Denice Wirtz

** ******* ******, *******, ** *****

ad21et@r.postjobfree.com 781-***-****

Project Manager with over 15 years of experience in Information Technology

Professional Summary

Initiative-taking, adaptable, collaborative, results oriented IT Professional with strong organizational, communication, facilitation, and leadership skills. Proven history of delivering solutions in complex environments with diverse teams. Certified Agile Scrum Master (CASM) and Certified Scrum Product Owner (CSPO) with experience in Scrum and Kanban and a passion for Agile principals. Certified Business Analyst with over 15 years of experience. Ecommerce Product Manager with 5 years of experience in both building and improving proprietary web solutions. IT Project Manager experienced in implementing D2C Ecommerce solutions at a global level involving Internal stakeholder, IT, SaaS providers and other third-party vendors. Retail Experience including Customer Management Systems, Product Information Management Systems, Inventory Management, Planogram, POS, and Financial System Integrations. Recommendations available upon request

Microsoft Office 365 including Project and Visio, Adobe, Domo, IBM Rational RequisitePro and ClearQuest, JIRA, MS Teams, SharePoint, Confluence, Version 1, Clarity, Miro, and Axure.

Professional Experience

Shark Ninja, Needham, MA

Project Manager/Business Analyst (April 2020 – January 2023)

PM/BA in Shark Ninja’s Project Management Office. Assigned primarily to a variety of D2C Ecommerce Projects around the implementation of Intershop’s ecommerce platform in multiple countries. These efforts included integrations of third-party solution providers, security and privacy improvements, SEO (search engine optimization) improvements, web services and data feeds.

Led multiple Agile teams working on parallel tracks within the larger project. Led Quality Assurance Testing and User Acceptance Testing.

Provided Daily and Weekly progress reports and metrics to Senior Leadership. Planned and executed releases through implementation, hyper-care and transition to support.

Collaborated with stakeholders and the BI team to deliver enterprise reporting for eCommerce data using Domo Reporting and a SQL server database.

Sonesta, Newton, MA

Product Manager (March 2019 – March 2020)

Product Manager, Business Analyst and QA Analyst for Sonesta Hotel’s Marketing Systems. This is a contract position. End to End responsibility for the Product Roadmap, Requirements, Release Management and QA Testing as well as day-to-day Support of Sonesta’s Marketing Systems including the Customer Relationship Management System and Finance.

Staples, Framingham, MA

Product Manager and Scrum Master (January 2017 - February 2018)

Scrum Master and Product Manager for the team responsible for the design and development of a proprietary Global Pricing Service.

Developed and maintained Roadmap, Backlog, Epics, and User Stories. Provided system diagrams detailing overall Pipeline which includes services, internal systems, databases (Couchbase and Mongo dB), and other legacy systems. Instituted Daily Stand Up, Sprint Planning and Retrospectives. Represented the team in Scrum of Scrums.

Played a pivotal role in the Price Pivot Project that revolutionized the way an individual customer’s pricing was determined. Built Business Case, Functioned as Project Manager, and Led the End to End testing phase, collaborating with a total of eighteen teams.

Senior Product Manager (July 2015 - January 2017)

Senior Product Manager responsible for Staples Exchange, a proprietary Vendor portal. Collaborated with Senior Leadership, IT and Business Leads, and other stakeholders to define product strategy and articulated that strategy to all stakeholders.

Defined and maintained Roadmap, Prioritization of the Backlog, Prioritization of Epics and User Stories and UI/UX wireframes. Ownership of Acceptance Testing and approval of all releases. Develop Business Cases for new features and functions.

Product Manager (July 2014 - July 2015)

Product Manager for Staples Exchange. Functioned as Scrum Master for a newly formed team, implementing Agile for the first time. Mentored and coached the diverse team through all Agile Events, challenges, and roadblocks, which resulted in a strong, collaborative team that delivered MVP of our first release on time and under budget. Organized and facilitated Pointing and Grooming, Sprint Planning, Daily Stand-up Meetings, Sprint Reviews and Retrospectives, Demos, Release Planning, and other Scrum-related meetings. Elicited and translated User needs into requirements documents. Developed screen mocks. Collaborated with onshore and offshore development teams and Negotiated scope with Business Partners. Prioritized Backlog and maintained Roadmap.

Consultant Business Analyst (August 2013 - July 2014)

Lead Business Analyst on Staples Exchange a proprietary Drop Ship Platform project. Led contract BA’s and business leadership through early scoping exercises. Developed strong collaborative relationships with Business, IT and Vendor Partners. Defined initial requirements and developed screen mocks.

Principal Business Analyst (October 2010 - August 2013)

Lead BA on Invoice My Account, a complex project involving six different IT organizations, multiple business teams and a BA team comprised of 3-5 resources.

Led BAs for Shared Order Management Downstream Systems track. which included the design and implementation of a SQL mirror database for reporting. Scrum Master on 6 month all hands effort to complete the Macro Designs for Shared Order Management System.

Senior Business Analyst (August 2008 - October 2010)

Lead BA on SOA Services for the implementation of IBM’s Sterling Order Management System. The team defined twenty-six new services for internal development.

Functioned as SME on the bulk of the services included a Financial Posting Service, Payment Processing Service and Fraud. Provided continuity, issue identification and resolution across project silos, provided organization and leadership in spaces where Project Managers were not available, provided SME knowledge and Project Management for End-to-End testing.

Led a mid-project, Agile transition and filled the Scrum Master role for the bulk of the design and development phases.

BJ’s Wholesale Club, Natick, MA

Senior Business Analyst/Project Manager (April 2005 - August 2008)

Managed activities in complex process and solutions design, development, testing, and implementation of enterprise level efforts such as JDA Merchandise Planning and Replenishment by SKU. Other Projects included: ECommerce Redesign and Site Search, Global Data Sync, Perishables Assessment, Scan Receiving and an Access Database for business reporting. Mentored BAs and led the effort to incorporate industry standard process and tools into SDLC.

Business Systems Interface Analyst (June 2002 - April 2005)

EDI Coordinator (January 2000 - Jun 2002)

Education

Mass Bay Community College - Business Courses

B2T Training - Certified Business Process Analyst

Manager Mechanics - IT Leadership and Management Certification

Dale Carnegie - High Impact Presentations

Certified Agile Scrum Master™ (CASM)

Certified Scrum Product Owner ™ (CSPO)

Currently pursuing Certified Associate in Project Management ™ (CAPM)

Professional Memberships

Scrum Alliance

Project Management Institute

Toastmasters International – past President and Founder – Speakeasy Toastmasters Chapter, Natick, MA

International Institute of Business Analysis – past Chair of Member Quality – Greater Boston Chapter

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