Customer Service Business Development

CHERYL JONES-RELIFORD

Sacramento, CA ***** 916-***-**** *************@*****.***

Summary

Focused Business Administrator eager to apply strong business acumen illustrated over 20 + years of related experience. Adaptable and innovative with skill for building strong networking connections. Deadline-oriented and driven with commitment to excellence. Skills

Project management abilities

System implementation

Retail sales customer service

Senior leadership support

Sales expertise

Call Center Operations

Problem-solving abilities

Quality assurance controls

Quality control

Business development understanding

Experience

Professional Care Provider May 2008 to Current

In-Home Supportive Service (IHSS) Sacramento, CA Maintained clean and well-organized environment for client happiness and safety. Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

Data Entry Specialist Dec 2018 to Mar 2021

American Recovery Service Incorporated El Dorado Hills, CA Upheld compliance, quality and service standards.

Established accounts for new customers and updated existing accounts with current demographic and order information.

Resolved problems by performing both routine and complex account updates. Customer Service Representative Aug 2016 to Aug 2018 OmegaComp HR Sacramento, CA

Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.

Helped develop event strategies and plans to drive successful completion of each marketing project and achieve key targets.

Sold various products by explaining unique features and educating customers on proper application.

Receptionist Administrator Jan 2001 to May 2008

Connell Auto Center Oakland, CA

Handled diverse needs for clients in-person, by phone or through email. Maintained office supply inventory and placed orders to meet demand. Coordinated appointment calendar and balanced schedules to promote optimal productivity.

Sales Representative Feb 2003 to Mar 2007

LegalShield - One Pre-Paid Way San Francisco, CA Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Contacted new and existing customers to outline benefits of products. Improved overall customer purchasing experiences to promote steady revenue. Education and Training

Associate of Applied Business, Business Administration Feb 2003 Heald Business College San Francisco, CA

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