Richard C. Kassal

*** ****** ***** **.

Toccoa, GA 30577

Cell 706-***-****

rich.kassal@gmail,com

EMPLOYMENT OBJECTIVE

I am a retiree who has continued to work on a part-time basis in order to remain engaged, active and socially involved. I work because I want to work not because I must work. This attribute makes for a dedicated and dependable employee. I have a strong desire to deliver the highest level of customer service. I have been commended by employers on my problem-solving skills, multi-tasking ability, and team building relationship with fellow employees.

EXPERIENCE:

Fannin County Chamber of Commerce January 2020 – March 2022(moved from Fannin County)

-Information Specialist

Responsibilities: Determine tourists’ needs in order to provide them with the maps, literature, and material that will make their visit to our area a memorable experience. Maintain stock and cleanliness in the Visitors Center. Relay information to the Chamber’s staff regarding Chamber members activities so they can be promoted and advertised. Maintain contact with Chamber members for their feedback and needs. Promote local tourism and encourage tourists to support the members’ businesses.

Mercier Orchards August 2017- January2020 (laid off, eliminated part time help)

-Sales Associate

Responsibilities: Utilized as a multi-functional employee. Depending on the needs of the service I was designated as a roving Good Will Ambassador and customer greeter charged with fulfilling customers’ special requests and enhancing their shopping experience. I also worked the e-commerce department accepting orders, filling the orders then shipping the required products. I worked the Sample Counter interacting with customers to enlighten them on our various products and produce. If necessary, I have worked as a bagger, cashier, café helper, forklift operator, stocker, or any position that needed assistance.

Reynolds & Associates March 2015 -March 2017 (resigned, moved to Georgia)

-Administrative Assistant

Responsibilities: scheduling of Geo-tech tests and inspections for concrete, asphalt, compaction, foundations, and water and sewer service. Transcribed the Field Techs’ information into reports for the Professional Engineer’s approval and dissemination. Tracked and scheduled maintenance of laboratory testing equipment, nuclear field density testing equipment and motorized equipment. Filed and/or disseminated all paperwork as required by government agencies and clients.

Hansen Glass Inc. 2000 – July 2014 (resigned to pursue personal interests)

-Office Manager

Responsibilities: Scheduling work for glaziers and auto glass technicians, developing and presenting price quotes to customers, ordering and receiving product and supplies, maintaining and filing office records, accounts payable and receivable, managing office assistant(s), producing business plans and reports. Improving customer relations and conflict resolution was a major part of the job.

(Eagle) Lowe’s Home Improvement Store 1998 - 2000 (resigned to accept employment at Hansen’s)

-Quick Help

Responsibilities: Assisted any department in need of help because of excess workload or lack of technical knowledge, relieved management when out-of-service for meetings, served as a “Good Will Ambassador” when working the “racetrack”, ordered and stocked product. Helped load product at the dock when necessary. Acted as a technical advisor to employees when they lacked product knowledge.

United Airlines

-Customer Service Representative Denver 1993 – 1998 (retired)

Responsibilities: Ticket sales, customer relations, cashiering operation, customer service planning and operations support, leader of various task teams and employee focus groups, development and delivery of training programs.

-Customer Service Representative Oklahoma City 1989 – 1993 (moved to Denver for retirement)

Responsibilities: Ticket sales, customer relations, station operations, flight planning and aircraft weight and balance with related ramp operations duties.

-Manager of Station Operations Oklahoma City 1983 – 1989 (left management to transfer)

Responsibilities: Long and short term planning, organizing, staffing, and directing the station’s sales and operations, personnel administration of 50 employees, responsible for an operating budget of $7.5+M annually

-Assistant to the Vice President Denver 1982 – 1983 (promoted)

Responsibilities: Administrative assistance in areas of sales and operations, development of trimester operating budgets and presentations to senior management, the coordination of new station start-ups, the business management of the Vice President’s Office and management of its staff.

-Station Planning Manager Denver 1981 – 1982 (promoted)

Responsibilities: Hour by hour coordination of the station’s operation and interface with the Company’s overall operation, supervision of the Control Centers operatives in customer service planning, ramp planning, maintenance planning, air freight planning, flight planning and weight and balance functions.

-Supervisor of Ramp Operations Denver 1975-1981(promoted)

Responsibilities: The direction and supervision of aircraft loading, cabin service, food service, fueling, aircraft maintenance, flight planning and weight and balance, management and administrative responsibility for 30 employees.

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