Angie Williams

Grand Prairie, TX *****

ad21f2@r.postjobfree.com

+1-678-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

New Era Insurance - Arlington, TX

June 2023 to September 2023

Exclation manager// Debt collector

AT&T - Grand Junction, CO

October 2020 to September 2022

I collected money and helped customers with payment plans and options Logistics Specialist

Pacific - Jackson, TN

March 2018 to January 2022

I handle the (money)part of the factory i make sure all the correct papers are in the correct place i help employees find what they are looking for

Cake Decorator/Bakery Clerk

Sweet tooth Bakery by Angie - Colorado Springs, CO June 2017 to February 2019

• take orders and specify what the customer wants

• fulfill orders

• keep stock and order supplies

• decorate cakes,cupcakes,and cookies

Owner and operator

Babycakes Bakery and Catering - Grand Junction, CO September 2011 to May 2017

I owned and run this business. I sit down with the clients and I drafted the cakes and made catering menus for clients. always meeting and exceeding expectations. Trained crew ordered supplies and kept inventory. Always managed an a+ with health inspections Caregiver/Personal Assistant

Home care of the grand valley - Grand Junction, CO October 2012 to September 2016

Did assignments that was set up by the client

Preformed household chores for client

Ran errands

Kept track of times dates and activities turn in each week Secretary/Receptionist

Carman and sons law firm - Ithaca, NY

March 2002 to October 2015

Answered phones directed calls took messages uploaded documents took notes filed paper work. Directed clients set dates and times made follow up calls Manager

AT&T Premium Retailers - Grand Junction, CO

May 2010 to September 2014

I took escalated calls from customers advised of outstanding bills collected payments helped customers fix problems with their phoned

Manager

StarTek/AT&T - Grand Junction, CO

March 2010 to September 2013

I took escalated calls related to customer phones and bills collected money explaining what needed to be done to continue services

General Manager

Premier stelth - Ithaca, NY

March 2001 to January 2013

I took line leads and trained as management

I took all data and input it in records for each shift each day I made sure we reach our target goals per day per week I lead through example as I believe respect is earned not given Head Chef

Cornell University - Ithaca, NY

August 2001 to May 2011

I managed kitchen in frat houses worked with vegan clients also. Ordered food planned menus for each week also special events and parties. Kept inventory and stock. Fine dining and casual Cashier

February 2008 to November 2010

I worked at a gas station in Colorado I opened some days and closed counted the money for the drawer both starting of the day and closing of the day I did money drops and also counted out money exchanges and night time closing

Press Operator/Assembly

Dura Automotive Systems - Milan, TN

May 2000 to July 2006

Assembled brake lines for cars and trucks /press operator/ made conduit Car sales manager

January 1993 to October 2000

I managed a private owned car lot

I made charts and made scheduling for employees

I trained people in car selling standards and also worked with customers to up sell cars. Supervisor/Manager

Burger King - Ithaca, NY

September 1991 to June 1995

I made schedules

Handled money

Deposits to bank

Filled in when needed

Always by the motto Respect is earned not given and lead by example Supervisor

August 1988 to May 1991

I supervised 25 people

I made schedules counted money took safe deposits to the bank and also I was the hiring and firing manager. I also filled in when needed if there were call outs Education

culinary arts in food service mgment

Cornell University - Ithaca, NY

August 2001 to May 2011

Diploma in general

Milan High School - Milan, TN

August 1986 to May 1989

Skills

• Pastry Chef

• Cake Decorating

• Menu Planning

• Personal Assistant Experience

• Catering

• Kitchen Management Experience

• Food Preparation

• Supervising Experience

• Restaurant Experience

• Time management

• CRM software

• B2B sales

• Microsoft Office

• Supply Chain

• Culinary Experience

• Customer service

• Accounting

• Analysis skills

• Cash handling

• QuickBooks

• Employee relations

• Human resources

• Assembly

• English

• Communication skills

• Sales

Certifications and Licenses

First Aid Certification

Assessments

Administrative assistant/receptionist — Completed

February 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have been a customer service rep for 3 years at StarTek I ewas promoted to manager with in the first year. I helped customers with paying bills and also helped with any issues customer would have or complaint worked to find a suitable solution for customer and company

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