Project Management Customer Service

Sherzell Pegues

678-***-**** *******@*****.*** LinkedIn: /Sherzell Pegues Atlanta, GA

Professional Summary

Seasoned professional with 20+ years of experience in project management, customer service, and sales support within a corporate environment. Collaborate with management and varies departments to conduct strategic planning to support business goals and sales excellence. Organized, efficiency- driven, project and customer focused, with a committed to providing meaningful contributions to my customers and organization.

Specialties

Project Management Methodologies • Customer Focused • Sales Support • Team Leadership • Strategic Planning Capabilities • Forecasting • Executive Professional • Project Scheduling •Technical Decision-Making • Stakeholder Relations • Research & Design • Enterprise Resource Planning • Multi-Industry Contract Management

Technology

Microsoft Office Suite • Google Sheets • Microsoft Project & SharePoint • Windows • SAP • Workday • Salesforce • Lotus Notes • ADP • Kronos • QuickBooks • Slack

Professional Experience

Business Customer Support Manager II/Project Coordinator, Sprint/T-Mobile, Atlanta

10/2006-08/2022

Serve as (SME) Subject Matter Expert and provided project management expertise for the Wireline southeastern market (portfolio over $50M+, across 7 states, also government and federal contract advisor)

Used Salesforce (CRM) to keep track of customer interactions and sales data, managed leads, contracts, opportunities and cases.

Provide high-touch customer service support by leveraging internal resources and built strong client rapport

Lead internal customer care meetings and create strategic communications to ensure high-level client satisfaction and help manage and implement ERP organizations and small-to-medium-sized companies

Resolve customer relations issues by identifying and investigating conflict causation; communicate corrective actions to clients per internal procedures

Served as a Business to Business professional, managed the status of many client relationships, collaborated promotional agreement so both the client and the company would benefit

Facilitate internal cprovide administrative and project support to particular departments and functions within an organisation, or as part of a shared services team. ommunication amongst Sales, Finance, Order Management, Sales Support, TELCO (Local Carrier), and other departPegues

Sherzell Pegues;

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Create project requirements, inclusive of special pricing contracts, term agreements, and other contractual language for customer services and products

Independently and successfully negotiate pricing, contracts, and billing services to client specifications

Recruitment/Client Services Manager, Robinson Consulting Group, Atlanta

02/2004-07/2006

Managed recruitment process to ensure clients hire the most qualified applicants for open positions to meet their current and future needs

Supervised the recruiting team in their day to day process of resume screening, social media recruiting, interviewing techniques, and building networks through relationships with HR professionals, universities and other partners to access the best applicants

Evaluated current recruiting procedures to determine whether they can be modified for increased efficiency and effectiveness and liaised with clients to anticipate and plan for recruitment needs

Maintained open communication to gain a level of knowledge in recruiting components including, but not limited to, sourcing, qualifying, networking, assessing, job analysis, wage and salary trends, and relationship management

Reconciled all accounts in Quickbooks and maintained General Ledger per internal AR/AP processes, coordinated collections process with clients to ensure timely and accurate payment

Created policies, procedures and guidelines for our clients, applicants, and inter-office; also prepared, provided, and conducted employee trainings and client service reviews

Developed and maintained strong working relationships with clients, applicants, vendors, community organizations to create a partnership that yielded success and credibility; generated new business through sales activities such as cold calls, prospecting, telemarketing, planning and building relationships

Education & Certifications

National Louis University, Atlanta, GA, course work in Applied Behavioral Science

St. Ambrose University, Davenport, IA, major Business Administration

Volunteer Experience

Hosea Feed the Hungry & Homeless, Food collection and distribution volunteer

Meals on Wheels, Food delivery and elder liaison

Higher Standards Foundation (Board Member), Provide resources to individual who need assistance with self-building

Open Hand, Prepare and deliver medically-tailored meals to individuals

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