Jeffrey E. Cropper Jr.

**** *** **** **. ****** park PA

484-***-****

Work Experience

Multiple Positions Held

Family Dollar Stores, Inc - Philadelphia, PA March 2017 to October 2019

•Manage team and store operations

•Provide Customer service

•Process Cash/card transactions and manage store cash flow

•Open and close store

•Handle all B to B communications, process all merchandise receiving and vendor transactions

•Implementation of new policies and procedures

•Inventory

SOULS Coordinator

Bebashi

October 2016 to March 2017

•Generate Quarterly Reports

•Conduct HIV Testing and Counseling

•Event Planning/Fundraising

•STI and HIV/AIDS Presentations to community based organizations and Schools

•Community outreach Speaking at conferences on behalf of Bebashi

•Program Development and Management

•Developing workshop curriculum

•Grant Writing

•Performing routine vein-punctures

Health Resource Team Lead

AccessMatters

September 2014 to May 2016

•Administering HIV Testing

•Performing routine venipunctures

•Coordinator Social Networking Program

•Team Lead CTR services

•Create and Maintain Testing and Outreach schedules

•Community Outreach

Prevention Specialist

The Colours Organization

October 2013 to September 2014

•Conduct HIV Testing and Counseling

•Locating New sites for Off-site HIV Testing

•Community Outreach

Education

Associate in Business Administration/Management

Community College of Philadelphia - Philadelphia, PA

2019 to Present

Certifications and Licenses

HIV Test/Counselor (HIPAA Regulations Included)

July 2009 to Present

1.With this Certification I am licensed to administer HIV testing as well as a comprehensive risk assessment and behavior change counselling.

2.This gives me the ability to present the most up to date information and laws pertaining to HIV/AIDS in any forum.

Skills (Indeed.com add-on)

•Grant Writing (7 years)

•Presentation Skills

•Curriculum Development (7 years)

•Strategic Planning (3 years)

•Research (10+ years)

•Fundraising (7 years)

•Program Development (6 years)

•Microsoft Office suite (10+ years)

•Bookkeeping (6 years)

•Budgeting (6 years)

•Quality Assurance/Quality Control (7 years)

•Auditing (2 years)

•Event Planning (7 years)

•Project Planning (10+ years)

•Writing Skills (10+ years)

•Process Improvement (6 years)

•Vendor Management (2 years)

•Team Management (6 years)

•Merchandising (4 years)

•Change Management

•Pricing

•Administrative Experience

•Recruiting (4 years)

•Database Management (8 years)

•Customer service

•Microsoft Office

Assessments (Indeed.com add-on)

Customer Focus & Orientation — Proficient November 2020

Responding to customer situations with sensitivity Full results: Proficient

Customer Service Manager — Proficient

July 2020

Managing customer service representatives and resolving customer issues Full results: Proficient

Following Directions — Proficient

July 2020

Following multi-step instructions.

Full results: Proficient

Electronic Health Records: Best Practices — Proficient

November 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Search engine optimization — Proficient

December 2020

Interpreting online website performance metrics and understanding search engine optimization tactics Full results: Proficient

Working with MS Word documents — Proficient

December 2020

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Proofreading — Highly Proficient December 2020

Finding and correcting errors in written texts

Full results: Highly Proficient

Case management & social work — Proficient

January 2021

Prioritizing case tasks, gathering information, and providing services without judgment Full results: Proficient

Administrative assistant/receptionist — Highly Proficient

January 2021

Using basic scheduling and organizational skills in an office setting

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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