MICALA FORD

Oklahoma City, OK - 405-***-****

ad21h6@r.postjobfree.com - @micasesthetics

www.facebook.com/micasesthetics

LICENSED AESTHETICIAN

Profile

Experienced medical clinic/medical spa Aesthetician with extensive training and diverse service offering. Delivers highest standards of quality performance and customer experience. Entrepreneurial-minded professional who knows how to successfully grow and maintain loyal clientele. Follows recommended processes and protocols for product applications from start to finish with an emphasis on product education and proper home care. Education & Certifications

• Licensed Esthetician, Bethany Beauty College – Bethany, OK, 2018

• Certified Practitioner, Simply Sugar, 2017

• Laser Certified, Viora, 2018

• Dermaplaning Certified, Dermadept, Inc., 2018

• Completed coursework towards B.A., General Studies, Oklahoma

• Christian University – Oklahoma City, OK 2010 - 2011 Experience

Azalon Aesthetics(a medical spa) – Yukon, OK

Aesthetician/Booth Renter 1/2020-1/2021

● Delivered across-the-board laser, micro needling, and facial treatments in a medically directed spa. Wilson Medical Clinic – Yukon, OK

Aesthetician/Booth Renter 4/2019-Present

● Provides laser hair removal, IPL pigmentation, IPL acne, IPL skin rejuvenation and other treatments in a hormone therapy clinic setting.

Touch of Grace Spa – El Reno, OK

Esthetician 6/2019-Present

● Offers a variety of services including waxing facials, brows, and lashes. Slate (a spray tan salon) – Nichols Hills, OK

Esthetician 1/2019-6/2019

● Delivered services that included dermaplaning, Gua Sha facials, spray tanning, and reception. In-Home Esthetician – Bethany, OK 2018-2020

● Provided basic facials, sugaring, and eyebrow shaping to personal clients.

● Hosted sugaring parties.

Seagate Experience_- Oklahoma City - OK

Engineering Technician I (Customer Service - Call Center) - April 16th 2012 - December 16th 2016

● Bilingual Agent supporting Technical Support, Warranty, Presale’s, Data Recovery, ANP and Network for the Portuguese Department.

● Coaching new incoming Agents and assisting current Agents with difficult issues that arise.

● Resolving Reclame Aqui to prevent legal issues.

● Authorizing and resolving Backlog.

● Resolving NPS Detractors.

● Taking and translating kudos from satisfied customers.

● Translating various documents, training material and anything else required.

● Reviewing and updating Brazil WWFG inventory.

● Assist other Agents with Warehouse-related issues.

● Resolving issues with UPS distribution center in Brazil.

● Working on Tampered and Fraud cases.

● Creating documents and spreadsheets to help the team.

● Working with Cal-Comp drives and issues.

Other Work Experience Waterford Marriott Hotel - Oklahoma City, OK

Front Desk Clerk - January 9th 2012-April 15th 2012

● Duties include checking guest’s in and out, answering phones, working with customer service, attending to guest needs, running errands.

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Oklahoma Christian University - Edmond, OK

Maintenance June 1st, 2011 – September 9th, 2011

● Duties include painting, cleaning, general repairs, processing work orders, and preparing campus for upcoming school year.

Receptionist - August 2010 – April 2011

● Duties include answering phones, letting people in rooms, answering questions, and making announcements, assisting students.

Traits

• Planning/Organizing. Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

• Problem-Solving/Reasoning/Creativity. Innovative problem-solver who can generate workable solutions and resolve complaints.

• Teamwork. Resourceful team player who excels at building trusting relationships with customers and colleagues.

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• Honesty/Integrity/Morality. A professional whose honesty and integrity provide for effective leadership and optimal business relationships.

• Adaptability. Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.

• Reliability. Dependable, responsible contributor committed to excellence and success.

• Professionalism. Conscientious go-getter who is highly organized, dedicated, and committed to professionalism.

• Multicultural Sensitivity/Awareness. Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings, both in English and Portuguese.

• Communications Skills (listening, verbal, written). Exceptional listener and communicator who effectively conveys information verbally and in writing. GENERAL

QUALIFICATIONS

● Customer Service

● Consultative Selling

● Client Relationships

● Schedule Management

● Active Listening

● Product Education

● Home Care Education

● Planning & Organization

● Reliability & Integrity

● Multicultural Sensitivity

● Polished Communicator

● Excel Spreadsheets

● Correspondence

● Bilingual: English &

Portugues

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