EDWARD FERNANDEZ *** SW ** AVENUE

MIAMI FL *****

646-***-****

ad21fk@r.postjobfree.com

EXPERIENCE

* ***** ******** ******/ *** OSPREY—Restaurant

General Manager

Feb 2017- Dec 2020

● Analyzes and resolves work problems or assists employees in solving work problems

● Manages in compliance with established company policies and procedures, along with local, state, and federal laws and regulations

● Proactively manage sanitation, maintenance, security and prevention of injury from accidents to ensure the safety of guests and staff

● Supervises daily shift operations in absence of Assistant Restaurant Manager

● Accurately execute all Company initiatives and policies with improvement to quality, service and operations while ensuring employee compliance

● Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

● Adheres to all work rules, procedures and policies established by the company, including but not limited to, those contained in the Employee Handbook.

Sheraton Hotel NY / Springhills Hotel NY/ — Director of Operations

Jan 2020- Mar 2022

● Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

● Delivered exceptional client experiences through hands-on leadership of associates and managers.

● Built and maintained loyal, long-term customer relationships through effective account management.

● Designed sales and service strategies to improve revenue and SKILLS

Cross-Functional Team

Management

Sales Team

Development

Policy/Program

Development

Supervision and

Training

Performance

Improvements

Problem Anticipation

and Resolution

Sales Tracking

Employee Motivation

Performance Evaluation

and Monitoring

Records Organization

and Management

Human Resources

Oversight

Staff Development

Cost Reduction

Hiring and Onboarding

Resource Allocation

Recruitment and Hiring

Decision Making

Staff Scheduling

Assignment Delegation

Administrative

Management

Business Leadership

Training Management

Attention to Detail

Budget Development

retention.

● Managed shrink processes and inventory levels for corrective action planning to save costs.

● Complied with company policies and government regulations to prevent and detect rule violations and protect organizations from fines and lawsuits.

● Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.

● Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

● Maximized time and manpower by consolidating data, payroll and accounting programs into a centralized system.

● Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements. Puravida Miami Florida. — General Manager/Corporate Trainer Manager

Apr 2022- CURRENTLY WORKING

● Developed business plans to address labor hours, personnel management, and facility costs

● Mitigated corporate risk, analyzing operational processes to identify and resolve process deficiencies

● Identified and drove improvement opportunities in service, quality, and employee productivity.

● Collaborated with multi-disciplinary staff to improve overall patient care and response times.

● Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.

● Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.

● Led and motivated over 70 people + employees through supervision, training and coaching on duties and daily operational activities.

● Explained goals and expectations required of trainees.

● Monitored, evaluated and recorded training activities or program effectiveness.

● Suggested and offered specific training programs to help workers maintain or improve job skills.

● Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.

EDUCATION

City University of New York—Bachelor Degree

APR-2019

Psychology, Sociology, And Human Services

Expense Monitoring

Information

Confidentiality

Project Management

Team Building and

Leadership

Financial Oversight

Recordkeeping and File

Management

Network Administration

Work Planning and

Prioritization

Resourceful and

Analytical

Verbal and Written

Communication

Training and

Development

Supplies Ordering

Contract Administration

Customer Service

Employee Supervision

Timesheet Processing

Supply Chain

Writing and Verbal

Communication

Product Tracking

Order Placement

Management Software

Budgetary Planning

Schedule Coordination

Time Management

Focus Group

Coordination

Team Exercises

Simulation Leadership

Training Method

Development

LANGUAGES

SPANISH /ENGLISH

BILINGUAL

Summary

A dynamic, results-oriented Restaurant General Manager and Sales/Marketing Professional offering focused leadership to drive sales and profitability in highly competitive markets. outstanding communications skills, both with guests and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees.Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.

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