Subject My Resume

From Big baby <ad21jf@r.postjobfree.com>

To: Big baby <ad21jf@r.postjobfree.com>

Date Today at 12:58 PM

Tiyanna McGahey

470-***-****

WORK EXPERIENCE:

Emory

Patient Service Representative

February 2019 August 2019

Reached out to patients via telephone informing

them of their outstanding balance and the reason

for the balance.

Answering patient calls and resolving any

questions they may have

Efficiently navigating client systems as well as our company system

Keeped track of necessary follow-ups/escal

ations

A conscious recognition/adhe rence to the

federal HIPPA law

Help Medicaid patients submitted claims

Epic experience

•Input electronic medical records, and updated Address and new insurance information daily to accurately

access charges.

•Provided information to insurance companies in order to assist with billing

•Referred individuals to outside agencies when unable to meet their needs.

. Help set up budget plans when needed for future

payments

•Calculated payment information, processed credit

card payments, and credited accounts according.

Balanced batch nightly.

Epic experience

Epic experience

Telephone Triage Assistant

August 2018-January 2019

Laureate Group

• Compile and record medical charts, reports, and

correspondence.

• Interview patients to complete insurance and

privacy forms.

• Receive insurance co-pay payments and post

amounts paid to patient accounts.

• Schedule and confirm patient appointments,

check-ups and physician referrals. Gave all lab

positive lab results

• Answer telephones and direct calls to

appropriate staff nurse as well as set up daily

appointments.

• Obtained pre-certs and prior authorization for all procedures.

Epic experience

Healthline Manager

August 2016 to April 2018

ARC-Southeast - Atlanta, GA

• Answer and documented calls to toll-

free Healthline and provided nonjudgmental

information, referrals, peer counseling and

advocacy on issues of birth control, pregnancy

testing, prenatal care, sexually transmitted

infections, pap smears and gynecologic care, etc.

• Coordinated ARC-Southeast volunteers that

provided transportation to appointments and

funding for callers in need of services.

• Researched and reports up-to-date knowledge

about relevant local, state, and national

reproductive justice policy issues.

• Used appropriate metrics to analyze program

data and develop reports to inform staff and Board about the status of the Healthline funding program and practical support network; evaluates and

reports on the Healthline and Practical Support

programs’ progress, reach, and impact.

• Maintain the monthly Healthline budget and

discuss any necessary changes with the

Executive Director based on need.

• Ensures that organizational growth is supported

Patient Advocate/Medical Assistant / Medical

Patient Advocate/Medical Assistant / Medical

Receptionist February 2013 to July 2016

Atlanta Women’s Center - Atlanta, GA

• Instructed patients on how to complete medical

paperwork.

• Checked in and check out each patient

• Responsible for scheduling appointments using

EMR system daily.

• Provided patients with accurate medical

information regarding procedures, and services.

• Assisted Low income families with funding

options.

• Assisted each patient in the recovery room while monitoring vital signs.

• Removed IVs

• Perform dipstick urinalysis

• Verified insurance

• Accomplishments: Became lead funding

advocate

Sales Associate

January 2011 to December 2012

Macy's - Atlanta, GA

• Retail Sales Associate

• Work as a team player in a fast-paced

environment, handling multiple priorities and

quickly learn new procedures

• Meet and exceed sales goals, customer service

and Star Reward loyalty program standards

• Enjoy meeting and interacting with customers

while demonstrating an enthusiastic and positive

attitude

Medical Front Desk

February 2010 to December 2011

Dr. James Roberts OB/GYN – Decatur, GA

• Assisted patients with check in/ out procedures

• Answered switchboard taking detail messages

• Verified insurance

• Set-up appointments followed up if appointment

were missed

• Set up rooms for daily exams

Medical Assistant

February 2009 to April 2010

Morehouse Medical Associate - Atlanta, GA

• Took accurate vital signs

• Assisted and set up rooms for physicians daily

• Assisted and set up rooms for physicians daily

procedures

• Help patients with check in requirements

• Answering multiple line phones and taking detail messages

• Inspecting waiting rooms for cleanliness and

neatness

• Took specimens for urinalysis and any other

testing

• Cleaned instruments daily

• Scheduled appointments daily

ADDITIONAL INFORMATION

POS & MICROS Computer Systems, Centricity,

Microsoft Office Works Microsoft Excel, Type 45 WPM Cpt,ICD-9 codes epic Greenway

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