SHAKEEL AHMED

Apex, NC 919-***-**** ad21dg@r.postjobfree.com https://www.linkedin.com/in/shakeelsahmed

PROFESSIONAL SUMMARY

Experienced Analyst skilled in enterprise software implementation, agile methodologies, and business and data analysis. Strong information technology professional who recognizes integrating the needs of the client into project development is critical to success. Demonstrated history of working effectively across multiple industries utilizing advanced communication skills to identify business needs and deliver clear solutions to a broad variety of stakeholders. Capable of managing multiple simultaneous projects on time and on budget.

TECHNICAL SKILLS

Salesforce Facets Veeva JIRA Confluence RTC Quality Center TFS UML SQL Lucid Chart Visio Power BI Tableau

PROFESSIONAL EXPERIENCE

ICON CLINICAL RESEARCH, Raleigh, NC Sep 2020 – Aug 2023

Sr Business Analyst

Collaborated with customers to analyze complex business needs, transform them into functional software requirements and managed the development process for successful project delivery.

Employed various research techniques to generate 3000+ user stories, requirement documents, traceability matrixes and training materials. Utilized as the primary guidance tools for developers/testers and were adopted as templates by 20 Business Analysts in 10 separate projects. Resulted in streamlining the requirement gathering process and ensuring consistency across initiatives.

Oversaw all phases of project development, from research and design to programming, testing and implementation. Managed a portfolio of 20+ short and long-term projects ensuring on-time delivery and within budget. Redesigned a productivity-analytics (SFDC) application, expanding its user base from 1200 to 27,780 users within eight months.

Successfully implemented process improvements, significantly enhancing incident management efficiency, reducing instances of missed SLA deadlines by 25%.

Took the initiative to provide training and mentorship to new Business Analysts and interns across 6 different teams, enhancing their skills and contributions to their projects.

Developed comprehensive workflow analysis presentations for executives and committees. These mockups had a pivotal role in securing funding for more than 5 projects over past 3 years.

BIOGEN, Durham, NC Feb 2020 – Sep 2020

Sr Business Analyst (Contractor)

Provided analysis and collaboration with Biogen to modify existing Salesforce Service Cloud Application for current and trial drugs.

Acted as lead analyst to gather, analyze, and design modifications for a Salesforce Service Cloud (SFDC) application, which accommodated the evolving needs of 20+ different Specialty Pharma drugs. Translated conceptual user requirements into concrete functional requirements for developers and QA team. Successfully ensured that application could support all drugs and patient services, enhancing overall operational efficiency and adaptability.

Swiftly drove the integration of necessary COVID protocols into application, completing the task in a 2 AGILE-cycle timeframe. This rapid integration ensured the applications’ adaptability to the pandemic’s challenges, ensuring it continued supporting critical operations during this unprecedented time.

Managed application requirement needs of a globally dispersed 10-person team. Communication and coordination skills addressed American and Asian time zone challenges, resulting in a consistently successful 3-week AGILE sprint cycle.

SHAKEEL AHMED ad21dg@r.postjobfree.com 919-***-**** Page 2

BCBSNC, Durham, NC June 2013 – Feb 2020

Sr Business Analyst (Contractor)

Analyzed users’ requirements and designed new IT application solutions or enhancements within Waterfall and Agile methodologies.

Conducted requirements needs and meticulously mapped data elements for over 100+ Business Requirement Documents (BRD) and Functional Requirement Documents (FRD). These sets of BRDs and FRDs served as essential documentation for numerous teams, facilitating project execution and ensuring alignment with project goals and specifications.

Led the design of 4 new or modified processes. Oversaw redesign of workflows while ensuring seamless integration with other applications.

Successfully contributed to projects with national visibility, including implementing requirements of the Affordable Care Act regulations into 3 existing systems and the redesign of www.bluecrossnc.com site to meet the needs of a 4.3 million-member user base.

Collaborated with Scrum Master to prioritize a backlog of 500+ Epics and user stories. Led sprint meetings ad hoc and provided team guidance on Agile best practices. This resulted in significant improvement in the Scrum process, with standup meetings shortened to just 15 minutes and delivering implementations within 3-week sprint cycle.

TRIALCARD, Cary, NC Jan 2013 – June 2013

Sr Business Analyst (Contractor)

Lead Analyst on TrialCard applications for the Life Science Industry.

Effectively turned conceptual user requirements into well-defined functional requirements. Managed and meticulously tracked status of business requirements throughout the project's Software Development Life Cycle (SDLC). Delivered analytical work for three projects 1-2 days early each.

Authored 80+ use cases and test cases, ensuring timely delivery of detailed documentation. Precise requirement management and analysis ensured successful execution of 3 critical projects within 6 months. Led analysis efforts for the HUB/Reimbursement support system project, which delivered $23 billion in branded drug savings for the client over a ten-year period.

Collaborated closely with project managers and sponsors to establish clear project scopes and visions. Developed and presented process models and mock-ups, which were then presented to executive stakeholders for evaluation. Every project garnered 100% approval from stakeholders after first presentation. Maintained requirements tracking and management throughout the Software Development Life Cycle (SDLC), ensuring the success of each project. Achieved a notable milestone by successfully implementing all three projects within the allocated 6-month deadline.

EDUCATION

Master of Business Administration, Meredith College, Raleigh, NC

Bachelor of Science, University of Houston, Houston, TX

Major: Information Systems Technology - Minor: Mathematics

BUSINESS AWARDS

Recognized as part of the 2022 Q2 Team of the Quarter winner – ICON Clinical Research

Collaboration Award winner for exceptional communication skills - ICON Clinical Research

Complete Introduction to Microsoft Power BI [2023 Edition] – Udemy Certificate of Completion

Tableau 2022 A-Z: Hands-On Tableau Training for Data Science – Udemy Certificate of Completion

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