Service Representative Patient
Resume:
Subject My Resume
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Date Today at 12:58 PM
Tiyanna McGahey
WORK EXPERIENCE:
Emory
Patient Service Representative
February 2019 August 2019
Reached out to patients via telephone informing
them of their outstanding balance and the reason
for the balance.
Answering patient calls and resolving any
questions they may have
Efficiently navigating client systems as well as our company system
Keeped track of necessary follow-ups/escal
ations
A conscious recognition/adhe rence to the
federal HIPPA law
Help Medicaid patients submitted claims
Epic experience
•Input electronic medical records, and updated Address and new insurance information daily to accurately
access charges.
•Provided information to insurance companies in order to assist with billing
•Referred individuals to outside agencies when unable to meet their needs.
. Help set up budget plans when needed for future
payments
•Calculated payment information, processed credit
card payments, and credited accounts according.
Balanced batch nightly.
Epic experience
Epic experience
Telephone Triage Assistant
August 2018-January 2019
Laureate Group
• Compile and record medical charts, reports, and
correspondence.
• Interview patients to complete insurance and
privacy forms.
• Receive insurance co-pay payments and post
amounts paid to patient accounts.
• Schedule and confirm patient appointments,
check-ups and physician referrals. Gave all lab
positive lab results
• Answer telephones and direct calls to
appropriate staff nurse as well as set up daily
appointments.
• Obtained pre-certs and prior authorization for all procedures.
Epic experience
Healthline Manager
August 2016 to April 2018
ARC-Southeast - Atlanta, GA
• Answer and documented calls to toll-
free Healthline and provided nonjudgmental
information, referrals, peer counseling and
advocacy on issues of birth control, pregnancy
testing, prenatal care, sexually transmitted
infections, pap smears and gynecologic care, etc.
• Coordinated ARC-Southeast volunteers that
provided transportation to appointments and
funding for callers in need of services.
• Researched and reports up-to-date knowledge
about relevant local, state, and national
reproductive justice policy issues.
• Used appropriate metrics to analyze program
data and develop reports to inform staff and Board about the status of the Healthline funding program and practical support network; evaluates and
reports on the Healthline and Practical Support
programs’ progress, reach, and impact.
• Maintain the monthly Healthline budget and
discuss any necessary changes with the
Executive Director based on need.
• Ensures that organizational growth is supported
Patient Advocate/Medical Assistant / Medical
Patient Advocate/Medical Assistant / Medical
Receptionist February 2013 to July 2016
Atlanta Women’s Center - Atlanta, GA
• Instructed patients on how to complete medical
paperwork.
• Checked in and check out each patient
• Responsible for scheduling appointments using
EMR system daily.
• Provided patients with accurate medical
information regarding procedures, and services.
• Assisted Low income families with funding
options.
• Assisted each patient in the recovery room while monitoring vital signs.
• Removed IVs
• Perform dipstick urinalysis
• Verified insurance
• Accomplishments: Became lead funding
advocate
Sales Associate
January 2011 to December 2012
Macy's - Atlanta, GA
• Retail Sales Associate
• Work as a team player in a fast-paced
environment, handling multiple priorities and
quickly learn new procedures
• Meet and exceed sales goals, customer service
and Star Reward loyalty program standards
• Enjoy meeting and interacting with customers
while demonstrating an enthusiastic and positive
attitude
Medical Front Desk
February 2010 to December 2011
Dr. James Roberts OB/GYN – Decatur, GA
• Assisted patients with check in/ out procedures
• Answered switchboard taking detail messages
• Verified insurance
• Set-up appointments followed up if appointment
were missed
• Set up rooms for daily exams
Medical Assistant
February 2009 to April 2010
Morehouse Medical Associate - Atlanta, GA
• Took accurate vital signs
• Assisted and set up rooms for physicians daily
• Assisted and set up rooms for physicians daily
procedures
• Help patients with check in requirements
• Answering multiple line phones and taking detail messages
• Inspecting waiting rooms for cleanliness and
neatness
• Took specimens for urinalysis and any other
testing
• Cleaned instruments daily
• Scheduled appointments daily
ADDITIONAL INFORMATION
POS & MICROS Computer Systems, Centricity,
Microsoft Office Works Microsoft Excel, Type 45 WPM Cpt,ICD-9 codes epic Greenway
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