562-***-****

ad21h1@r.postjobfree.com

Moreno Valley, 92553

C O N T A C T

S K I L L S

E D U C A T I O N

W O R K E X P E R I E N C E

Customer service

HIPPA

Medical Billing

Data Entry

Sociology

Long Beach City College

1993-1997

Patient Registration Rep.

PIH Health Physicians Santa Fe Springs, CA

Warmly welcomed 50-60+ Patients per shift coordinated check in, verified and collected insurance/copay(or payment plan details), scheduled future appointments and directed them to their assigned destination. Managed 3 phone lines and facilitated over 60+ calls/ day with clients, vendors, providers and staff also maintained in coming and outgoing faxes. Maintained a organized clean professional work space and waiting area. Provided excellent customer service with a helpful friendly attitude Provided administrative and clerical support via AM, PM, SRIS,Phreesia and EMR systems

Coordinated pick up and delivery of express mail services, unpacked inventory and stocked supplies.

Lastly smoothly managed the day to day front desk operations for a busy outpatient clinic.

August 2019-Present

R E F R E N C E S

Y V O N N E M I L E S

Financial Counselor/ Admitting Rep

Anaheim Global Medical Center Anaheim, CA

Employee of the Quarter

No Absences

No Tardies

Highest Collector

Sept, 2003 - June 2019

562-***-****

Georgia Holcomb

ad21h1@r.postjobfree.com

562-***-****

Arriel Smith

ad21h1@r.postjobfree.com

Awards & Aknowledgements

Answered incoming phone calls from customers gave assistance according to the customer needs included but not limited too: benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)s, and any other necessary information during inbound and outbound contact Managed authorizations for both inpatient and ER patients, including follow ups with case management and insurance companies.

Completed daily consensus for all OB/ICU/TELE admissions Made all attempts to resolve all member disenrollment/cancellation requests, complaint/grievances, and assisted the member with their questions or concerns.

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