COREY HOBBS

C

**** *********** **., *** ******, TX 75056

972-***-****

ad21b3@r.postjobfree.com

Skilled fraud analyst with 10 years of experience in compiling and analyzing various types of fraud data in the financial services industry specializing in fraud strategy development. Highly versed with the ability to take indefinite data elements and translate them into plans to produce recommendations that are based on core findings. WORK EXPERIENCE

Fraud & Dispute / SR

12/2021 to 04/2023

FISERV

Irving, TX

Investigate, evaluate, process disputes/chargebacks, and electronic funds transfers (EFT), collecting, compiling, and analyzing data, answering telephones, and responding to inquiries Monitor systems to detect possible fraudulent behavior related to card usage Contacting cardholders to investigate possible fraud and provide a great customer experience with proper phone etiquette on inbound and outbound calls with clients and cardholders Collecting and analyzing information, evaluation of potential solutions, assessment of corrective actions, analytics visualizations

Responded to inquiries from internal and external stakeholders regarding chargeback requirements, create adjustment entries related to funding, system processing and functionality, dispute lifecycle, claim status, and creating and maintaining electronic files

Managing time, leading meetings, and drafting conference minutes, education, and instructional presentations for new hires related to ANP+ rules, regulations, and Chargeback/ Representments processing. Senior Card Fraud Analyst

01/2017 to 06/2020

Legacy Texas

Plano, TX

Successfully saved Legacy Texas bank $1,964,783.45 in 2019 alone. Achieved a 4:1 customer card impact ratio which maintain a 88.50% company quality score Reduced the company fraud loss by 40% in the first year. Directly responsible for saving the company over $8 Million in fraud loses over the last four years. Ripple shot helped to identify trends, patterns and unusual activity, and escalate activity deemed suspicious to case status further investigated.

By implement and monitor new fraud rules to identify patterns and limit losses. Initiates investigation for organized rings or other complex fraud groups when identified. Partner with other Financial Institutions, Law Enforcement Agencies, and Retail establishments to exchange information and coordinate case investigation collaborations on identified organized crime rings, public corruption, financial crimes and other violations of federal or state statues. Strengthened bank cameras monitoring for ATM fraud. Wrote and monitor fraud rules based off MCC codes to prevent Fallback transaction losses. Formulated recommendations to senior management when and where appropriate. Create reports for the Board of Directors detailing the Bank s card fraud risk and trends related issues. Managed related policies and procedures for debit card fraud. Responsible for originating, implementing and maintaining the Bank s Enterprise Fraud Risk Management Program.

Provide support and guidance to the Bank s fraud risk management efforts; serve as advisor to Senior Management: Assist regulatory agencies, law enforcements and /audit inquires. Senior Fraud Analyst-ATM / Debit Detection / HELOC 12/2012 to 12/2016

Bank of America

Irving, TX

Ï Researched and analyzed fraud risk factors for inbound/outbound telephone calls. Ï Review and assess previous account documentation, debit card transactions and fraud risk, while following call time adherence and fraud polices.

Ï Assist with general customer service related questions and escalation issues as needed. SKILLS

Rule Writing Analytics/Management - 3 years

Fraud Score - 3 years

Fraud Solutions - 3 years

Debit Card Flipping - 3 years

Purchase Velocity - 3 years

Fallbacks and Unusual ATM - 3 years

POS & CNP Purchase - 3 years

EDUCATION

New Jersey State EMS License

Other

Emergency Medical Services

Livingston, NJ

1996

East Orange High School

High school or equivalent

General Studies

East Orange, NJ

09/1988 to 06/1992