Customer service
Resume:
Kayla Marie Awford
Seattle, WA *****
ad21ks@r.postjobfree.com
[Currently looking for part-time or full-time position; very flexible weekly schedule] I work geat with others but work equally as great alone. I'm a very detail oriented, reliable/punctual, self driven and motivated, hard working young woman. My skills are not limited to one particular industry or area, but have had the opportunity to learn a wide range of skills over the years. Ultimately my focus and overall goal is to finish getting my degree in Early Childhood Education, but in the meantime am being very proactive trying to find employment wherever I can so I can support my daughter and I. All in all it would be awesome to work somewhere I can sharpen the skills I already have but would really enjoy learning something new as well. Authorized to work in the US for any employer
Work Experience
Nanny/Caregiver
Seattle, WA
August 2015 to Present
• Creating a safe and stimulating environment for the children
• Organize, build & create healthy stimulating age appropriate weekly activities/agenda that is given to the parents beforehand to OK.
• "Notes from the nanny.." a document I created using Microsoft Word that give the parents all the information about my day with your child from start to finish.
• Bathing and dressing
• Changing diapers and potty-training
• Teach good manners & personal habits (picking up toys, washing hands, saying excuse me,etc.)
• Children’s laundry
• Planning meals, preparing food, and/or feeding the children
• Arranging playdates and outings
• Indoor and outdoor play
• Educational activities and crafts
• Carpooling or driving the children to school, activities, or playdates
• Reading to the children
• Help with homework
• Organizing bedrooms/toys
• Administering medicine with parents’ consent, if necessary
• Maintaining logs for the parents
• housekeeping: sweeping/mopping, vacuuming, washing dishes, unloading dishwasher, wipe down and sanitize all countertops as well as entire bathroom, wash bedding towels and rugs,etc. It is very important to me that I do not only everything that is expected, but make it a point to remind the parents that I am not only there for the children but as much as a help and relief to them as they will allow me to be. I've always said that my dream scenario would be that when the parents come home from work they are able to relax. Spend time with their family and prepare themselves for the next day- let me handle and help as much as I can!
Housekeeper/Front Desk
Collegnia hospitality house - Seattle, WA
April 2019 to September 2019
Get to work stocked cart organized put away fresh linens cleaned rooms extensively cleaned bathrooms entry way kitchens stairs storage rooms etc.
Provided excellent customer service for those who came in; always made them feel at home and safe; willing to go above and beyond to ensure each guest special request was met; provided clean community kitchen and social area
On site catering coordinator
Cater2.me - Seattle, WA
March 2017 to May 2019
Traveled to different locations where I started setting up for a buffet style lunch for 50-350 people, greeted various vendors, did inventory count every meal as well left over count, cleaned extensively towards the end of every shift, provided guest with excellent customer satisfaction and always made a point to appease the company we were working with by paying attention to detail and trying to ALWAYS take the extra step
Sunday school teacher
Lifeway Church - Federal Way, WA
2012 to 2013
• Create lesson plans in line with the curriculum.
• Prepare and oversee weekly Bible lessons.
• Help with all the fundraising events related to the Sunday school department.
• Develop educational plays and skits.
• Attend weekly meetings with all assigned teachers and management staff.
• Respond to all Sunday-school related issues and offer guidance.
• Ensure that the designated area of the Sunday school is clean and presentable.
• Assign and explain homework.
• Assist children in completing assigned projects.
• Oversee the attendance record
•Made sure the children had a healthy yet desirable snack that met all children special dietary needs
• destinate a block of time to teach bible songs and exert children energy by dancing. Barista/Shift Supervisor
Mocha mommas & Cowgirls Espresso - Federal Way, WA 2006 to 2010
Open/close stand, Count cash register till, Prepare and serve hot or cold beverages (with an outstanding attitude) such as coffee, espresso drinks, blended coffees, or teas, order, receive & make stock list, check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning and storage of stocked items, properly clean, wash and sanitize (separate sinks) eating area, espresso machine, machine heads, wipe down steam wands, and lastly in between "rushes" I would occasionally create signs to advertise store products or events.
Cashier/Teller/Food Prep
Quality Food Centers (QFC) - Seattle, WA
2007 to 2009
I was a cashier/teller along with a cheese monger. I worked a wide range of hours, was an excellent team associate, very reliable, very hard working and provided excellent customer service. Hostess/Waitress
Red Robin; Verrazanos - Federal Way, WA
My job as hostess entailed wiping down any of the restaurants entry windows and doors to make sure a customers first impression is nothing but the best! I would do several tedious tasks throughout a shift for example: clean and sanitize all the menus, refill condiments and spices at each table, receive and process customers payment, upon seating guest immediately offer beverages to start". Education
High school or equivalent in GED
Highline Community college, - Des Moines, WA
September 2008 to December 2008
High school in Education
Decatur high school - Federal Way, WA
September 2004 to June 2008
Skills
• Customer Service (5 years)
• Child Care (7 years)
• Nanny (4 years)
• Hospitality (2 years)
• Barista (5 years)
• 10-Key (1 year)
• Housekeeping (2 years)
• Cleaning (6 years)
• retail sales (8 years)
• Communications
• Filing (1 year)
• Word
• Cash Register (7 years)
• Microsoft Office
• Excel
• Microsoft Outlook
• Google Docs
• Communication Skills (10+ years)
• Microsoft Word
• Microsoft Excel
• Cleaning Experience
• Coffee Experience (5 years)
• Front Desk (3 years)
• Cognitive Behavioral Therapy
• Behavioral Therapy
• Phone etiquette
• Daycare (6 years)
• Time management
• Early childhood education
• Guest services (5 years)
• Cash handling
• Teaching
• Caregiving
• Customer service
Languages
• English - Expert
• American Sign Language - Fluent
• Spanish - Intermediate
Certifications and Licenses
Infant/Adult CPR
April 2015 to Present
Performed and passed a written along with physcial test in order to recieve CPR certification. Food Handler Permit
March 2019 to March 2021
Bloodborne Pathogens
April 2015 to Present
Assessments
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient August 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Conscientiousness — Proficient
September 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Front desk agent (hotel) — Proficient
September 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer service — Completed
April 2021
Identifying and resolving common customer issues
Full results: Completed
Work motivation — Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Proficient
Front desk agent (hotel) — Proficient
September 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Cleaner fit — Proficient
August 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Customer focus & orientation — Proficient
September 2023
Responding to customer situations with sensitivity Full results: Proficient
Early childhood development — Proficient
March 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Retail customer service — Proficient
September 2023
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
August 2023
Influencing and negotiating with customers
Full results: Proficient
Building relationships for childcare providers — Proficient September 2022
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Parent Trust: Great Starts
February 2015 to October 2015
This class program is designed to help parents and caregivers from when they’re preparing for their first newborn to when they’re dealing with the ongoing challenges of raising a family. Infant and adult CPR certification is included this program. As well as proper and complete car seat installation training. In order to recieve certificate of completion you must attend 28 full classes and participate in class activity. DBT(Dialectical Behavior Therapy) Group
January 2016 to November 2016
Dialectical behavioral therapy (DBT) is a type of cognitive behavioral therapy. Cognitive behavioral therapy tries to identify and change negative thinking patterns and pushes for positive behavioral changes.
Additional Information
Current & up to date w/ FLU, dTap and MMR shots
COVID-19 Vaccinated
References
Nancy 330-***-****
Karmen 206-***-****
Chris 206-***-****
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