Claims Adjuster Property
Resume:
RON K.
WILLIAMS
********.******@*****.***
Lawrenceville, GA 30043
Bold Profile
Complex and Large Loss Property Claims Adjuster with proficiency in evaluating losses and interpreting policies. In-depth experience completing assigned claims promptly and accurately. Personable and understanding with exceptional organizational skills. Analytical and innovative with first-rate problem-solving abilities. PROFESSIONAL SUMMARY
RELEVANT PROFESSIONAL EXPERIENCE
03/2021 - 12/2023, Daily Property Claims Adjuster, FKS Insurance Services, ASI Progressive Insurance, Remote
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04/2020 - 01/2023, Claims Examiner, Crawford and Company, USAA, Remote
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09/2017 - 04/2020, Catastrophe Complex Property Claims Adjuster, Global Risk Solutions, Security First Florida Insurance, Daytona Beach, FL & Remote
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04/2016 - 9/2017, Daily and Catastrophe Claims Adjuster, CNC Catastrophe & National Claims State Farm Operation Center, Johns Creek, GA
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02/2015 - 4/2016, Catastrophe Claims Adjuster, E.A. Renfroe State Farm Operation Center, Johns Creek, GA
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FKS Insurance Services - Daily Property Claims Adjuster Remote • 03/2021 - 12/2023
Crawford and Company - Claims Examiner
Remote • 04/2020 - 01/2023
PROFESSIONAL WORK HISTORY
• Resolved claims well exceeding $100K per claim
Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
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Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
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Mentored junior adjusters, providing guidance on best practices for efficient claims handling and decision-making processes.
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Used Xactimate to compile estimates for personal property and structure damage.
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From 11/2022 to 10/2023, worked on special projects team cleaning up loose ends on particular claims
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Reviewed field adjuster estimates to verify they are written within carrier guidelines
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SKILLS
• Analytical-Minded
• Excellent People Skills
• Insurance Policy Knowledge
• Logical
Excellent Time Management
Skills
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• Claims Investigation
• Project Management
• Critical Thinking
• Conflict Resolution
• Analytical Thinking
• Empathy and Compassion
• Organizational Skills
• Claims Evaluation
• Coverage Determination
• Personal Accountability
• Problem Solving
• Interpersonal Skills
• Decision Making
• Damage Assessment
• Multitasking Abilities
• Policy Interpretation
• Estimating Repair Costs
• Claims Processing
• Customer Service
• Time Management
• Relationship Building
• Decision-Making
• Team Collaboration
• Property Damage Assessment
• Active Listening
• Team Leadership
• Damage Itemization
Brookdale Community College
Lincroft, NJ
No Degree
Middlesex County College
Edison, NJ
Associate of Applied Science:
Automotive Technology
Villanova University
Villanova, PA
Project Management
EDUCATION
Global Risk Solutions - CAT Complex & Large Loss Property Claims Adjuster
Daytona Beach, FL • 09/2017 - 04/2020
CNC Catastrophe & National Claims State Farm Operation Center - Total Loss Auto Claims Adjuster
Johns Creek, GA • 04/2016 - 09/2017
E.A. Renfroe State Farm Operation Center - Catastrophe Auto Claims Adjuster
Johns Creek, GA • 02/2015 - 04/2016
Requested estimate revisions to ensure they are acceptable by the carrier
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Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
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Worked closely with counsel, attended settlement conferences, and depositions for residential and commercial claims
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• Work with public adjuster and attorney offices to resolve claims
• Resolved claims well exceeding $100K per claim
Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
•
Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
•
Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
•
Used Xactimate to compile estimates for personal property and structure damage.
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Enhanced customer satisfaction by efficiently managing total loss auto claims and providing prompt resolutions.
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Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
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Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
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Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
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Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
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Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
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MANAGEMENT EXPERIENCE
SUGAR HILL AUTOMOTIVE, SUGAR HILL, GA, 02/2013 - 02/2015, ASSISTANT SHOP MANAGER
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SUGAR HILL AUTOMOTIVE, SUGAR HILL, GA, 01/2013 - 11/2014, AUTOMOTIVE TECHNICIAN
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ABG CONTRACTORS, MORRISTOWN, TN, 10/2006 - 01/2013, COMMERICAL CONSTRUCTION FOREMAN/SUPERINTENDENT
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Alabama: 300*******
Florida: W280333
Georgia: 694961
Louisiana: 689286
Mississippi: 10747236
North Carolina: 8269579
Oklahoma: 100257568
South Carolina: 789152
Texas: 1991802
CURRENT INSURANCE LICENSES HELD
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