Joy Farrar

Education

MS Information Systems Management, NJIT

BS Marketing Management, NJIT

Work History

Server. The Garrison, Philipstown, NY

July 2022 to Present

Front Office Admin Dr. Michele Winchester-Vega and Associates in New Windsor, NY

March 2023 till April 2023

Check-in clients and accept payments.

Work with billing to make changes or send documents for processing.

Monitor Schedule for updates.

Painter VA Home in Montrose, NY

September 2022 - January 2023

Removed wall paper, spackled and painted. Touch ups around the facility

Some exterior painting.

VoIP Telephony Setup Lead Tech

Aspire, Pomona, NY September 2021 to January 2022.

Lead team to deploy VoIP Cisco phones to the end users and assemble and connect to network, as well as connect to desktops.

Met with Directors Managers and Project Managers to collect data and schedule installations and more.

Confirmed names, mac addresses and numbers are correct, swap out phones, replace network cables and escalate any issues.

Handled fax and/or printer issues.

Worked with my project manager, remotely, on statuses and reports and kept track of teams hours.

Set up phones for transfers and new hires.

Used MSAccess and Excel in order to maintain database.

Created surveys for the team to use for desktop visits to confirm all users have phones or need changes.

Contact via WebEx or in person, backend, and project managers to make changes, open up network ports, create drops and more.

IT Support Analyst

Provident Bank, Iselin, NJ August 2019 to May 2020

Troubleshoot login, browser, software and hardware issues, as well as Windows 10, Active Directory, Duo, Cisco VoIP and Jabber, VPN, TCP/IP, Citrix.

Assigned tickets to their appropriate departments via email or ticketing system.

Monitored group email.

Worked with vendors on printer issues.

Sent out notifications to new hires.

Emailed managers to confirm deletion of home directories for separated employees as well as handled the removal of this data.

Combined research findings from my teammates to report on missing accounts.

Created a spreadsheet to assist in the mass creation of accounts for various applications.

Review escalated tickets to see if I could resolve as well as contact employees to see if their issue(s) had been resolved yet.

Work Exchange

Ananda Ashram, May 2012 to May 2017.

Yoga Teacher, Interior and exterior painter, landscaping, kitchen staff and house keeping.

Retail Associate,

Home Depot, May 2019 to October 2019.

Sales Associate in Gardening, Cleaning, Hardware and Automotive.

Please note that I studied to become a yoga teacher and pursued a career as one since July of 2007.

Desktop Asset Management Manager,

2005 – 2007, J P Morgan Chase & Company.

Maintained databases. Assigned work for physical inspection. Resolved Data Anomalies, Extracted data for analysis.

Team Leader, Account Recertification, 2003 – 2005, J P Morgan Chase & Company.

Account Recertification duties included but not limited to creating reports for cost center reporting of AS400, Netware, NDS, Windows NT, Lotus Notes and Netscape accounts. Trained staff and vendors on MS Access. Maintained databases as well. Also submitted Matrixes to show the projects’ status. Trained staff.

Team Leader, Network Administration

1997 - 2003, J P Morgan Chase & Company.

Supported the trading environment. Network Administrative duties included the maintenance of databases, data security, generating reports for various projects and more for Novell, NT, Lotus Notes and AD.

Handled all the account and data security for transferring from one platform to another, ie NDS to WindowsNT.

Handled all disaster recovery changes, ie login scripts and profile path changes.

Submitted all change requests ie. login scripts when data was being moved, printers being added etc.

Point of contact for all projects, reports and escalated issues.

Handled several mergers and acquisitions.

Managed the development administration as well.Worked with Microsoft Office and MS Access/SQL.

Attended status weekly meetings to announce any changes.

Trained staff on systems and day-to-day activities.

Helpdesk Support,

Chase Bank November 1996 to July 1997.

Helpdesk support and liaison between non-trading and Trading Admin Group. Troubleshot desktop issues via the phone and entered data into ticketing system and assigned tickets to appropriate groups.

Had various employment experiences prior to Chase, I have been employed partime or full time during the summers since high school. Baby sat and had a paper route before High school.

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