John D. Eitner

*** ******* **.

Berea, OH *****

H# 440-***-**** / C# 440-***-****

Email: ad21ee@r.postjobfree.com

OBJECTIVE

I am looking for a low to mid-level position in management that will provide the opportunity for advancement.

EDUCATION 1993-1997 The Ohio State University Columbus, OH

BA in Finance/Real Estate

WORK EXPERIENCE 2/1999-9/2023 Key Bank NA Brooklyn, OH

Foreign Exchange - Operations Supervisor/Team Lead, 12/2003 – 9/2023

-Developed and implemented procedures that minimized loss and followed OCC guidelines (reduced losses from between $50,000-100,000 to less than $1,000 in 5 of last 6 years)

-Supervised group of 3-4 people to ensure that all transactions are processed and related procedures are followed in a timely and accurate manner

-Assisted manager with development and implementation of our DRP (Disaster Recovery Plan) and carried out testing at our off-site

-Daily contact with Front and Middle Office in order to update client credit limits

-Back-up to manager, work flow coordinator, and projects

-Clear weekly account charges from our Nostro accounts

-Reconcile over 100 bank deals daily and makes sure nothing is open for value date

-Worked with manager to complete associates DHP/PAR reports

Foreign Exchange - Analyst II, 12/2000 - 12/2003

-Balance 26 open Nostro accounts on daily basis

-Researched missing payments on clients behalf and open credits to our accounts to minimize losses to clients as well as the bank due to O/D charges and lost interest

-Daily contact with Front Office and clients in order to resolve disputes and open items

-Monitored USD accounts and passed all the proper G/L’s to clear outages and open items

-Investigated outages on internal G/L accounts

Foreign Exchange - Operations Specialist, 3/2000-12/2000

-Verified over 100 transactions same day instructions are received

-Worked directly with Front Office and clients to obtain information to verify deals

-Provided exceptional customer service for internal and external clients

-Supported 4 regions including Interbank Desk

-Ensured all deals were verified prior to value date

Collections - Adjuster I, 2/1999-3/2000

-Direct customer contact on both incoming and outgoing calls

-Arranged payment plans to bring clients current on mortgages and later, marine and RV vehicles

-Followed repo arrangements from start to finish

-Managed own workflow queue

KEY COURSES

-Working as a Team

-Delivering Great Service

-Communication and the Client Experience

-Client Service Attributes

SKILLS

-Proficient with Microsoft Word, Excel, Power Point and Office Visio

REFERENCES

- Available upon request

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