Customer Service Representative
Resume:
Angie Williams
Grand Prairie, TX *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
New Era Insurance - Arlington, TX
June 2023 to September 2023
Exclation manager// Debt collector
AT&T - Grand Junction, CO
October 2020 to September 2022
I collected money and helped customers with payment plans and options Logistics Specialist
Pacific - Jackson, TN
March 2018 to January 2022
I handle the (money)part of the factory i make sure all the correct papers are in the correct place i help employees find what they are looking for
Cake Decorator/Bakery Clerk
Sweet tooth Bakery by Angie - Colorado Springs, CO June 2017 to February 2019
• take orders and specify what the customer wants
• fulfill orders
• keep stock and order supplies
• decorate cakes,cupcakes,and cookies
Owner and operator
Babycakes Bakery and Catering - Grand Junction, CO September 2011 to May 2017
I owned and run this business. I sit down with the clients and I drafted the cakes and made catering menus for clients. always meeting and exceeding expectations. Trained crew ordered supplies and kept inventory. Always managed an a+ with health inspections Caregiver/Personal Assistant
Home care of the grand valley - Grand Junction, CO October 2012 to September 2016
Did assignments that was set up by the client
Preformed household chores for client
Ran errands
Kept track of times dates and activities turn in each week Secretary/Receptionist
Carman and sons law firm - Ithaca, NY
March 2002 to October 2015
Answered phones directed calls took messages uploaded documents took notes filed paper work. Directed clients set dates and times made follow up calls Manager
AT&T Premium Retailers - Grand Junction, CO
May 2010 to September 2014
I took escalated calls from customers advised of outstanding bills collected payments helped customers fix problems with their phoned
Manager
StarTek/AT&T - Grand Junction, CO
March 2010 to September 2013
I took escalated calls related to customer phones and bills collected money explaining what needed to be done to continue services
General Manager
Premier stelth - Ithaca, NY
March 2001 to January 2013
I took line leads and trained as management
I took all data and input it in records for each shift each day I made sure we reach our target goals per day per week I lead through example as I believe respect is earned not given Head Chef
Cornell University - Ithaca, NY
August 2001 to May 2011
I managed kitchen in frat houses worked with vegan clients also. Ordered food planned menus for each week also special events and parties. Kept inventory and stock. Fine dining and casual Cashier
February 2008 to November 2010
I worked at a gas station in Colorado I opened some days and closed counted the money for the drawer both starting of the day and closing of the day I did money drops and also counted out money exchanges and night time closing
Press Operator/Assembly
Dura Automotive Systems - Milan, TN
May 2000 to July 2006
Assembled brake lines for cars and trucks /press operator/ made conduit Car sales manager
January 1993 to October 2000
I managed a private owned car lot
I made charts and made scheduling for employees
I trained people in car selling standards and also worked with customers to up sell cars. Supervisor/Manager
Burger King - Ithaca, NY
September 1991 to June 1995
I made schedules
Handled money
Deposits to bank
Filled in when needed
Always by the motto Respect is earned not given and lead by example Supervisor
August 1988 to May 1991
I supervised 25 people
I made schedules counted money took safe deposits to the bank and also I was the hiring and firing manager. I also filled in when needed if there were call outs Education
culinary arts in food service mgment
Cornell University - Ithaca, NY
August 2001 to May 2011
Diploma in general
Milan High School - Milan, TN
August 1986 to May 1989
Skills
• Pastry Chef
• Cake Decorating
• Menu Planning
• Personal Assistant Experience
• Catering
• Kitchen Management Experience
• Food Preparation
• Supervising Experience
• Restaurant Experience
• Time management
• CRM software
• B2B sales
• Microsoft Office
• Supply Chain
• Culinary Experience
• Customer service
• Accounting
• Analysis skills
• Cash handling
• QuickBooks
• Employee relations
• Human resources
• Assembly
• English
• Communication skills
• Sales
Certifications and Licenses
First Aid Certification
Assessments
Administrative assistant/receptionist — Completed
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have been a customer service rep for 3 years at StarTek I ewas promoted to manager with in the first year. I helped customers with paying bills and also helped with any issues customer would have or complaint worked to find a suitable solution for customer and company
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