anytime

Contact this candidate