RAMI SULTAN

Irvine, California ***** ● 949-***-****● ad21kk@r.postjobfree.com

QUALIFICATIONS

Over 20 years of strong and diverse management background within the customer service industry. Focus is on providing excellent service and customer satisfaction.

● Excellent leadership skills

● Outstanding organization and attentive to details

● Bilingual: English and Arabic

● Highly industrious, goal oriented and motivated with a proven track record for a superior work ethic

● Remain flexible for schedule changes

● Accounts payable and receivable

● In-depth operations administration

● Creative problem solver

● Knowledge of MS Office

PROFESSIONAL EXPERIENCE

● Customer Service

● Handled various types of insurance policies from Auto to Home to Earthquake

● Assisted customers with questions or issues regarding their accounts received via phone or email correspondence, and received mortgage payments over the phone

● Analyzed customer insurance policies and membership

● Provided information to customers regarding insurance and membership benefits Sales Representative

● Provided product, systems and service support to clients

● Served as initial point of contact to open, close and maintain accounts

● Proactively solicited new residential mortgage business and sold mortgage products to meet established loan quality and production goals General Manager

● Maintained inventory by checking merchandise to determine inventory levels; anticipated customer demand

● Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate

● Managed staff, prepared work schedules and assigned specific duties WORK EXPERIENCE

09/22-08/23 Sr Care Representative Mechanics bank Irvine, CA 11/20 - 04]22 Mortgage Servicing Specialist U S Bank Irvine, CA 06/19 - 01]22 DISNEYLAND DISNEYLAND RESORT ANAHEIM,CA 03/17- 06/19 ACSC(AAA) AAA COSTA MESA, CA

05/15- 03/17 DISNEYLAND DISNEYLAND RESORT ANAHEIM, CA 07/14 - 05/15 Collections Coastline & Associates Irvine, CA 09/13 – 01/14 Manager R+M Pacific Rim Santa Margarita, CA 09/09 – 03/10 Customer Service and Sales Bank of America Brea, CA 03/07 – 07/09 Assistant Store Manager Rite Aid Pharmacy Anaheim, CA 06/02 – 03/07 General Manager Taco Bell Fullerton, CA EDUCATION

Vocational Degree - Computer Science Santa Ana, CA Career Development Institute

Contact this candidate