Senior Healthcare Trainer

Over ** years’ experience in Health Care. Senior Trainer that creates, designs, & executes training curriculum on market access across the commercial organization’s field teams. Specializing in account planning, coaching, and increasing sales goals. Work closely with senior leadership managing projects, ensuring alignment of training achieves the goal of putting patient first. Additionally, an executive sales & reimbursement professional in healthcare diabetes with strategic account management experience for 12 years in multiple therapeutic areas. Knowledgeable in Specialty Pharmacy and direct purchasing (buy & bill) for biologics. An expert in all types of medical and pharmacy benefits (i.e., regional, national, private, and public). Customer centric in educating health care providers from community to hospital outpatient settings and infusion centers for therapy administration.

Areas of Expertise

Account management in high volume sales territories Launch experience with new biologics, indications, and technology Educate on product acquisition and patient support programs Problem solves complex reimbursement issues via internal resources and tools Ability to train, mentor, and coach new hires and existing employees regarding sales and reimbursement topic.

Professional Experience

Roche/Genentech Learning, Skills & Development, SSF 2019 - present

Senior Trainer – Patient Experience

Create and deliver training programs that drive role effectiveness for the Commercial Field teams.

Implemented managed care training to Patient Access Liasson (PALs) in successful launch of new orphan drug, Spinal Muscular Atrophy (SMA) before policy coverage criteria

Lead and only Trainer on required TA-agnostic foundational payer coverage and policy training for all 681 cross portfolio Therapeutic Area Managers at Genentech.

Partnered with Access Solution/Case Managers/Patient Navigators developing scenarios-based solutions learning for patients denied drug coverage.

Exhibited an agile organizational mindset, negotiating business solutions in a complex and fast-paced environment.

Effectively manage stakeholder relationships while leveraging internal resources to collaboratively develop training programs.

Lead interdepartmental projects involving reimbursement activities. Developed training material and procedure manuals for business partners/vendors that support our patient assistance programs.

Collaborated with GPF to identify and implement training with Patient Experience (Clinical Education Managers) to identify access solution strategies.

Fostered strong connections and collaborated with field, marketing & operations for maximum impact.

Proactively shared insights with teams and CMG partners to influence and support an integrated customer experience.

Demonstrated knowledge of healthcare issues, trends, and need in healthcare reimbursement and the managed care environment.

AstraZeneca Pharmaceutical, San Francisco, CA 2007 - May 2019

Executive Diabetes Specialist

Manage Care and Market Access Lead for West Area Region

Experienced at defining sales and training objectives with key external clients by establishing solid communication, while managing timelines and key targets.

Onboarded/trained internal systems (Veeva/Matrix/Sales tools) to new representatives, shortening learning curve with business opportunity tools.

Worked with System Account Teams, assisting with prioritizing account projects and initiatives that address changing customer & amp; market requirements that presents partnership opportunities.

In-depth knowledge of diabetes market, demographic, manage care and program initiatives.

Excelled in analytical and problem-solving skills to lead strategic analytics, insights and reporting while maintaining a strong customer and patient focus.

Worked to develop key “Thought Leaders” practice managers and medical staff to ensure understanding of product goals and initiative.

Successfully launched in different therapeutic areas (immunology, pain management, diabetes, anti-psychotics, cardiovascular, gastroenterology).

Evaluated and interpreted rebate cards utilization data and market demographics, including market share data for primary or secondary facility service lines, ensuring that sales priorities are identified for both physicians and patient populations.

Interpreted current physician referral patterns, trends, and financial margins, ensuring that sales resources are optimized.

Roche Genentech, 1997 - 2007

Clinical Specialist /Management Associate

Supported health care providers and their staff with Genentech’s therapies providing education on product acquisition options, patient assistance programs and resources.

Created and led strategic business plans with field and home office partners to ensure streamlined and timely access to Genentech therapies.

Local market expert on health insurance plan trends (public and private), payer policy criteria, prior authorization requirements and process, claims billing, coding, specialty pharmacies, direct purchasing, and provider reimbursement.

Troubleshot and developed strategies regarding insurance coverage barriers and product distribution issues (i.e., assist with insurance coverage denials and product shipment delays).

Investigated denied coverage of Genentech’s products and identified the insurance companies' appeal process. Researched clinical trial for updates regarding diagnosis, active and pending indications.

Education

Master of Science (M.S.), Business Management

Indiana Wesleyan University, Indiana

Bachelor of Science – Human Service/Counseling & Administration

Notre Dame de Namur University

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